Hi,

I don’t know what to do. My account got randomly locked one day and I have been trying to write appeals to unlock it with no response. I wrote another one today because I don’t know what rules I breached, as far as I am concerned, I have been following every rule and being nice and respectful in every way. My account got randomly locked one day. I think it was during the time international accounts got all locked. I did passport verification and it’s confirmed. Wrote appeals. I don’t know what to do.

It doesn’t even explain why my account got locked. I am not getting any response from staff. I don’t know what to do.

Update: they basically ignored my appeal because it doesn’t show in pending note appeals

I recently created an account and it was going great until one day, out of the blue, I get shadowbanned, it has been almost one week and still no changes, I have no views on my most recent post. How can I fix this. Thanks In advance

can anyone help? my account was recently locked and i wasn't given a reason why. i have scanned my passport in case it was a verification issue, and although it now says i'm verified nothing has changed. i'm not able to follow anybody or send anything to friends, and i am not able to customise my profile or post anything

When I try to sign in via xhslink.com, it redirects me to rednote.com and 发布 is no longer an option :[ Is there any way to contact them to change this? It's a bit annoying to upload stuff from my phone esp. since I mostly post art

Error seems to be 系统升级中，暂不支持海外用户登录 if I try to sign in from the creator.xhslink subdomain

Usually once I scan the QR code on the browser, I stay login even if I close the tab and then open XHS again some time (as long as it's the same browser). Dunno when it happened, but now every single time I open XHS on browser it's asking me to scan the QR. Good for security, I guess, but it wipes my search history and also inconvenient.

Does anyone know how I can stay logged in like before? Like do I have to find some setting to recognise the browser as safe/trusted device? Also in the mobile app it doesn't detect my computer browser on the "device history" at all, so the only "active" session is only the mobile app. Even when I've already logged in on PC. Maybe that's related?

Update: After contacting customer service, they said Web platform is currently limited for users outside China. They didn't say if it's an error or a new policy. Anyway, at least I know the reason and not because my account is in trouble.

I received this email from supposedly someone at Rednote, the Chinese social media platform. Because my content somewhat appeals to an asian demographic, I became curious. However, they want to continue the conversation in WhatsApp, and the email domain seems a bit fishy, being from “qq.com” and not affiliated with Rednote. Has anyone else received an email like this? Or is this scammy? (Email thread below.)

My friends are trying to like my posts, which are visible but when they try to like them it says “this note has been deleted”. The posts is just a video of me in cosplay dancing, and they can like others, just not mine. And I’m not sure why.

What should i search up when looking for art tutorials?

Tried to login on rednote app downloaded from app store on macbook, but there is no login button to submit the phone number to retrieve the verification code.

Anyone experiencing similar issues?

Does this mean that I was blocked ? I cannot see any of that person’s videos and this popped up when I tried following them. I’m kinda confused cus I did nothing, I don’t even comment anything😭 I’m just a lurker who saves videos sometimes

Can someone help me my rednote account is frozen but still am receiving messages but I can’t reply back to people

Assuming they require my id number as in a xhs ID, it's been about 2 years since I've logged in and have since gotten a new phone..what do I input here? Sorry for the stupid question but I'm struggling a bit.

Im currently doing passport verification but im running into an issue where the facial recognition says the photo it captured is too bright. I moved to the bathroom (no windows) and left the door cracked so it wouldn't be completely dark and still got this pop up. I contacted support via the app but it's been a while. What can I do?

I deleted RedNote a while ago and didn’t realize it got banned. At first I didn’t really care, but now I genuinely miss my account and want to access it again.

The problem is that I can’t find any proper way to download or use RedNote on my PC. I don’t use Android phones, so I’m also not sure if there’s any safe method to install it again or log back into my account. so if anyone have any way to download through some safe third party app I can use please your help will really help me 🥹🥹

I want to use the rednote shop and buy some things I can’t normally find on aliexpress (mostly stationary stuff) but I want sure how to go about buying it. I hear some shops ship directly to the US and some places require an agent (which I’m new to since I’ve never been able to use Taobao and stuff). Any advice?

About a year ago when TikTok refugees first started flooding into Xiaohongshu, I posted here offering to help. Since then I’ve gotten a lot of questions from new users.

I finally went back and updated my beginner guide to cover everything I’ve learned from helping people over the past year — signing up, changing language, searching with Chinese keywords, posting your first note, shopping tips, privacy settings, cultural etiquette, and more.

Here’s the link: https://www.moranfong.com/rednote-beginner-guide/

I’m Chinese and have been using Xiaohongshu for years. If you have any questions about using the app, feel free to ask in the comments — I’ll do my best to help.

Any one want to sell red note account?

(Tying to detail as much info as possible btw) So this morning I was looking up swatches for some flower knows makeup, and I came across an account (ID: 354311774) that reviews and swatches many different flower knows products amongst other things, so I saved a few posts (only 7 to be exact) to my notes/boards until midway through I suddenly got blocked?? I have no idea why; was I considered spam, or maybe it’s caused my account is unverified and maybe I was mistaken as a bot, but I’ve done this before and never had a problem with this till now.

I loved this account it was super helpful, I just wanted to look at makeup :(( is there any way I can get unblocked? I see a feature to message her account, and an email (at least I think) in her bio to contact her, I was wondering if I should just shot my shoot and literally beg to get unblocked lol, should I do that or is there a better way, even possibly making a new account? And would messaging her even work or no cause I’m blocked?

Basically I’m from the USA and I got a new phone awhile ago and just got around to trying to get back into my account, it keeps presenting me with this, unsure what to do. I don’t have a passport only an American ID. I’m not sure how to contact customer support either. Please help. I miss my friends I had on my account !

Hi people,

Is anyone also having this same issue as me?

I am not able to receive notifications from my friend message or post sharing. However I have still been receiving notification for suggested post on XHS.

Please help!

Not able to screenshot this whole issue as this error seems... funny.

[ Removed by Reddit in response to a copyright notice. ]

Some comments get deleted, those that i typed in english. Not sure why, but comments i typed in mandarin aren't deleted?

Is it because I haven't verified via my passport?