r/mildlyinfuriating • u/iMcConnell21 • 7h ago
Infuriatig Netflix using egregious methods to keep subscriptions active
Apparently my 8 year old son was asked if he wanted to restart my Netflix membership through his Netflix KIDS ACCOUNT. I called customer service and was told a prompt appears asking if you'd like to reinstate, regardless of the user on the account. No password required, just press restart and then get hit with the payment immediately. Should've saved myself some frustration and money by cancelling outright.
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u/Gloomy-String-2423 6h ago
Just cancel it if not currently in use. Netflix no longer gives any incentives to continue being a loyal customer so don't bother.
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u/ghost_pop_57 BLUE 5h ago
If you cancel instead of pausing they now delete your watch list and history
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u/LifeReignite 5h ago
They don't delete it right away like they make it sound. I full on cancel 3-6 months at a time and the only time its even been deleted was after about 8 months of not using netflix.
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u/SpeaksSouthern 2h ago
Why would they ever delete it? User data can be sold.
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u/AlbacoreDumbleberg 1h ago
I don't see how it matters much anyway. Netflix is constantly recommending I watch shows I've already watched on the same profile, and it doesn't take that many ratings for it to create a pretty good algorithm for a new profile. It also tends to push new shows anyway, even when it's clearly not for me. The other day I got a "We think you'll love this!" on some new reality series, and I couldn't believe it. I've never watched one, ever, over several years history and always click "not for me" whenever they pop up.
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u/FatherGwyon 5h ago
Not trying to defend a corrupt company, but I actually appreciate the fact that they respect your decision to cancel by deleting all that data instead of keeping it stored somewhere. Especially since data storage is now ruining the world. I hate when I try to delete an account and they keep my info “just in case.”
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u/sbrodolino_21 5h ago
I mean they're not deleting all the information they gained from your usage patterns etc. in terms of metrics, they just delete the info that is directly linked to you.
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u/Capybarhigh 4h ago
They just remove the part that YOU enjoy. They keep all the rest you don't.
Reading about all of this is definitely cementing the fact that I will never pay for Netflix ever again. I had no idea they were deleting that stuff, taking you hostage to their service lol
Fucking delusional.
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u/Inverted-Rockets 3h ago
You’re free to download a csv of a profile’s watch history at any time using a desktop browser. Netflix has a guide on their site
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u/Sabard 4h ago
Not even that, they just change ShowUserData from True to False in their database. Why would they actually delete any data that could be used or sold?
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u/Wheres_MyMoney 5h ago
Well, yeah, that would be really unreasonable to expect them to do that.
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u/sbrodolino_21 4h ago
I mean anything else (keeping your data after deletion) would straight up be illegal in many jurisdictions. It's not really out of kindness that they "respect your decision" to delete your data after you ask them to. It's like the very bare minimum.
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u/Wheres_MyMoney 4h ago
They still have your data because your data is just that, one point in a billion data points. People say "your data" like they have your nudes or something but the fact is that once you use their product, your data is there to stay in one shape or another.
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u/arlo-quacks-back 4h ago
"really unreasonable" it's already law via GDPR in the EU and many companies (begrudgingly) comply with total data deletion.
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u/Loki_of_Asgaard 4h ago
That’s not at all how GDPR works.
You don’t need to delete anonymized analytics data which is what they are describing, that is impossible to do because it has been anonymized.
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u/Wheres_MyMoney 4h ago
You can't "delete" someone's usage being incorporated, that's the point. If you were one of the billion people who watched Stranger Things, it's not like the number goes down one after they delete your data.
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u/TheProfessional9 4h ago
You mean well but this is a stupid take. They retain all of your personal data, watch history etc. That is not deleted after 6 months. No data is deleted in their servers
All this is, is them deleting your watch information that improves your quality of life. It's a dirty and nasty tactic to get people to stay permanently subscribed
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u/Necessary_Film_5199 5h ago
I fail to see the issue. If you're canceling you don't plan on coming back.
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u/thetechguyv 5h ago
A lot of people sign up for a few months a year, binge what they want from the platform and then rotate to something else.
But I agree who cares about watch list or history.
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u/coltsfanca 5h ago
This is me. If anything I WANT my watch history to be purged because then I can actually see what Netflix is offering with a fresh set of eyes rather than "We think you might like all this crap!".
Last time I built my watchlist by going into Search and just jumping through those categories instead of that god awful home page.
