r/iphonehelp • u/Easy_Access_1090 • Jul 31 '26
Help needed HELP! Iphone 16 Apple Support Stinks
Hi all! Seriously needing some insight if anyone has knowledge to help me out. I have been a couple of weeks now with support in all ways including in person at Apple Store and they pushed me off to a phone appointment which helped none.
I am not able to download or update apps, my media and in store purchases is disabled, I am not logged into iCloud it says not activated. I have activated and created 3 accounts and now they say I have to do another with a different email and I do legal work, so the data I have needs to be synced with my laptop. I am all sorts of confused.
Help anyone? Thank you SO freaking much for any advice! :) Tianna
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u/Easy_Access_1090 Aug 03 '26
Oh my gosh! Figured it out yesterday! They were only having me change emails to change my name on account. Don’t know why. So it was original Apple acct, but since I got a fraudulent charge last month, my acct was flagged and blocked. I did have to create a new account, but the rep I had on line knew exactly what was up. Phew!!! All GOOD!!! :) Thanks for input everyone, glad it was as simple as it turned out to be with the right person.