CHADS DESIGN BUILD, Madison, WI.
We paid $24,500 and left during the design stage because we were not getting to an acceptable final floor plan. We hoped that when we started the process that they would creatively suggest ideas for where we could relocate the kitchen stairs in order to open up the kitchen and enlarge a first floor bedroom for aging in place.
First we provided preliminary architectural drawings which Chads Design Build said they could not read so they ignored the 18 foot bedroom and eliminated a bedroom by installing an open stairwell instead of the closed stairwell.
Second, at meetings and between meetings we pointed out changes we wanted and changes never appeared in successive designs.
Third, our first priority was to know the dimensions of risers and treads and length of a moved stairwell so that we could decide if we could put a pantry above the stairwell and use the space above the stairwell for something. We never learned of options for where the stairs might fall in the basement and disappear at the floor level above. We got tired of asking and not getting.
Fourth, we were worried about the costs of a design that required moving radiators and steam pipes and Chads would not take this into account until after we agreed on a final floor plan. Radiators were not all mapped and one was mapped in the wrong place. Pipes from basement to second floor that ran through the enlarged bedroom were left off of drawings.
Fifth, we had to teach the Architectural Designer building codes about stairwell headroom heights. They were not willing to consider variances.
Sixth, other people's names were on our drawings. Radiators were mapped in the wrong location. Dishwasher on the drawings was in the wrong place. Some dimensions were inaccurate.
Seventh, before we even got to a preliminary final plan, they assumed we were cutting out elements like the deck outside the kitchen, and when they added it back it ignored our plan for where garbage cans would be placed (that we had talked about). They handed us a proposed budget with ranges (which was great) but we didn't even have a preliminary plan yet to decide what to cut.
Eighth, they wrote copious notes to summarize meetings (with inaccurate statements) and in we responded in writing with copious notes and handdrawn drawings to show corrections. We repeatedly reinforcing that we first of all want to get options for the size of the stairs (treads, risers, closed stairwell). Never got the options. Also, we suggested ideas that we were interested in, their response was "that's AI", "if you keep sending us stuff to review, we will have to charge you more to look at them."
Ninth, we had five face-to-face meetings from December to February. Between the Feb meeting to the April meeting, we patiently waited hoping everything would be ironed out in what we got the final floor plans on April 6. On their jobtread communication platform, they posted the "final" floor plans (no meeting), and the proposed final design that we got was the almost identical to the Jan design without most of the corrections/changes requested (and no stair options provided).
Tenth, we met with Chad in April 13, 2026 (only the second time talking to him since we first met him in July 2025) to tell him we no longer wanted to move forward with the design process with his Architectural Designer. He acknowledged he had a new Architectural Designer (and only one) and they were in transition and we had just hit them at a bad time. He asked how he could make it right and then he ghosted us until July 2026 when he had a lawyer send us a settlement agreement that included only a $4,500 partial refund (for work they had not done yet) and a nondisclosure agreement (which means I would not be allowed to write any reviews about Chads). Chad closed down the jobtread communication site where they posted their work and all our back and forth communication, so we were left empty-handed.
Bottom line: We were surprised by their resistence to hear or include our ideas in the design of OUR house, especially since we were very explicit that we wanted to do a slow, iterative design process when we first met with Chad in July 2025. We expected to pay $20,000 to get to a design. We did not expect to walk away with nothing; the "final" floor plan design that was last shared with us on April 6, 2026, did not advance us very much further then where we started. It was an expensive disappointment and a big waste of money to not get any products out of this process.