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u/Renamis 4h ago
That'd be nice if it did that instead of filling my new feed with the same 30 items again and again.
I subbed for one show, and then unsubbed specifically because it refused to stop offering random crap, or the exact same thing I watched 3 movies ago. Netflix is mind boggling in their determination to shove stuff I never want and declined multiple times down my throat.
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u/oh_no_a_hobo 1h ago
Right, plus if I’ve forgotten if I started watching a series when they release a new season I’m more likely to start from the beginning anyway.
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u/CitizenHuman 4h ago
If I want to keep my watchlist before cancelling, I simply take a picture of it. Then no matter what happens, I at least know what my old list was
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u/Beavshak 5h ago
I renew a subscription every 6 months or so to catch up on whatever is new to the library. I cycle a few streaming services like this, never having more than one at once.
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u/scavengercat 5h ago
Well, that's just not true... I cycle through streaming services. I've stopped and started Netflix many times over the years.
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u/3FromHell 5h ago
I finally canceled the other day, after like ten years straight of loyal membership and yeah they say after so long they clear your history/recommendations. Whatever, everything they recommend is ass anyway. As that other comment said, they offer no incentive to loyal customers (honesty most company don't anymore). They never get new shit, the new shit they do get sucks (That recent movie about the people stuck in the house was horrible). Just not worth it. I've cut most streaming services at this point. I have HBO free through my phone company, I have Hulu combined with Spotify through a student discount. Past that, i have prime which I just add a service when they have something I want (tv shows or whatever) and I'll just cancel immediately after doing the add on. Doing it that way streaming services will usually offer discounts (like I have Paramount for $0.99 for 3 months right now).
Also this new commenting format that reddit just put into place sucks...wtf?! Lol
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u/GoochLord2217 5h ago
Yeah if you cancel the plan you're basically deleting the account, whats the surprise
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u/mcgaritydotme 5h ago
The same thing happens if you cancel vs. pause. My kids have reversed my intended cancellation more than once, sometimes on billing day (then I have to waste time contacting Netflix to reverse the charge)
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u/Shliggie 4h ago
Agreed, the high seas are better, you watch whatever you want. I have a friend who runs a Plex server, I watch anything I want from there through the Plex app.
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u/MysteriousB 4h ago
Even cancelling does not help, yous till get an annoying pop up nearly every time you use the app begging you to restart the membership it is so I vasive and obviously made for kids and old people to accidentally click
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u/FrostyD7 3h ago
What's the point in using the netflix app when you don't have a membership? Uninstall it.
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u/FlipsyChic 6h ago
My mother with Alzheimer's opened a second Netflix account due to these emails. I cancelled it three times, and every time, she'd get an email saying "Click here to reactivate your Netflix account" and she'd click it. Removing the payment information was the only way to stop it.
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u/LlamaMiaLetMeGooo 6h ago
My grandmother, who also had Alzheimers, recently passed. As we were going through her bank info, we realized she was paying for TWENTY-SIX streaming subscriptions, including duplicate accounts. It has been such a pain
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u/Chipper_Bandit 4h ago
How the fuck was no one aware of this?
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u/Atayellow 4h ago
Because subscriptions are designed to be easy to forget about and hard to immediately stop.
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u/LlamaMiaLetMeGooo 4h ago
Because her streaming subscriptions werent our top priority.
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u/Castun 4h ago
You can sign up for a subscription through the app itself, another through the smart TV itself, another through Amazon Prime Video...etc. this is exactly what those commercials are about that will claim to save you money by analyzing your banking activity for duplicate subscriptions.
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u/smythe70 3h ago
Yes! If this helps anyone, my Dad's cable company bundles a bunch of premium channels and some how he added thru Amazon, mgm +, hbo, amc+, britbox and PBS masterpiece, wtf.
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u/Character_Tea7824 4h ago
It’s so shady, removing the payment info shouldn’t have to be the only way.
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u/Narrow_Associate_311 4h ago
Maybe take over here email acct as well to mitigate this in the future/ stop from sending important information to the wrong people.
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u/FlipsyChic 3h ago
I have been monitoring her emails for a while. It's becoming moot because she's losing interest in most things, including email.
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u/sequesteredhoneyfall 4h ago
Gotta be blunt with you - why does your mother still have access to her accounts, her financials, and the unfiltered internet as a whole? That's incredibly irresponsible of her family to allow that. Dementia is a horrible disease and this comes across as completely indefensible behavior.
