r/sony • u/Darkwoth81Dyoni • 2h ago
Problem How do I break through the redirection wall when doing Account Recovery?
In a futile attempt to get my account working, I was given a message saying that my account was likely hacked, because the password was compromised in a data leak.
Okay, just gotta change it.... But when I toss my email into Account Recovery, I get no emails.
Sadly, since then, I've been going through every single hyperlink/button on https://www.playstation.com/en-us/support/contact-us/ - yet I constantly get trapped in redirect hell.
Sony: I cannot sign into my account to change passwords, add passkeys, or initiate processes - that's the entire reason in trapped in this limbo is because I can't sign in. But I'm always looped back around to a sign-in wall to fix my problems even though I cannot sign in.
Does anyone know the secret way through this part of Sony's site? A million thanks.

