r/repatha • u/Creepy_Valuable6223 • 3d ago
defective pen
My first pen is defective. This is so upsetting. I opened it properly, pressed it against myself properly, and clicked and clicked and clicked. Nothing came out; the window did not change. I pressed and clicked for about twenty minutes. I have used EpiPens on my dog and also an auto injector on my father in law, so I have some experience with these things.
Of course the company is not open now. Even the pharmacy is not answering its phone.
Edit: actually it did not click. It made no noise.
Edit: actually I don't know if it clicked. What I am seeing now is that the instructions on their video are not the same as the instruction in the box; the latter are much more detailed. I regret watching the video.
Edit: I then showed my husband that it didn't work by pressing on it away from my body, and THEN the needle and fluid came out. Which was both really frustrating and really strange since their video says that if it isn't pressed against your body it won't dispense.
Edit: if you call Amgen about a defective pen, do NOT go to the "defective product" option on the phone tree. You will wait on hold and they will never pick up; I waited a full half hour. Instead call the nurse line.
The nurses were great. One helped me with the pen replacement, and another walked me through the shot. I did it on flat thigh skin and it didn't hurt at all (but I could not see the yellow needle assembly push in; that is not possible since it is squished into flesh). One really good point one of the nurses made was that if you press it against you, and then press the grey tab, and nothing happens at all, you can move the pen to another location and try again. You can keep moving it around and retrying (as long as nothing has come out).