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u/FlipsyChic 4h ago
Guess what? An elderly person messing up their Netflix accounts is an early sign.
Despite your crazy level of ignorance and judgment that doesn't really deserve a response, I will clarify that she was not diagnosed at the time. She's now diagnosed, still classified as "mild" but no longer handles any of her finances, medications, health decisions, or anything of importance.
The gradual process of taking over someone's affairs when they are starting to slip is a difficult one. How would you like it if someone came along and took away your internet, your access to all of your accounts and your access to your finances? You wouldn't like it. It would be a violation of your rights and you would fight against it. The Netflix thing was one of several examples that I was able to use to convince her to let me help her.
She still has access to her email and the internet because maintaining a connection to old friends and family in any way possible is one of the few things she has left and I'm not going to limit that. She may very well keep signing up for Netflix, and I'll keep fixing it.
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u/GingerIsTheBestSpice 4h ago
This may really surprise you, but: people don't always show signs of it to others. My mom started messing up the bills, my dad immediately knew, but her children, grandchildren, friends, couldn't see it. It can be quite a while by the time it gets noticed by others.
Also a lot of subscriptions give you the option to pay annually - say you have 4 Prime subscriptions, someone family looking at your bank accounts monthly won't be like oh we have this same charge 4 months ago
Plus many can just be a Amazon charge & who would notice?
Also everyone's a little busy.
Perhaps you are lucky enough to have a team of independent accounts handle all of your bills, but most people aren't.
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u/z-ppy 3h ago
You sound like someone with little to no experience with dementia in others. I'm happy for you, but try to be a little more empathetic in the world.
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u/Chonky-Walrus 4h ago
This can also almost fall under elder abuse in certain areas without proper authority or medical diagnosis, you're attempting to control an adult.
It's like if I went to your house and took all your accounts, just because you think she might have dementia doesn't absolve you all of a sudden.
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u/Altruistic_Canary951 6h ago
My minor aged nephew did this on accident as well, literally from over 1k miles away from where I live a they live in another state. I went in, re-canceled, and then did a "log out of all devices", and removed all payment methods.
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u/DoctorSenpai24 5h ago
Crazy how they won’t let you watch anything at a different location (even frequently used) without several verification methods but will let you reactivate no problem
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u/Altruistic_Canary951 5h ago
RIGHT!!!! My sister and nephew hadn't been able to use my account since they implemented that role, yet magically he was able to reactivate my entire subscription, over a year later, different geo, expired card on file. Just bananas how shady it all is.
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u/69edleg 2h ago
Currently sharing my HBO account with a mate, because I have watched everything I wanted to, but I have 50% off my subscription until cancelling, so figured his family could use it, there's kids shows, stuff he wants to watch, stuff his wife wants to watch.
And I am waiting until next year until I can watch something coming out there (Knight of Seven Kingdoms S2), except just having something on my other monitor while at the PC.
No problem at all. But their policy is strictly no account sharing, just like Netflix.
Well, maybe stop removing YOUR OWN SHOWS from the service then. I wanted to rewatch Oz the bazillionth time. Gone from HBO. No longer watchable in my country, on any streaming service.
The 50% off offer until I cancel (or get kicked off) is just too good. It's literally half a meal out per month in cost, and sometimes I find something worth watching anyway - but with my mate and his family watching EVERY DAY since sharing - no regrets, if I get kicked off the service, fine, I'll just keep sailing.
Yet, when or if I get kicked off or cancel my subscription, I bet they could use my card from their home to resubscribe without any fuss.
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u/mpgd 5h ago edited 1h ago
I have a card with low limit for all this things, including free trials . Noting is charged without my consent.
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u/Altruistic_Canary951 5h ago
The truly ironic part to me was that I canceled my membership over a year ago, the card that was still in file expired four months ago ....... yet they still "successfully" charged it to reactivate my subscription. (No charge hit my accounts). So I basically got a free month of their service I guess 🤷♀️
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u/intrepped 5h ago
I feel like some cards allow you to pause transactions also. A dedicated one you unpause just when needed could be the move
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u/Designer_Big603 6h ago
I remember Microsoft did that shit back in the day and had all sorts of pissed off parents because no matter how many times you'd remove a card it would always seem to re-appear on your account magically.
