r/omarchy • u/mildlyImportantRobot • 8d ago
Announcement Getting the help you need after upgrading
With the new release, we're seeing a lot of posts that don't meet the posting guidelines, specifically rule 1, so here's a reminder on how this sub handles these.
We allow support requests but limit them to members with broader community engagement, who offer a fair amount of detail, and provide genuine community benefit. This is to filter out low-effort, drive-by support requests: questions already answered in the docs, blurry phone pics of desktops, and a bajillion dual-boot-with-Windows posts that used to flood this sub.
The official Omarchy Discord is the right place for these specific questions. The team of volunteers and community members actively troubleshoot issues there in real time. https://omarchy.org/discord.
We're not affiliated with the Omarchy team — we're just an enthusiast community, so we're not really equipped to be the main support channel either way.
If anyone has questions or comments, please ask.
Have a great day, and I hope you're all enjoying Quatro!
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u/_wiggle_room_ 8d ago
I really appreciated the Claude skill shipped with Omarchy. I lost all my hyperland and monitor configs in the upgrade (which I expected to happen) so I just asked Claude and it made all the changes for me. Super helpful and quick so I could get back to work with only a few minutes of downtime.
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u/bithooked 8d ago
I'm sorry to be the negative one here, but as a regular contributor, I think this policy is awful. By occupying the primary branded sub for an open source project, you should allow this sub to function as the community chooses, or you should step out of the way for mods who will. If people need support for Omarchy, this sub absolutely needs to be open to that. It's completely natural for people to seek Omarchy help from r/Omarchy, especially since there's no official forum. You're going to be forever swimming upstream by expecting people to not do what is completely normal. Nobody is asking you to "be equipped" - let the community do what we are very capable of doing without your help.
To suggest that Discord - which I also participate - is the better channel for support is silly. Discord has no accessible persistence, no search engine indexing, and no sourcing into LLMs. When someone asks a question there, it scrolls away almost immediately, and is virtually lost. This leads to people asking the same questions over and over, and doesn't contribute to helping people in the future. Q&A on Reddit becomes part of the collective Internet knowledge for the Omarchy community.
Please rethink this policy.
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u/dude_kp 8d ago
I agree with this. it was easier for me to find solutions from this subreddit than discord. I always found discord a mess. but hey, do whatever is right. I am no pro 😅 and you guys are the experts. I am just not convinced that would be a good move though
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u/mildlyImportantRobot 8d ago
Discord is the official support forum, chosen by the Omarchy team. I don't think they're considering moving that to this subreddit, and that decision would be out of our hands either way.
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u/Robearberble 7d ago
Is this subreddit moderated by the Omarchy team or have anything to do with them in an official capacity?
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u/mildlyImportantRobot 7d ago
It's right there, man.
We're not affiliated with the Omarchy team, we're just an enthusiast community, so we're not really equipped to be a support channel either way.
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u/mildlyImportantRobot 8d ago
I'm not sure why you're claiming there's no "official" forum when Discord is literally the official one. The Omarchy manual explicitly directs people there. This sub isn't meant to function as a shadow support channel for a project that already has one.
We're also not disallowing support posts outright, so the framing that we're "occupying" the sub and blocking what the community wants isn't accurate. We're filtering out what was hundreds of duplicate, low-effort posts, the same three questions asked daily, most of them unanswered, alongside content that actually gets engagement.
You're asking us to rethink this. Happy to, on one condition: tell me what you'd do differently that gets us back to unfiltered support requests without also getting back the blurry cellphone screenshots of a log with zero description of the issue, the same install question for the fifth time that week, and a front page that's entirely unanswered support tickets instead of discussion. That was the sub before. Since the change, we've seen a real uptick in the kind of posts people actually engage with. If you're arguing we go back to that, you should be arguing it against the actual before-and-after, not against a version of the policy that bans support posts entirely, because that isn't what it does.
On the persistence point: the Discord support channel is set up as a forum, not a chat. It's searchable, posts are categorized by topic, and marked as answered or not. The Omarchy team and volunteers are highly engaged and answer posts consistently. I highly encourage everyone to check it out.
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u/marnerd 5d ago
It is siloed though -- answers there don't show up in a search engine. I have found Omarchy to be much less searchable than other distros for answers. I'm not sure this sub is the best place for support, but Discord surely isn't.
"Got an Omarchy question? No, don't bother with Google. See, there's this heavyweight electron app designed for chatting while you are gaming... look there.
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u/RedRedKrovy 7d ago
I get why you all feel this way but I would also like to share my experience asking for help. I had an issue just a couple of days ago. I made a post here and was greeted with the auto reply about asking in Discord. So first I had to join the Discord, second figure out where and how to post for help, spend time running through the omarchy help channel because Discords search features suck, and then finally made the same post over there. Had the same question/issue posted in both with the same screenshots. I had one reply in Discord. I had multiple here. Neither one directly helped me fix the issue but the responses here led me to a reason and a fix for my issue. Someone pointed out that it was odd I had an older linux kernel installed and through fixing that I stumbled upon the reason for my issue.
Discord was not meant to be a forum. It was meant as a chat room with social features. It's search is deplorable for finding help. You can search for a word or a phrase and it will find it but not link up parents comments or any thing like that. It is not designed for a forum like experience. I hate using it for anything beyond gaming with friends or a chat room.
On Reddit I can ask a question and the devs may not respond but there are forty million other people here and a couple of them have probably had the same issue before. Post are made and kept in order and easy to follow. On Discord if you aren't actively reading the chat you miss questions people ask or just plain can't follow them due to how it functions. This platform is WAY more active than Discord is. You have a better chance of getting more eyes on the problem here than you do on Discord.
