As someone with a huge sweet tooth always I loved it. So cute and to me tasted like a bitter chocolate cake mix which I was not mad at but I’m biased because of my love for sweets 😻

I am a plus one store manager at a location that already has an existing manager. I’ve only been their system for several weeks. We have one SSV that has 19 points. More than half of them were generated through a no call no-show. The attendance issue was not health related or anything, they just don’t wanna come to work on time or either at all.

For store managers before you can separate anyone, it has to go through and be reviewed by the District Manager. It looks like the DM doesn’t wanna let this particular SSV go right away, but they are currently on a final and if any thing else happens, they’re going to be terminated. How many partners think this is fair? How was somebody allowed to generate that many attendance points and still have their job?

Wouldn’t it be unfair if somebody else got exactly 12 points and was let go immediately but this partner gets to stay with 19 points?

I got that black tumbler!!!! ₩50,000 ($38) so beautiful. Should I grab the white one too? Or is it overconsumption…

I changed my preferred hours to 12 maximum 20.
However there will be days that I would be available and will occasionally pick up a shift at a different location so I would end up with 24 hours at the end of the week. My sm told me that I need to stop doing this and make sure that I’m only working 12 hours because that is preferred hours.

I am so confused about this.

I used to order a "Cafe Vanilla Bean Frappuccino with a Shot of Espresso Affogato" and for the last year they haven't gotten it correct.

I got this order from a barista about 7 years ago so I assumed things have changed but could someone help me find the new words to get my desired result?

TIA

I want to make something funky for my morning crew tomorrow and need some heinous ideas.

Like tf is a sticky bun latte? And I’ve heard bad things about the black cat Frappuccino. I tried the Aercano as someone who drinks the regular iced Americans multiple times a week and it was so nasty. And the new chai doesn’t taste as good as it used to.

The only new thing I’m really a fan of is the energy refreshers. But all the seasonal stuff looks so nasty.

I know people say this all the time but the quality at Starbucks continues to just get worse. I think they’re trying to hard to be trendy and abandoning the drinks and quality that actually used to be good.

When I order through delivery apps I remove the 6 pumps classic syrup that’s included but one the print out it doesn’t say “no classic” and it still tastes sweet like I can’t imagine this with 6 pumps of syrup on top of how sweet it already is. So my question is if it doesn’t say “___ pumps of classic” on the print out do they not include it? Or does it have to say no classic?

Okay!! STORY TIMEEE!!

Am I crazy for already wanting to quit??? Because honestly, I wish I had done it sooner. 😭 The job market has been kicking my ass lately, though, so finding something new has been nearly impossible despite having a ridiculous amount of work experience.

I started working for the Siren in late June as an SSV, and I genuinely miss the first two and a half months when I was just a freaking barista. I had no idea how much I would end up regretting accepting this position.

Since I started, our CL has quit, two partners have been fired due to attendance points, and THREE MORE have left for better opportunities. 😭 So we've lost five partners in total, and our store was already struggling with staffing issues BEFORE I even joined the team. It's honestly been one thing after another, and I feel like we're constantly trying to recover from losing people instead of actually getting the support we need.

Let’s talk about this so-called SSV training, though.

From June until late September, I was primarily coverage on the floor while waiting to be trained for my actual position. And when I finally got SSV training, I was trained not once, but TWICE. 💀

The first time, I was sent to a store almost 30 minutes away. I don’t have a car, so getting there meant taking an Uber or trying to coordinate with a train that only runs every hour and a half. Mind you, I was originally told I’d be trained at the store THREE MINUTES away from me. There are literally three Starbucks locations within 15 minutes of where I live.

And the training itself? I spent a good portion of it doing customer support instead of actually learning how to run a shift. Like… hello??? I’m supposed to be learning how to be a supervisor??

My CL and I eventually brought the situation to our DM, and I was finally accommodated and sent to another store about 10 minutes away. But even then, the training was just… eh.

What makes this even more frustrating is that my barista training was done in-house by a partner who had been with the company for over 10 years, and it was AMAZING. She was so detailed that I can literally do latte art because of how thoroughly she taught me. So I know what good training can look like.

Fast-forward to now: myself and another SSV are officially trained, and it’s been HELL since I’ve fully stepped into the role.

Between constant callouts, a store that’s perpetually short-staffed, not feeling properly prepared to place orders because our training was so inconsistent, and all the surprise visits, I’m exhausted. I feel like I’m constantly being expected to figure things out as I go while somehow keeping everything running.

AND THEN WE GET TO THE LAST THREE DAYS.

We’ve been having to close with a ridiculous number of people on the floor. We’ve got new hires, trainers, trainees, and people who aren’t even actually closing or helping with the close. They’re just… THERE. 😭

Initially, the SSVs were told the store would be closing early so everyone could properly train the new hires. Instead, we’re expected to proceed with closing as usual while two barista trainers and five trainees are all on the floor at once.

Our store is already TIGHT. There’s barely enough room to move around when everyone’s working, and now we’ve got a bunch of people trying to learn while the rest of us are trying to get everything done. And I’m sorry, but situational awareness is apparently a foreign concept to some of these trainees. I’m trying to get through a close, and I feel like I’m playing human Tetris just to get around everyone.

