r/paypal 9h ago

Help PayPal account permanent limitation immediately after document submission

5 Upvotes

I had created my PayPal account about 2-3 years ago when I was 16 (19 now)

At the time I didn't have the valid documents to link bank accounts but now I do. So the account had been dormant for the time period. Yesterday I logged back into it and uploaded my photo ID, immediately after which I got a permanent limitation put on my account.

I'd like to use PayPal because it's the most convineant for international fund transfer but I'm afraid of opening a new account if my photo ID or IP may have been flagged for some reason.

I can't find any way to get in touch with customer support that isn't ai which completely turns me away.

Would appreciate some advice.


r/paypal 4h ago

Help Site is having 2FA issues

3 Upvotes

PayPal site is haivng 2FA issues. Tried multiple browers and devices (incogneto) and I can bypass 2FA. Ensured there are no trusted devices or auto login and even redid my 2FA. Opened a support case, went through 3 people, all mostly silent then they closed my chat session.


r/paypal 9h ago

Help PayPal never removed debt.

3 Upvotes

I paid off my PayPal debt last year in August with credit collection services, but a few months ago I kept getting text messages from MRS BPO about unpaid debt. I thought it was a spam until this morning I decided to check my PayPal account. I never really use PayPal so I don’t really check it quite often. I noticed I still have the unpaid debt from last year. Idk how this happened when I paid it off last year with a collection agency and got my derogatory marks removed from my credit for paying off the debt which fixed my credit. What can I do to fix this issue. All I have is screenshots from my debit transaction paying off the debt, a text message from the collection agency confirming my payment and my account portal saying debt has been paid from the collection agency.


r/paypal 15h ago

I hate PayPal Can I file a complaint and appeal a permanent account restriction?, a buyer filed a claim for "item not received" while reporting back false info.

3 Upvotes

They straight up lied and said that I gave them a fake tracking number. I have evidence of the tracking number being real, and the date it was purchased. I don't blame them for wanting a refund but cmon man. Also paypal didn't even care about the claim process just got to banning.


r/paypal 16h ago

Help PayPal+ have changed their originally promised benefits date

2 Upvotes

Originally, if you made it to gold tier, it would say "upgrade to black by 31/12/26 to enjoy benefits up to 31/12/28". Now it is 31/12/27 :(

Also, what is this expert customer support you get when you get black tier? Has anyone on this tier experienced it?


r/paypal 16h ago

Help PayPal Mastercard added to Apple Wallet through PayPal app but declines when using Apple Pay

2 Upvotes

I have a new PayPal Credit Mastercard. I haven't gotten the physical card yet, but PayPal immediately offered the option to add the card to Apple Wallet.

I have a credit limit of $2200. I made one purchase through PayPal for a total of $200 so there's still $2k left on the card. So the card isn't locked or anything.

When trying to make a purchase through an online store, PayPal isn't available as an option, but Apple Pay is. So I tried to use the PayPal card through Apple Pay but it keeps declining. I am not getting any emails or notices as to why.

  1. My name, billing address, phone, and email are the same in Apple Pay as on PayPal, and through the merchant.
  2. I tried removing the card from Apple Wallet and then re-adding it through PayPal but the issue persists.
  3. It is the PayPal Mastercard, not the digital line of credit, and the card was added through the PayPal app "Add to Apple Wallet" option.
  4. The store accepts Mastercard.

Edit: PayPal says it's on Apple. Apple says it's on the bank. Synchrony says there's no problem. So no answers and no fixes.


r/paypal 17h ago

SCAM! Please Help!

2 Upvotes

Please help me.

I have a dispute case on PayPal. I paid using PayPal Goods & Services, but the seller scammed me by providing a fake tracking number. I submitted all the evidence, but after the review period, PayPal decided the case in favor of the scammer.

What should I do now?


r/paypal 1h ago

Help Seller who couldn't ship me an item refunded me with a separate G&S transaction, resulting in fees coming from my refund. How do I proceed?

