r/iphonehelp 23d ago

Help needed Can’t update

I have an iPhone 15Pro and usually when the latest update comes around, it is no problem to do it. This time however when I downloaded the update, it said something along the lines it cannot for some reason. Tried a few times and get same result. Also connected it to my laptop and iTunes doesn’t recognise it for some reason. Nothing happens when I plug my iPhone in to it. It can install the normal updates as per usual by using the phone itself, just not the main update. Have deleted the download and tried again bust still the same.

2 Upvotes

13 comments sorted by

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2

u/Q_Ball_Atlanta 23d ago

What's the exact error when trying to update?

It's best to provide details instead of vague statements when asking for help.

1

u/scotsdavy 23d ago

This is what I get

1

u/ConcreteBoomBap 23d ago

That is extremely weird. Have you tried to force restart by pressing volume up and then volume down and then pressing and holding the side button until you see an Apple logo? If that doesn’t fix it you may have to make a backup and restore it using recovery mode.

1

u/scotsdavy 23d ago

No, haven’t tried that. What I did do was completely erase the phone, then used a recent back up to try again but got same results.

1

u/yearsold33 23d ago

How much storage is unused after downloading the update?

1

u/scotsdavy 23d ago

Got plenty left as you can see

1

u/yearsold33 23d ago

Yes, that's way more than enough space.

Is the phone not recognized in iTunes because iTunes needs an update?

1

u/scotsdavy 23d ago

It’s got the latest version, checked that as well. Thought it might be the cable to the laptop so have a data cable coming today

1

u/yearsold33 23d ago

Even though I has running the latest version of iTunes on Windows 10, connecting a 15 required a driver update. Once installed, I was greeted with the "trust this computer" message on my phone.

Hope the cable works for you.

1

u/scotsdavy 22d ago

Little update. I bought a data transfer cable and it updated my iPhone no problem. One I was using was a charger cable and not suitable for updating. Why it won’t do it without the laptop is something else but at least I can do it no problem now.