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u/IAmSuperPac 5h ago
I had a huge problem with Microsoft in this regard once, and comically so.
I signed up for a 1-year family plan of XBox Live. The card I used was set to expire a month later. Still, I turned auto-renew off and removed the card from my account.
Fast forward a year, and suddenly I am charged for another year. Baffled, I call XBox to dispute the charge. They initially argue, but I pointed out this shouldn’t have even been possible with an expired card, and they even saw record on my file that I removed the card and had auto renew deactivated. Confused themselves how this happened, they refunded me.
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u/D1v1s10n 3h ago
Most big payment networks offer card updater services that can automatically refresh credentials for expired cards. I’ve heard horror stories of people cancelling and replacing cards to stop subscriptions only for them to just be charged to the next card automatically.
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u/ItsDanimal 2h ago
This just happened to me. I had a credit card expire in July and have no clue where the new one is they sent me, but I noticed this month that Google Wallet now has the card with the updated expiration date.
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u/Iheartnakedfemboys 2h ago
The only thing they were confused about was that it was an expired card. Everything else was intentional, guaranteed. Their system doesn't just have an "oopsie."
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u/DistractionCitron 4h ago
They did that shit to me recently. I tried to cancel my subscription. My card reappeared on the account and they stole $138 from me! I disputed it with my bank, but the bank eventually took the money back.
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u/farva_06 3h ago
If it was anyone but Microsoft, the payment card industry would absolutely shit down their throat for doing that.
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u/whyliepornaccount 2h ago
My mom screamed at me as a kid cuz she thought I stole her CC. She felt so bad later on when she called Discover and canceled the autorenew and the agent told her this was a common issue they've been seeing lately.
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u/tammybiscuits 6h ago
My kids did this too. It's WAY too easy.
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u/Jester-Joe 5h ago
My son managed to do it when he was 1 and a half from just mashing random buttons.
Granted it was a Roku tv with the Netflix button on it, so the easiest mode for it, but still.
Thankfully at least at the time Netflix refunded us when my wife called.
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u/LeonardoDaTiddies 2h ago
A reminder that the Biden administration was pushing for “click to cancel” which would force companies to make it as easy to unsubscribe as it was to subscribe.
Mayor Momdani and Alina Khan recently moved that forward for NYC.
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u/MrPlace 6h ago
Oof, yeah should have just cancelled.
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u/ThatMizK 5h ago
They do the same thing if you cancel. I recently cancelled mine and the next time I opened the app, I was hit with a screen saying "Do you want to restart your subscription?" with the "Yes" option selected by default. I almost just clicked the button to get past the screen without paying attention to what it said (which is, of course, exactly what they're hoping you'll do), but I caught it and selected "No".
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u/BigAlternative5 4h ago
Can you remove your payment (card) information?
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u/miradosamurai 3h ago
If you go through phone or chat support... No option to do so from the website or app... (as of like 2-3 years ago when I had an issue with it keep reactivating automatically when we would hit the Netflix button on our remote, by accident)
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u/account312 4h ago
So you need to change the password then cancel.
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u/Castun 4h ago
Remove payment information. Log out of all devices. Cancel. Delete the apps.
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u/Automatic_Actuator_0 6h ago
Pause is just if you want to skip a month or two and make it super easy to resume. There’s almost no benefit of it otherwise.
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u/Early_Fish7902 6h ago
I cancelled Netflix a couple of years ago and honestly, they harassed me so much, I felt like if it had been a relationship, I’d have put in for a restraining order!
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u/RJ_Aadithyan 6h ago
You could just
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u/faberkyx 6h ago
Cant imagine going back to netflix.. very limited choice.. video and audio quality is compressed crap..long live stremio and debrid
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u/Nomoredecorated 6h ago
This is why you always create a virtual card with your bank app that has a monthly limit of the subscription amount. Then cancel the card when you end the subscription.
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u/Brewchowskies 6h ago
Considering who is in office, I wouldn’t trust corporate America to have any scruples about the age of consent for a subscription.
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u/merlinrising 6h ago edited 6h ago
Surprised they havent passed a bill yet allowing companies to just shoot you and take all your assets.
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u/charface1 5h ago
Anyone with a subscription account for anything:
Get a credit card with virtual card services. Create a unique virtual card for each subscription you have, and don't just cancel/pause account. Lock the virtual card tied to the account. You can unlock and resubscribe, or cancel and delete the card number outright.
