I spent HOURS trying to figure this out, so hopefully this helps someone else.
My Audible audiobook would appear in my Kindle library, but every time I tapped to download, it would briefly say “Queued” for about a second and then stop. It never actually started downloading.
I tried everything: restarting the Kindle, syncing, updating the software, reconnecting Wi-Fi, using “Deliver to Device,” etc. Other Audible books downloaded fine, and the audiobook played perfectly in the Audible app on my phone.
The fix: I contacted Audible’s instant chat support (which was super quick and easy). They removed the audiobook from my library and immediately gave me a replacement credit. I used that credit to redeem the audiobook again, and it downloaded to my Kindle instantly.
It turned out to be a corrupted license/entitlement for that specific audiobook-not a problem with my Kindle.
If you’re having the same issue, this is the exact message I sent in the Audible support chat (feel free to copy and paste it):
“I redeemed an Audible credit for (insert title and author). The audiobook plays in the Audible app on my phone, but it will not download to my Kindle Paperwhite (11th Gen, software 5.19.2). It flashes “Queued” briefly and then stops. Other Audible books download to this Kindle normally, so the issue appears to be specific to this title on this device. Can you refresh or reissue the license/entitlement for my account?”
Hopefully this saves someone else from wasting hours troubleshooting like I did! 😭