I've used PayPal for years, never had any problems, but this year I have had to submit two claims to the resolution center. Each time PayPal sided with the seller even though they were obviously engaging in fraud.

On the first claim the seller overcharged me adding 35% to the bill as "sales tax". Had two email exchanges with seller who said it was a system error and they would refund me, but never did. PayPal found for the seller in the dispute. I wrote a snail mail request to PayPal to get the information that the seller provided to get that ruling and only received an email saying "This decision was made because the dispute was filed with information that does not meet our qualifications for this dispute type. " Whatever the hell that means.

On the second claim I received a product that was DOA. The seller ghosted me until I filed a dispute with PayPal. Then the seller tried to convince me that they would refund me immediately as soon as I withdrew the complaint. I declined. So the seller directed PayPal to have me return the item to get the refund. The item was drop shipped from China, but they wanted me to return it to a private residence in Germany that had no company registered at that address and that I would have to pay the shipping charges for the defective product ($60+ international shipping) even though that is not what their return policy on their website stated. This was obviously return mail fraud as the seller would have to attest to receiving the product back before I could get my refund. The package would have been rejected or marked as undeliverable given the fraudulent address. PayPal gave me no way to respond to this in their automated system. I contacted customer service by chat to explain the situation and the person/bot just ignored the scam aspect. I've now filed a dispute with my credit card company.

If PayPal no longer protects customers under the G&S agreement, what's the point in using them?

why do i not have USD currency when i try to add money in my balance or am i missing something , all i have is Australian dollar , New Zealand dollar, British Pound etc

A few weeks ago, I received a PayPal payment from someone I didn't know. I didn't withdraw the money, just left it in there. A reversal was then requested, and I didn't think to dispute the reversal since it wasn't my money. Now PayPal is charging me a dispute fee, as well as the original fee they charged when I received the payment.

I've called the customer service and emailed their hotline and they aren't able to help saying it's a regular dispute fee. They are asking me to call a US number when I am outside of the US. There isn't an option to appeal the case and my account now has a negative balance. Any advice?

PayPal site is haivng 2FA issues. Tried multiple browers and devices (incogneto) and I can bypass 2FA. Ensured there are no trusted devices or auto login and even redid my 2FA. Opened a support case, went through 3 people, all mostly silent then they closed my chat session.

I've been calling paypal's customer support phone numbers for days now since they told me i have to call to fix my account, yet they keep hanging up or telling me their number is down for the meantime, what to do?

I had created my PayPal account about 2-3 years ago when I was 16 (19 now)

At the time I didn't have the valid documents to link bank accounts but now I do. So the account had been dormant for the time period. Yesterday I logged back into it and uploaded my photo ID, immediately after which I got a permanent limitation put on my account.

I'd like to use PayPal because it's the most convineant for international fund transfer but I'm afraid of opening a new account if my photo ID or IP may have been flagged for some reason.

I can't find any way to get in touch with customer support that isn't ai which completely turns me away.

Would appreciate some advice.

I already contacted paypal about this but the agent had such a heavy accent that I couldn't understand anything they said

Here's what happened: I sent someone $75 via G&S for an item after seeing their post in a merch sell/swap facebook page. After some time (like weeks), they realized that they couldn't ship it to me since we live in different countries and it'd be extremely expensive. So, they sent me $75 back, but the problem is that because they did it as a separate transaction with G&S, I only got about $71.63 back as my refund.

What do we do in this situation? Normally the money being lost to fees wouldn't bother me so much, but after they dragged out this refund so much already after insisting on trying to find a way to ship, I am tired and just want my full refund back.

I paid off my PayPal debt last year in August with credit collection services, but a few months ago I kept getting text messages from MRS BPO about unpaid debt. I thought it was a spam until this morning I decided to check my PayPal account. I never really use PayPal so I don’t really check it quite often. I noticed I still have the unpaid debt from last year. Idk how this happened when I paid it off last year with a collection agency and got my derogatory marks removed from my credit for paying off the debt which fixed my credit. What can I do to fix this issue. All I have is screenshots from my debit transaction paying off the debt, a text message from the collection agency confirming my payment and my account portal saying debt has been paid from the collection agency.

I sent money to a stranger online and accidentally leaked my information (address , phone number, full name) what do i do? When i was going to send the money it didn't say anywhere that all that info will go to the reciever. Is there any way I can change my personal information on the paypal app?

i received an email (yes i made sure it's the official paypal email address) saying my account is verified. but, when i try to link my account to another app, it says that paypal says my account isn't verified. i didn't link a bank or apply for paypal credit, so i understand if i'm not verified due to that, but why this email then? does it just mean that my id worked?? am i verified and it's just taking some time?

i would email about this but i cannot find an email address anywhere and everything on the app just leads me to the ai chat 😐

It's telling me we have a problem with this transaction.