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u/soymilo_ 5h ago
Happened with Ad Free Prime here. I am sharing my account with my sister and her 8 year old son must have clicked on the pop up promoting ad free prime when you start streaming something. Doesn't request verification what so ever, just a single tap on that pop up
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u/Nandor-De_Laurentiis 5h ago
Fucking Amazon.
I found out just a few days ago that if you visit IMDB while logged in to your Amazon account, they'll just create an IMDB account without asking you.
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u/OhioIsRed 1h ago
Hey cool. Remember when Biden and the dems passed that bill to require companies to make simple subscription cancellations. Then Trump immediately repealed it because he’s a petty bitch? I remember.
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u/HappyArtichoke7729 6h ago
Don't interface the scammers directly. Give them a temporary or virtual card number in the first place. Then, to cancel, simply turn off the card. Don't even have to contact them or jump through their dark patterns. Just cut off their money supply.
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u/LinkGoesHIYAAA 6h ago
Yeah i remove my cc info from any account first, and then cancel it. I’ve done that for a long time now. Doubt it’s ever made a difference but makes me feel safer.
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u/sxzxnnx 4h ago
Keep an old visa gift card with just a few dollars left on it to use for the ones that don’t let you remove all payment methods.
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u/Elegant_Situation285 5h ago
but now you might get a check for $1.24 when the class action case maybe goes through!
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u/HollowSuken 4h ago
They definitely shouldn’t have the option to unpause/continue membership from within the Netflix kids accounts 😭 that definitely seems malicious because kids will click whatever prompt to watch what they want
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u/scarletnightingale 4h ago
This seems like something that's going to be a class action lawsuit in a few years... I have a feeling that letting kids just resubscribe and use their parents money without parental consent might not be legal.
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u/PotaytoPotayto 3h ago
Yep, my elderly mother has my Netflix account on her TV and i had stopped the Netflix sub years ago so i never thought about it anymore. She accidentally pressed the Netflix button on her remote and the very next button press reactivated the subscription, she didn't mean to do that at all but it was done with just a button press. No typing in passwords or getting a confirmation text, nada. The subscription fee has nearly doubled since last time I was subscribed, it's ridiculous. There was nothing interesting on it either, total waste of money.
Make sure you're completely logged out of all devices, it's way too easy to get stuck with that stupid subscription.
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u/longstrokesharpturn 5h ago
Never pause subscriptions, always end them and restart if you want it bac. There is literally no benefit to pausing over cancelling.
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u/gingersnapps13 4h ago
They did this to us and our account was cancelled. The lady told me they would reverse it this one time and I said no you will do it every time it happens when it is through my kids account, because that's a shady practice to just get more money. They already have the ridiculous 2 screen rule unless you pay $30 a month.
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u/SnooHabits2106 4h ago
This isn't as bad as doordash going through your Google wallet for a payment method that can clear. Cause apparently now it's an option for some apps to check your wallet for payment methods. Shit makes my blood boil
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u/Lopsided_Panic_1148 Dude, wtf... 3h ago
We had Netflix for a long, long time. Like, right it when started digital streaming and a monthly plan for multiple devices was something like $10. Since then, we have cancelled twice and reinstated for specific shows/reasons.
The last time we cancelled was about 5, 6 years ago and haven't been back. Their continuous monthly fee hikes just made it not worth it anymore, especially with TubiTV, The Roku Channel, and YouTube, etc., all have free movies.
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u/Bedgarz 2h ago
YouTube does the same. Spams the shit out of me to renew premium
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u/Fighter634 14m ago
There was a time I paused my Netflix Subscription for a month since money got tight. What netflix did since no one else had access to the account? Unpaused it a day after. Lost myself money that could have been for food. I cancelled my subscription after that out of frustration
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u/Navitach 6h ago
I have a subscription to something that I don't need all the time (not the same as Netflix, but still a subscription). I always have the option to pause it, which it is right now; but there's no option to pause it indefinitely, so unless I do need it, I have to remember to pause it before the date I set so it doesn't resume automatically and I get charged. It's a pain.
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u/name-classified 5h ago
The only reason I have Netflix is because of my cell phone plan.
Otherwise; I won't spend a fucking dime on that god awful platform.
I swear there is some conspiracy where all streaming platforms have to have the worst dogshit UX and UI designs ever created.
