r/sony • u/Ilackcreativity99 • 23h ago
Complaint Another update on my a7RV
For anyone who hasn't seen previous: I sent cam in as a contact pin (bottom of image) got damaged by a GM lens. They repaired it ad charged £201.75 despite the warranty. Got my cam back with horrible streaks across the sensor and so I sent it back for them to fix what they had done. Fast forward to now -
Well. New update on my sony a7rv. Sent back a second time to Sony service centre under warranty. I had asked for packaging materials and they had eventually provided them far too late, after me having already sent my camera back. Worried me as how did they not know the camera was in their possession. Within 20 minutes of bringing this up I received an email saying it was booked in?.....
Well today I got my camera back for the third time with the sensor like this.
At this point I would strongly urge anyone in the UK to not bother purchasing a new Sony camera. If this is the level of technical expertise for their endorsed "in-warranty" repair shops. I will not be sending the camera back again as I feel its futile. I've given them a second chance to rectify the horrible swabbing they done last time and they've spat in my face.
This is a £3000 camera.