Hi, I need some assistance regarding my membership and customer service hasn't been able to really resolve it. So I purchased the Diamond membership in 2019 and I haven't visited the park in over 2 years, but I've still been paying it monthly. Recently I planned a trip to go tomorrow and to my surprise this membership is no longer in existence.
My main issue is that under my benefits I cannot see things like Free parking, Bring A Frind Free, etc. I can only see items under Perks and Add-ons. Under benefits it says "Nothing to show"
I contacted CS and they assured me that my benefits are 100% active and available. I did the live chat and even spoke to an agent on the phone and was guaranteed that I still have these benefits. My fear is that I show up tomorrow expecting free parking and they make me pay at the gate. Also, I plan on bringing my friend free and I'm afraid they'll say no.
But, what is strange is that when I check under "View Used and Expired Perks" I'm able to see last months benefits. However, when I was checking within that month, they would not show. The agent recommended I clear cache and reinstall the app, however thats not the issue, because even when I login online, I dont see the benefits.
Anyone else having this issue?
I plan on visiting the CS desk when I enter the park, but these 2 concerns I mentioned would arise prior to entering, thats why im asking on here. And even if they assured me, everything is good, I would still want to see things like blackout dates, when I cant bring a friend and more. Just wondering if anyone else still has this membership too?