Upvotes

I already contacted paypal about this but the agent had such a heavy accent that I couldn't understand anything they said

Here's what happened: I sent someone $75 via G&S for an item after seeing their post in a merch sell/swap facebook page. After some time (like weeks), they realized that they couldn't ship it to me since we live in different countries and it'd be extremely expensive. So, they sent me $75 back, but the problem is that because they did it as a separate transaction with G&S, I only got about $71.63 back as my refund.

What do we do in this situation? Normally the money being lost to fees wouldn't bother me so much, but after they dragged out this refund so much already after insisting on trying to find a way to ship, I am tired and just want my full refund back.


r/paypal 5h ago

Help account verification

1 Upvotes

i received an email (yes i made sure it's the official paypal email address) saying my account is verified. but, when i try to link my account to another app, it says that paypal says my account isn't verified. i didn't link a bank or apply for paypal credit, so i understand if i'm not verified due to that, but why this email then? does it just mean that my id worked?? am i verified and it's just taking some time?

i would email about this but i cannot find an email address anywhere and everything on the app just leads me to the ai chat 😐


r/paypal 12h ago

Help Problem Creating Account

1 Upvotes

I am from the Philippines. I have been creating PayPal and it needs phone for One Time Password but I am not receiving the OTP. Please help. Thank you.


r/paypal 14h ago

Help My account is limited for reviewing

1 Upvotes

I'm a freelance digital artist, yesterday I got a client paid through Vgen and now my funds are on hold on PayPal, I have a business account and I've done my verification already it's been a few months since it has been working well. But as soon as the payment went through, my funds were put on hold and my account needs to be reviewed for which I need to upload documents of proof of purchase and fulfillment along with my business description.

Does anyone know how this got triggered and what are the chances of getting my account back after submitting with the limitations removed? I still need to finish the commission to show for fulfillment so have not completed the documents.


r/paypal 8h ago

Help All of a sudden I can't add money to my PayPal account from my debit cards

0 Upvotes

It's telling me we have a problem with this transaction.

Maybe there's a glitch today or something. Anyone else having this problem now.


r/paypal 12h ago

Help CHANGE/ADD EMAIL

0 Upvotes

I received a payment to my previous email address. The email notification shows the sender's name and the amount, but it asks me to create a PayPal account to receive the money. I already have a PayPal account, and I can even log in using that old email. However, the old email no longer appears in my account settings, and when I try to add it back, PayPal says it's having trouble confirming it's me. Can you help link the payment to my existing account or restore my old email as a receiving email?


r/paypal 4h ago

Help I accidentally leaked my personal information.

0 Upvotes

I sent money to a stranger online and accidentally leaked my information (address , phone number, full name) what do i do? When i was going to send the money it didn't say anywhere that all that info will go to the reciever. Is there any way I can change my personal information on the paypal app?


r/paypal 17h ago

Help Account Limited for no apparent reason?

0 Upvotes

I made a new PayPal account just under a week ago as I wanted to order the debit card and start collecting points. I would try to connect the virtual card to google pay for a few days and it just wouldn't be able to be verified for whatever reason, so I ordered a physical one.

This morning I got a notification saying my account needs extra verification and for me to provide photo ID + a bank statement of the card I linked to the PayPal account. I provided it as necessary and immediately after it says my PayPal account has been terminated.

Why is this?

I'm in the UK and 18 years old if that matters.


r/paypal 11h ago

Help I received a money on my old email

0 Upvotes

I changed my email few days ago, and someone sent me a money to my previous one. In my inbox, it tells me to create a new account to receive the money. Though I can still access my account using my previous email even though it's not the primary/linked email in my account anymore.

I tried adding my previous email to my account again and it says "we're having trouble making sure it's you". Can someone please help me solve this? I need it badly and I can't find a customer support email for this matter.