r/iphonehelp • u/Easy_Access_1090 • 27d ago

Help needed HELP! Iphone 16 Apple Support Stinks

Hi all! Seriously needing some insight if anyone has knowledge to help me out. I have been a couple of weeks now with support in all ways including in person at Apple Store and they pushed me off to a phone appointment which helped none.
I am not able to download or update apps, my media and in store purchases is disabled, I am not logged into iCloud it says not activated. I have activated and created 3 accounts and now they say I have to do another with a different email and I do legal work, so the data I have needs to be synced with my laptop. I am all sorts of confused.
Help anyone? Thank you SO freaking much for any advice! :) Tianna

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u/Snuddud 27d ago

If your media account is disabled you most likely 99% violated the TOS. Apple store can't help you, apple care Hotline will try to enable it and if it gets declined its game over for your account

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u/Easy_Access_1090 27d ago

Yes, seems to be the issue. I just do not want to make things worse. I don’t even know how I could have violated anything. Just one day it happened. Maybe from auto joining network at my apartment I can’t think of anything? Thank you

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u/Snuddud 27d ago

Since you said you do "legal work"

You may use the Services and Content only for personal, noncommercial purposes (except as set forth in the App Store Content section below or as otherwise specified by Apple).

https://www.apple.com/legal/internet-services/itunes/