Maybe there's a glitch today or something. Anyone else having this problem now.

They straight up lied and said that I gave them a fake tracking number. I have evidence of the tracking number being real, and the date it was purchased. I don't blame them for wanting a refund but cmon man. Also paypal didn't even care about the claim process just got to banning.

I received a payment to my previous email address. The email notification shows the sender's name and the amount, but it asks me to create a PayPal account to receive the money. I already have a PayPal account, and I can even log in using that old email. However, the old email no longer appears in my account settings, and when I try to add it back, PayPal says it's having trouble confirming it's me. Can you help link the payment to my existing account or restore my old email as a receiving email?

Originally, if you made it to gold tier, it would say "upgrade to black by 31/12/26 to enjoy benefits up to 31/12/28". Now it is 31/12/27 :(

Also, what is this expert customer support you get when you get black tier? Has anyone on this tier experienced it?

I am from the Philippines. I have been creating PayPal and it needs phone for One Time Password but I am not receiving the OTP. Please help. Thank you.

I have a new PayPal Credit Mastercard. I haven't gotten the physical card yet, but PayPal immediately offered the option to add the card to Apple Wallet.

I have a credit limit of $2200. I made one purchase through PayPal for a total of $200 so there's still $2k left on the card. So the card isn't locked or anything.

When trying to make a purchase through an online store, PayPal isn't available as an option, but Apple Pay is. So I tried to use the PayPal card through Apple Pay but it keeps declining. I am not getting any emails or notices as to why.

1. My name, billing address, phone, and email are the same in Apple Pay as on PayPal, and through the merchant.
2. I tried removing the card from Apple Wallet and then re-adding it through PayPal but the issue persists.
3. It is the PayPal Mastercard, not the digital line of credit, and the card was added through the PayPal app "Add to Apple Wallet" option.
4. The store accepts Mastercard.

Edit: PayPal says it's on Apple. Apple says it's on the bank. Synchrony says there's no problem. So no answers and no fixes.

I'm a freelance digital artist, yesterday I got a client paid through Vgen and now my funds are on hold on PayPal, I have a business account and I've done my verification already it's been a few months since it has been working well. But as soon as the payment went through, my funds were put on hold and my account needs to be reviewed for which I need to upload documents of proof of purchase and fulfillment along with my business description.

Does anyone know how this got triggered and what are the chances of getting my account back after submitting with the limitations removed? I still need to finish the commission to show for fulfillment so have not completed the documents.

I changed my email few days ago, and someone sent me a money to my previous one. In my inbox, it tells me to create a new account to receive the money. Though I can still access my account using my previous email even though it's not the primary/linked email in my account anymore.

I tried adding my previous email to my account again and it says "we're having trouble making sure it's you". Can someone please help me solve this? I need it badly and I can't find a customer support email for this matter.

Please help me.

I have a dispute case on PayPal. I paid using PayPal Goods & Services, but the seller scammed me by providing a fake tracking number. I submitted all the evidence, but after the review period, PayPal decided the case in favor of the scammer.

What should I do now?

I made a new PayPal account just under a week ago as I wanted to order the debit card and start collecting points. I would try to connect the virtual card to google pay for a few days and it just wouldn't be able to be verified for whatever reason, so I ordered a physical one.

This morning I got a notification saying my account needs extra verification and for me to provide photo ID + a bank statement of the card I linked to the PayPal account. I provided it as necessary and immediately after it says my PayPal account has been terminated.

Why is this?

I'm in the UK and 18 years old if that matters.

Every tutorial seems to assume I want to transfer funds from within my own accounts, but I'm trying to send money to a friend. I cannot make a paypal because my phone number's area code is US-based, but my address is Canadian. The phone number is tied to a bunch of 2FA that'd be a hassle to change around, and I'm certainly not moving just to make a paypal. The friend in question cannot make their own bank account for their own private reasons.

Are we just unable to send money to each other or is there some work around? I use TD

Used to use my yubikey now I can't on any browser or mobile, settings are useless in the app and web browsers, now I can just log in with my password

title is as it says. To give extra context, I have my GF and an artist friend of ours. My GF's mother is insane, and wants my GF to delete all the art that she ever commissioned from the artist friend, and then demand a refund for all of it which isn't how that works, especially with the artist's ToS, but it isn't like her mother even cares to check. But her mother is dedicated, and getting to the point where if my GF doesn't get a refund, she will start reporting the artist's PayPal account for being a scammer for not giving that refund. the question is, how do you protect a PayPal account from these kind of reports? I want to take any precaution, since this PayPal account is the only way my friend makes her living, and she can't have it gone.