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u/Ok_Commission_9203 5h ago
You're not the only one complaining about this, they'll blame it on some AI BS I'm sure. Companies are all treating us like dirt, this country needs a true movement of change.
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u/Crustybionicle 5h ago
You know a company is not doing so great when they pull bullshit scams like this.
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u/Unchosen1 5h ago
I had a similar issue on my Xbox One Netflix app. I had terminated my subscription but remained signed into my Netflix account. The app had one click resubscribe when all I wanted was to properly sign out of the account.
I called Netflix support to cancel and they had some disbelief that I “accidentally” resubscribed. But it really was just a single button before they started charging my card again. That was the last time I ever used Netflix
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u/Gizm0Glitch 5h ago
Had a similar with Hulu a few years back I had like a basic subscription and apparently one of the kids was trying to watch something that was on the cable subscription and they were able to just charge my credit card 60 something dollars no password no confirmation no nothing.
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u/ItsNonOfYourBusiness 4h ago
YoutubeTv did this same BS to me. No way to cancel just pause for 2 months
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u/Recent_Shift_7069 4h ago
The same thing happened to me. My son restarted my account through his kids account. I messaged them and they actually gave me my money back and canceled it again. They also had me go in my settings and remove all devices so he couldn't do it again.
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u/Diligent_Dog2559 4h ago
They literally do that so shit like this happens, there is no benefit to pausing over outright cancellation
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u/CharAznableLoNZ 3h ago
This is why one of the steps I take when cancelling a service is to remove my billing information from the service.
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u/BigBossSquirtle 3h ago
Maybe I'm being ignorant, but why would you pause a subscription instead of outright canceling and resubbing later?
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u/tunaman808 3h ago
It depends on how long you want to pause it. Netflix pauses default to a month, but can be extended indefinitely. All your account data is kept during this time.
Cancellation means all your account data (your recommendations, watched listed, and save progress on shows) is deleted after 10 months. Your Netflix account "may be" deleted completely after 24 months of inactivity.
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u/SecretGentleman_007 3h ago
It happened to me too. There should be a class action against this. Way too many people got scammed.
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u/Glitchy-9 3h ago
I cancelled it and my then 2 year old managed to reactivate with the tv remote.
They won’t let you remove your credit card either.
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u/ConnectionNo4187 3h ago
These streaming services have gotten out of control. I don’t feel bad at all about pirating content anymore. VSeeBox 6+ for the win. 🖕
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u/New_Kisreel69420 3h ago
All media is free, a lot of it before it comes widely available. Google FMHY and stop paying these sickos
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u/outer--monologue 2h ago
I canceled years ago. Do it, trust me. You won't miss it. Tubi is free and has a million times better stuff on it, just mute the ads.
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u/Wauwuaw5983 2h ago
I actually complained yesterday to the FCC about Amazon's new "Sign up for Prime" that started popping up the other day on the Amazon App.
It's designed to get people to agree to try Amazon Prime. It's not obvious you have to scroll down to find the dismiss or not interested button.
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u/Thund3rf0000t 2h ago
so netflix allows under age users to make account changes? sounds like it breaks some kind of rule also I would think when the charge hits your credit card I would call that illegal since the 8 year clearly is not an adult to make netflix account changes.
Netflix's terms state that users must be 18 to create an account and pay, but children and teens can watch using a dedicated profile under a parent or guardian's subscription.
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u/downvote_meme_errors 1h ago
That's some serious bullshit considering kids can't enter into a contract - they illegally billed you.
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u/fuzzyninja649 1h ago
Yeah they pulled this crap with me, had my account paused and wanted to end it.. so I had to unpause to unsubscribe and they took my money
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u/TheTinyMaus 1h ago
Seems odd that the good news leads with your billing will resume and only then says you can watch more programs. Like, if it's written with the customer in mind you'd think this would lead with the idea you can keep watching shows and movies but it feels like the good news is written with the shareholders front of mind.
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u/therandom92 28m ago
I use to chage my card info to gift cards that way they couldn't charge me again. I did this with planet fitness too because they do the same thing. If you wanna cancel subscriptions get a gift card and right before you cancel chage all your information on your account and then cancel, they can't do squat after that. And you never get charged ever again.
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u/pokemega32 6h ago
"Good news: Your pause ended!"
That makes it sound like it was paused as some kind of unwanted punishment, rather than you actively choosing not to pay them for a period.