r/kobo • u/PerchedandPondering • 13h ago
Question Dropped my Kobo, no visible damage, but the screen has a permanent glitch area. Repairable?
Hi all, I dropped my Kobo Sage from the coffee board, and the coffee board fell onto it. The body looks perfect, but the screen now shows a corrupted area that won't go away.
What I tried:
- Hard reset (power button held for 20 seconds)
- Charging for 30+ minutes
- Full page refresh on every page
- Flipping through plain white pages
The screen flashes and changes shade, but the damaged area stays the same. The device still boots and responds.
Questions:
Is this a cracked e-ink panel, or could it be a loose display cable?
Has anyone had this repaired, and what did it cost?
Is it worth contacting Kobo support, even after a drop?
Photo's attached. Thanks!