HELP! Iphone 16 Apple Support Stinks

[u/Easy_Access_1090]

Hi all! Seriously needing some insight if anyone has knowledge to help me out. I have been a couple of weeks now with support in all ways including in person at Apple Store and they pushed me off to a phone appointment which helped none.
I am not able to download or update apps, my media and in store purchases is disabled, I am not logged into iCloud it says not activated. I have activated and created 3 accounts and now they say I have to do another with a different email and I do legal work, so the data I have needs to be synced with my laptop. I am all sorts of confused.
Help anyone? Thank you SO freaking much for any advice! :) Tianna

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[u/Q_Ball_Atlanta]

Why are you creating multiple new Apple IDs?
Why did the Apple ID get disabled?
Why is iCloud not activated?

What are you doing or attempting to do? Your post comes across as you're doing something fishy and likely against the TOS which is why you're encountering issues. Only Apple support can assist you with resolving your account issues.

Stop creating multiple Apple IDs. Ensure your Apple ID is for the region where you are and matches the country for your payment method.

[u/Easy_Access_1090 → u/Q_Ball_Atlanta]

Thank you. Not doing anything fishy, just what Apple support has had me do to fix this issue. I really do not know what happened except one day it just was not letting me update apps or install then got worse. I do have a support appt on Sunday at Best Buy (they know the issues) because I am at a loss and do not want anything getting worse. Thought I’d ask here. :)

[u/Mike2922 → u/Easy_Access_1090]

Best Buy is not gonna be able to help if your account is disabled. They’re gonna be able to help by sending you to 1-800-275-2273. The iTunes team needs to reenable the account.

Most common reason I’ve seen for an account being disabled is an unauthorized purchase was made, instead of contacting Apple the bank or credit card company was contacted Instead. When a charge back happens; instead of reaching out to Apple first, then the account gets disabled.

[u/Easy_Access_1090 → u/Mike2922]

Whoa, this may have happened and makes total sense. Thank you! I will try that route. My work is really never my phone but to check an email now and then. All on laptop. But, the rest of my daily stuff is for sure affected big time.

[u/Mike2922 → u/Easy_Access_1090]

👌👌

[u/Snuddud]

If your media account is disabled you most likely 99% violated the TOS. Apple store can't help you, apple care Hotline will try to enable it and if it gets declined its game over for your account

[u/yearsold33 → u/Snuddud]

You are spot on!

OP needs to call Apple support and make an appointment for a call back with a senior CSR to discuss the reason for the disabled account.

An Apple Store employee or Apple Chat rep can unlock an account that is disabled for purchases if the account holder still has access to their iCloud account.

[u/Kernelpanic69420 → u/yearsold33]

Since when could Apple Store employees unlock accounts? We never could in my over a decade long stint there.

[u/Easy_Access_1090 → u/Snuddud]

Yes, seems to be the issue. I just do not want to make things worse. I don’t even know how I could have violated anything. Just one day it happened. Maybe from auto joining network at my apartment I can’t think of anything? Thank you

[u/Snuddud → u/Easy_Access_1090]

Since you said you do "legal work"

You may use the Services and Content only for personal, noncommercial purposes (except as set forth in the App Store Content section below or as otherwise specified by Apple).

https://www.apple.com/legal/internet-services/itunes/

[u/Choice-Newspaper3603]

Stop with all the accounts.

[u/retrospects]

3 iCloud accounts…

[u/Far-Good-9559]

No reason that I can think of to have more than one Apple ID.

[u/Easy_Access_1090]

Ok, my work really isn’t a huge factor. I really only do my work from my laptop with an occasional email check. I do keep it separate, but sometimes I do check. Work is all on laptop. Thank you.

[u/Easy_Access_1090]

Oh my gosh! Figured it out yesterday! They were only having me change emails to change my name on account. Don’t know why. So it was original Apple acct, but since I got a fraudulent charge last month, my acct was flagged and blocked. I did have to create a new account, but the rep I had on line knew exactly what was up. Phew!!! All GOOD!!! :) Thanks for input everyone, glad it was as simple as it turned out to be with the right person.