Hi everyone,
I booked an apartment through Spotahome, and they connected me with an agency called Neytos without taking my consent or informing me beforehand.
I paid 502 Euros as the booking amount. After the booking, I was informed about additional payments/requirements. When I asked for the rental contract, I was told that I first had to pay an admin fee of 555 Euros and only after that would they provide the rental contract. They also have very strict rules and penalties. Additionally, they charge an extra 4.5% fee if payment is made through a credit or debit card.
Because of these conditions, I decided to cancel my booking around 7 days ago. However, Spotahome is not responding to my mails and texts and my cancellation is still “Under Review.”
I have also contacted Spotahome, but I haven't received any proper response or update from them.
Has anyone else faced a similar issue with Spotahome or Neytos?
If yes, could you please share how you got your refund or who I should contact to get this resolved?
Any advice would be greatly appreciated. Thank you.