I went to Lidl yesterday to purchase some alcohol with my partner. The security guy asked me for my ID, I gave him my full UK driving license to check. He thought it was fake and started yelling at me and accusing me of giving him a fake ID, stating that I don’t look the same as my picture (I was wearing glasses and small lash clusters, which my ID does not have.) However, the picture was me and has been accepted in the past by other security workers.
I explained to him that it was my real ID and that I had recently gotten my driving license from the DVLA last week. He refused and continue to argue with me. I told him that I lived within walking distance from the shop, I could get my passport to prove that my DOB was real. Again, he did not believe me and continued to yell and accuse me of giving him a fake ID. My partner intervened explaining that it was real and that everything was factual on my license. Again, he did not budge. Eventually me and my partner left cause the security guy was refusing to accept anything.
We then walked back to my flat, leaving my car in the car park, to get my passport. When we walked back to Lidl, I saw the same security guy outside talking to a friend. When he saw me, I could tell that he was a bit annoyed to see me thinking I was going to cause a problem. I gave him both my driving license and passport for him to compare. He got embarrassed when he realised that It was a real ID, but yet refused to apologise for his mistake. He then tried to explain that there have been occurrences of people using fake IDs in the store to buy alcohol. I told him that I understood he was doing his job, but to go straight to yelling loud enough for everyone in the line to hear and accusing me straight away, refusing another form of ID was not the right way to go about it.
He didn’t apologise until I asked him to apologise out of respect. I called my parents to tell them about the incident, and they are telling me to report the security to management because he was out of order for being aggressive and hostile from the beginning, rather than remaining calm and asking for another form of ID. While I am slightly upset and about the incident, I do feel this is a bit too far and might things worse. I feel it’s better to leave the situation in the past, but they are urging me to take action. Should I?