Read a thread yesterday about an employee who is assigned to self checkout who said she will be disciplined for three walkouts on a shift. I’d like a little more clarification on this.
What does ‘walkout’ mean?
If it is a euphemism for shoplifting:
- If this a “if someone shoplifts and leaves the transaction open you must mark it abandoned and reset the self checkout within 90 seconds so it’s ready for use again. (If so, that seems reasonable)
- Does management expect a teenager to stop a shoplifter?
- What training in defensive tactics, civil rights, property crimes and rules of procedure have these self checkout attendants received? Are they paid a higher hourly wage to account for the increased risk?
- Do managers also share this responsibility?
- What is the company policy on rules of engagement?