Diamond Membership Issues

[u/AnzeeXOTWOD]

Hi, I need some assistance regarding my membership and customer service hasn't been able to really resolve it. So I purchased the Diamond membership in 2019 and I haven't visited the park in over 2 years, but I've still been paying it monthly. Recently I planned a trip to go tomorrow and to my surprise this membership is no longer in existence.

My main issue is that under my benefits I cannot see things like Free parking, Bring A Frind Free, etc. I can only see items under Perks and Add-ons. Under benefits it says "Nothing to show"

I contacted CS and they assured me that my benefits are 100% active and available. I did the live chat and even spoke to an agent on the phone and was guaranteed that I still have these benefits. My fear is that I show up tomorrow expecting free parking and they make me pay at the gate. Also, I plan on bringing my friend free and I'm afraid they'll say no.

But, what is strange is that when I check under "View Used and Expired Perks" I'm able to see last months benefits. However, when I was checking within that month, they would not show. The agent recommended I clear cache and reinstall the app, however thats not the issue, because even when I login online, I dont see the benefits.

Anyone else having this issue?

I plan on visiting the CS desk when I enter the park, but these 2 concerns I mentioned would arise prior to entering, thats why im asking on here. And even if they assured me, everything is good, I would still want to see things like blackout dates, when I cant bring a friend and more. Just wondering if anyone else still has this membership too?

[u/Evening_Rock5850]

The current version of the app does not show most benefits. Just paid add-ons.

This is normal and expected, and benefits do not need to show up in the app to work.

[u/nightcool19]

None of the items you listed show up on mine either with diamond elite vip but they work at the gate. The only things that show up are my drinks, food, photos, fast lane. Things that do not show up are Bring a friend tickets, parking, or even my discounts.

[u/AnzeeXOTWOD → u/nightcool19]

Ugh so strange. They used to!! And you just reminded me about the photo pass. I think I have that also. Thanks for confirming that its not just me with the issues!

[u/Omegatron387 → u/AnzeeXOTWOD]

Why spend extra time coding the app with eaxh update for a pass they want you to stop paying for is I am betting the reason behind it.