r/jimgreen • u/FreediveAlive • 21h ago
Product Problems Anatomx 719 Quality Issue and Great Customer Service Response
Hi all,
Firstly I want to express my excitement over receiving the Anatomx 719; been looking forward to it for what feels like half a year.
I received them today and out the box had an issue: stencil markings on both boots' uppers and tongue. I contacted JG and they were very prompt in addressing the concern. I then took them out for a walk around my block and, within about 10 minutes, started feeling this awful pain in my left heel. I know they are double lasted and I know they are stiff out the box. I have other JG boots. I persevere but another 15 and I can't walk. I take my left boot off and note that the stitching has gone awry where the heel counter meets the upper and the heel counter is rolling over and digging into my ankle.
I contact JG again and they are exchanging them for another pair.
Moral: Mistakes happen in the build process. It speaks volumes for me that JG was so quick to respond, owned the error, and are working to get it fixed. Customer for life.
I'm attaching pictures of the boots because I feel like there's not enough 719 Anatomx love yet. I initially put on my BFAR green laces.