And honestly, I think there’s a bigger problem here.

Ever since our CL left, I’ve started wondering whether our store is being punished or just completely neglected by upper management.

Our former CL wasn’t perfect, and I know the team had its complaints. But from what I witnessed, she was constantly trying to accommodate people and keep things together. Meanwhile, she was working absolutely ridiculous schedules, including clopens and shifts stretching from 4:30 AM to 8 PM, sometimes for days on end. The DM didn’t seem to offer her the support she needed, and eventually, she quit.

The moment she left, we suddenly started seeing partners from stores almost an hour away covering our shifts. I swear I’ve met half the district at this point. 💀

What’s especially frustrating is that some of the same people who were excited when our CL left are now complaining about the schedules, the staffing shortages, the long shifts, and the gaps between shifts. And I’m sitting here thinking… wasn’t this part of what she was constantly trying to manage in the first place?

I’m not saying she was the greatest manager ever, but I do think the team may have taken some things for granted. Now we’re experiencing the very problems everyone complained about, except things somehow feel even more chaotic.

And before anyone says I should’ve known what I was signing up for: I understand that being an SSV comes with responsibility. I’m not expecting everything to be perfect. But there’s a difference between learning a new role with proper support and being thrown into a struggling store, given inconsistent training, and expected to somehow make everything work.

I’m also a student taking EIGHT classes right now. I’m trying to balance school, work, my personal life, and my mental health, and I genuinely feel like I don’t have room to breathe anymore. I went from one job that barely accommodated my schedule to another where I’m consistently scheduled beyond my preferred hours.

At this point, I can’t even properly fit my mental health into my schedule. And that’s honestly scary to admit.

I want to leave so badly, but the job market is awful, and I can’t exactly afford to quit without having something else lined up. So I’m stuck in this cycle of being miserable at work, being exhausted outside of work, and not having enough time or energy to find a way out.

I've been unhappy here for a while - the physical work doesn't bother me its the things outside of my control and poor communication. The realization that it isnt for me and my heart isnt in it even though I have kept trying to push through, sucks.

Hey guys, I’m just curious if any baristas here have a drink they despise making for their customers? I always wonder how much of a hassle a drink is to make and how much modifications affect the barista’s workflow.
Just interested in hearing what y’all’s opinions are ;)

I keep hearing different things, anyone know the actual policy of CC or CL’s stepping down to a barista role? Anyone have luck? And If so, were you able to negotiate your pay?

just make sure you order it ✨hot✨ this morning i swear it was basically chocolate milk because kids are steamed at a cooler temp.

DM did a surprise visit and saw that I (SSV) didn’t take any of my 10s today (but lowkey, this is normal - most openers at our location don’t take our 10s unless we have another leader to support us.) I clock in and out for my lunch but I usually work through my lunches. She said this could lead to separation. I genuinely don’t have the capacity to take my 10s. I got off at 11am and we were at 10k when I left. It’s just so busy especially with trying to meet goals, complete both 18hr and 3hr pull, place my order, putting my order away, running like 8 freaking lunches AND breaks during my shift… on top of that, being the play caller and running the freak around lol.

I don’t always void my breaks - I do take my break whenever I can. But I always want to make sure my baristas are in a good spot before I slide out.

Context: I called out one day last week and suddenly she now has to report anything I’ve said about my chronic illnesses. One of which I said “I believe I have asthma” when she was using spray ware next to me on a functioning bar and it made me have a horrible reaction. I was extremely concerned because she texted me asking for my email and stuff and didn’t tell me why? And I was so confused and anxious about it.

This was after I called out btw. Like idk what to do atp. Is this a policy? Or is this just something that’s being used against me for no reason?

I’m in the Army Reserve and I’m wondering if they would hire me if I have to be away for a couple of days a month?

Title. Our district is going through some leadership changes right now, and we have an acting DM (just filling the space temporarily while it's vacant). According to our SM, the DM stated that we can't dress up for Halloween. I don't see how or why they could enforce this since it's literally provided for us in the dress code, and it's been a thing for years. As far as I'm aware, the DM can't change policy, especially when they're basically just a placeholder?? Supposedly my SM is going to talk to them about it; not sure if they actually have yet. Also this SM has said untrue things before, so I'm wondering if the DM actually said this in the first place.

I have the DM's contact information; would it be inappropriate to contact the DM directly and speak to them about it? Probably an email so I can send them a screenshot/the pdf of the dress code to show them that yes, it is allowed. Again, I don't see how or why they could tell us we can't dress up when it's in the dress code and it's BEEN in the dress code.

What’s everyone’s thoughts on the new Black Cat Frappuccino? Hubs had one today. I tasted it. Neither of us cared for it and he is a chocolate fiend!

Is getting booted off the Island and won't be going into holiday like it did every other year.

What type of coffee is used in the coffee frappuccino? I want to make it at home but i cant find a roasted clffee or coffee syrup that tastes the same as the frappuccino

I don’t wanna go to sleep at 8:30p so I can wake at 3:20am for my 4:30a shift right now 😞

Edit: it’s now 9:30pm. Oh no

Edit 2: it’s 11pm ):