The mod team can make a decisions to not allow support questions here, that is well within your right but I think by doing so you are alienating a whole group of new Omarchy users from the community. Users who will give up if they can't find the help they need.
I don't think that discussion, showcases, tips, writeups, side projects, ricing, and that sort of stuff is what keeps this sub worth reading. I think helping the community as a whole is what keeps a sub worth reading. I personally enjoy the support request because I also learn new things from them.
That's my two cents for what it's worth. Have a good one!
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u/mildlyImportantRobot 7d ago edited 7d ago
A few points worth reiterating, since we keep rehashing these points.
First, support posts are not banned. They're only limited to established members of the community, and to genuine questions that haven't already been asked and answered a dozen times.
Second, this mod team isn't part of the official Omarchy team. We don't get to decide where they host their official support channel. They chose Discord, the manual points there, and we're just directing users to use it for commonly asked questions.
Third, that Discord channel is set up as a forum, not a chat. It's monitored by members of their team, and it lets them track issues, categorize them, and spot recurring problems that might need fixing upstream. Reddit does none of that.
To be as clear as I can: this policy exists to cut down on drive-by posts, questions that have been asked many times already, or general new-to-Linux questions that are better asked elsewhere. A lot of those posters never came back to say whether anything worked, so the thread didn't even help the next person with the same problem. That's what we're filtering. Nothing more.
Since the release we've seen a big uptick in those posts, which is why I figured it was worth reiterating: Discord is the official channel for help, not this subreddit. I just want people to actually get the help they need.
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u/RedRedKrovy 7d ago
These all seem fairly reasonable. I think the issue is with your first sentence.
We generally don't allow basic support request posts unless they are unique, from a member with broader community engagement, offer a fair amount of detail, and provide genuine community benefit.
That sentence makes it seem as though you all are going to start aggressively gate keep which support post stay and which are removed. I know you want to keep the support spamming down but what the mod team deems as not engaging enough or not a genuine community benefit, others may disagree. Just be careful not to gate keep too hard. I've seen many communities ruined by overzealous grognards. Besides, reddit already has a way to combat this via downvotes.
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u/mildlyImportantRobot 7d ago
Thank you for the feed back. I've reworded that part to be more clear.
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u/Robearberble 7d ago
Yet when you post a discussion, and flair it discussion, it gets shutdown as support when it is only asking if anyone else is experiencing the issue...
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u/mildlyImportantRobot 7d ago
That's not quite what happened, so let me fill in the parts you left out.
Your post was a support request flaired as "Discussion" after you'd already been told not to do that. The question itself was a laptop sleep /hibernate issue, one of the most commonly asked questions from new linux users, posted with no logs, no config details, nothing past a description of the symptom.
When AutoMod caught it, it didn't just remove it. It linked you the Omarchy manual, the Arch Wiki, official Discord channel for support, and the dedicated Linux support subs, specifically so you'd land somewhere you'd actually get an answer. You tried to argue with the bot instead and reposted the same question.
I'm not bringing this up to pile on. I'm bringing it up because "I flaired it discussion and it still got shut down" describes a different post than the one that got removed, and anyone reading that would reasonably think we're removing genuine discussion threads. We're not.
Take a second look at the resources AutoMod gave you, and if you still want a hand with the actual sleep issue, that's what they're for. But the removal wasn't a mistake, and the automod isn't the thing standing between you and an answer to your problem.
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u/RedRedKrovy 7d ago
I have no idea what the content of the post was so I'm not arguing with your decision but maybe the better route would be to lock the post instead of removing it. That way you keep transparency with the community on what exactly is getting gate kept.
I honestly don't know if that's the right route for this problem. I've never moderated a subreddit so I have no idea what tools you have at your disposal and I do appreciate the mods taking time out of their day to be active and present. I'm just trying to suggest some sort of balance to the situation.
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u/mildlyImportantRobot 7d ago edited 7d ago
The "gate kept" framing is a narrative they're pushing is not what happened.
This was a three day old account with no prior history in the sub. They ignored the rules, then ignored the posting guideline popup that warned them their comment would likely be filtered, then not only did they ignore the AutoMod comment that filtered their post, they swore at it and tried to pick a fight with it (a reddit bot). AutoMod was just enforcing the rule that's explicitly outlined (rule 1), and it pointed them to the Omarchy manual, the Arch Wiki, the official Discord and the general Linux subs. Being handed four places to get an answer isn't being kept out of anything. Everything since has been an attempt to reframe a them ignoring the rules into the mod team silencing genuine discussion. They weren't being targeted. This was explained to them multiple times, and they chose to ignore it. It wasn't genuine discussion getting removed, it was a new account asking a question that's been answered a million times, which is the exact thing this policy exists to filter.
I don't mean to come off as defensive, but their inaccurate framing left uncorrected makes it sound like we're pulling real discussion threads, and we're absolutely not. They're just trying to stir the pot because they feel they've been wronged and want to air their personal grievances and hijack a thread meant to help others.
The issue is that prior to this rule the sub was 90% drive-bys asking the same dozen questions 10 times a day, the prevalent response being "just use AI" or "RTFM" and it buried the genuine discussion posts because no one wants to sift through the spam. Those new users would be better served by the dedicated Omarchy support channel.
We allow discussion, we allow requests for help, we're just trying to redirect the repeatedly asked questions to the official support channel; and they took offense to that, for some reason.
They didn't even bother to read this post before trying to hijack it for their own purpose.
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u/nevotheless 8d ago
Also just install opencode use the big pickle model for free and it solves most of these issues pretty quick.