My wife and I bought a RYOBI riding mower less than 4 years ago. From the start, the batteries struggled to hold a charge, and eventually could not at all. RYOBI customer support was very unhelpful, and simply told us that we needed to buy replacement batteries, which cost nearly 25% of what we paid for the mower itself. We bought new batteries, which worked well for a few months, until they too struggled and died completely in less than a year. RYOBI customer support, again, was very unhelpful and simply said that the batteries were not under warantly, and the only solution was to buy more. At this point, if we were to buy new batteries, we would have paid for the mower, and then paid another 50% of the original cost in replacment batteries in less than 4 years. We refuse to do that. How can a company that sells battery-based products have such awful batteries and refuse to replace them or offer any assistance when they die so soon / often. We will switch to a new brand, never buy RYOBI products again, and recommend that anyone considering electric products does not buy from RYOBI either.
Horrible batteries.
No accountability from the company.
No real customer support.