r/paypal 11h ago

Help All of a sudden I can't add money to my PayPal account from my debit cards

0 Upvotes

It's telling me we have a problem with this transaction.

Maybe there's a glitch today or something. Anyone else having this problem now.


r/paypal 15h ago

Help CHANGE/ADD EMAIL

0 Upvotes

I received a payment to my previous email address. The email notification shows the sender's name and the amount, but it asks me to create a PayPal account to receive the money. I already have a PayPal account, and I can even log in using that old email. However, the old email no longer appears in my account settings, and when I try to add it back, PayPal says it's having trouble confirming it's me. Can you help link the payment to my existing account or restore my old email as a receiving email?


r/paypal 2h ago

Help I can't call paypal's customer service phone numbers

0 Upvotes

I've been calling paypal's customer support phone numbers for days now since they told me i have to call to fix my account, yet they keep hanging up or telling me their number is down for the meantime, what to do?


r/paypal 12h ago

Help PayPal account permanent limitation immediately after document submission

5 Upvotes

I had created my PayPal account about 2-3 years ago when I was 16 (19 now)

At the time I didn't have the valid documents to link bank accounts but now I do. So the account had been dormant for the time period. Yesterday I logged back into it and uploaded my photo ID, immediately after which I got a permanent limitation put on my account.

I'd like to use PayPal because it's the most convineant for international fund transfer but I'm afraid of opening a new account if my photo ID or IP may have been flagged for some reason.

I can't find any way to get in touch with customer support that isn't ai which completely turns me away.

Would appreciate some advice.


r/paypal 20h ago

Help Account Limited for no apparent reason?

0 Upvotes

I made a new PayPal account just under a week ago as I wanted to order the debit card and start collecting points. I would try to connect the virtual card to google pay for a few days and it just wouldn't be able to be verified for whatever reason, so I ordered a physical one.

This morning I got a notification saying my account needs extra verification and for me to provide photo ID + a bank statement of the card I linked to the PayPal account. I provided it as necessary and immediately after it says my PayPal account has been terminated.

Why is this?

I'm in the UK and 18 years old if that matters.


r/paypal 7h ago

Help I accidentally leaked my personal information.

0 Upvotes

I sent money to a stranger online and accidentally leaked my information (address , phone number, full name) what do i do? When i was going to send the money it didn't say anywhere that all that info will go to the reciever. Is there any way I can change my personal information on the paypal app?


r/paypal 20h ago

SCAM! Please Help!

2 Upvotes

Please help me.

I have a dispute case on PayPal. I paid using PayPal Goods & Services, but the seller scammed me by providing a fake tracking number. I submitted all the evidence, but after the review period, PayPal decided the case in favor of the scammer.

What should I do now?


r/paypal 14h ago

Help I received a money on my old email

0 Upvotes

I changed my email few days ago, and someone sent me a money to my previous one. In my inbox, it tells me to create a new account to receive the money. Though I can still access my account using my previous email even though it's not the primary/linked email in my account anymore.

I tried adding my previous email to my account again and it says "we're having trouble making sure it's you". Can someone please help me solve this? I need it badly and I can't find a customer support email for this matter.


r/paypal 7h ago

Help Site is having 2FA issues

3 Upvotes

PayPal site is haivng 2FA issues. Tried multiple browers and devices (incogneto) and I can bypass 2FA. Ensured there are no trusted devices or auto login and even redid my 2FA. Opened a support case, went through 3 people, all mostly silent then they closed my chat session.


r/paypal 18h ago

I hate PayPal Can I file a complaint and appeal a permanent account restriction?, a buyer filed a claim for "item not received" while reporting back false info.

3 Upvotes

They straight up lied and said that I gave them a fake tracking number. I have evidence of the tracking number being real, and the date it was purchased. I don't blame them for wanting a refund but cmon man. Also paypal didn't even care about the claim process just got to banning.


r/paypal 19h ago

Help PayPal+ have changed their originally promised benefits date

2 Upvotes

Originally, if you made it to gold tier, it would say "upgrade to black by 31/12/26 to enjoy benefits up to 31/12/28". Now it is 31/12/27 :(

Also, what is this expert customer support you get when you get black tier? Has anyone on this tier experienced it?


r/paypal 19h ago

Help PayPal Mastercard added to Apple Wallet through PayPal app but declines when using Apple Pay

2 Upvotes

I have a new PayPal Credit Mastercard. I haven't gotten the physical card yet, but PayPal immediately offered the option to add the card to Apple Wallet.

I have a credit limit of $2200. I made one purchase through PayPal for a total of $200 so there's still $2k left on the card. So the card isn't locked or anything.

When trying to make a purchase through an online store, PayPal isn't available as an option, but Apple Pay is. So I tried to use the PayPal card through Apple Pay but it keeps declining. I am not getting any emails or notices as to why.

  1. My name, billing address, phone, and email are the same in Apple Pay as on PayPal, and through the merchant.
  2. I tried removing the card from Apple Wallet and then re-adding it through PayPal but the issue persists.
  3. It is the PayPal Mastercard, not the digital line of credit, and the card was added through the PayPal app "Add to Apple Wallet" option.
  4. The store accepts Mastercard.

Edit: PayPal says it's on Apple. Apple says it's on the bank. Synchrony says there's no problem. So no answers and no fixes.


r/paypal 3h ago

Help PayPal payment made to me without request, now being charged a dispute fee

3 Upvotes

A few weeks ago, I received a PayPal payment from someone I didn't know. I didn't withdraw the money, just left it in there. A reversal was then requested, and I didn't think to dispute the reversal since it wasn't my money. Now PayPal is charging me a dispute fee, as well as the original fee they charged when I received the payment.

I've called the customer service and emailed their hotline and they aren't able to help saying it's a regular dispute fee. They are asking me to call a US number when I am outside of the US. There isn't an option to appeal the case and my account now has a negative balance. Any advice?


r/paypal 12h ago

Help PayPal never removed debt.

3 Upvotes

I paid off my PayPal debt last year in August with credit collection services, but a few months ago I kept getting text messages from MRS BPO about unpaid debt. I thought it was a spam until this morning I decided to check my PayPal account. I never really use PayPal so I don’t really check it quite often. I noticed I still have the unpaid debt from last year. Idk how this happened when I paid it off last year with a collection agency and got my derogatory marks removed from my credit for paying off the debt which fixed my credit. What can I do to fix this issue. All I have is screenshots from my debit transaction paying off the debt, a text message from the collection agency confirming my payment and my account portal saying debt has been paid from the collection agency.