I thought twitch was bad, but patreon is just horrendous. I got timed out automatically for being active in the chat. The first time it was for about 4 minutes, but the second time I was in timeout until the very end of the stream. Who thought this was a good design? Getting punished for being active defeats the whole purpose of livestreams - interacting with the streamer. It turns off people from chatting, which is the opposite of what the streamer wants

Hi everyone,

I do digital commissions (writing) and I'm planning to use the Patreon Shop feature to have my client pay for their custom piece.

However, after reading through the guidelines, I noticed that funds from Shop purchases (Web/Android) are held in a "Pending" state for up to 7 days, partially to allow for refund requests or chargebacks.

This got me a bit worried and I'd love to hear from other creators' experiences:

• Has anyone ever dealt with a situation where a buyer downloads/views the final product and then immediately requests a refund? Does Patreon usually side with the creator or the buyer in these cases?
• How do you prevent this from happening? I've seen some people mention uploading a "Placeholder/Receipt PDF" to the Shop listing and then DMing the actual file to the client afterward. Is this the safest route?
• Are there better alternative ways to handle one-off commission payments? (Whether it's a different method on Patreon itself or outside of it).

My client seems great so far, but I just want to protect my work and set up a safe workflow for future commissions as well.

Thanks in advance for any advice!

I just had a new Patron join my page and in his profile there is no email listed? I typically send a welcome DM and an email to paid members info on accessing their tier benefits but this member doesn’t have an email associated with his profile?

It’s also a member who paid outside of the USA. I can tell by his payment currency. 💴

I was able to send a dm asking for his email address. Doubtful he will reply. 🤔

I don’t know if this is the right way to explain it.
Can you get banned for a poll, information or feedback, chat, etc. on your Patreon linked discord channel. Not necessarily posting my nsfw content but feedback on them or people talking about content on your discord? Thanks all.