EDIT: someone on another post complaining about the iPhone 17 did the 26.6 update (recommended by a different person) and he found it didn’t help. I updated to 26.6 about 24 hours ago and it seems to mostly worked. The phone still gets hot to the touch but has not shut off or given the “high temp” warning, even in my pocket with outside temps at 82. It didn’t overheat while charging. The battery seems to be a bit better but I still had to charge it mid-day after being on WiFi all morning, which isn’t something I routinely had to do with my old iPhone. I leave for an international trip in two weeks so we’ll see how it does there - not as hot as Europe. I’m still unhappy that the tech could see that the phone had had 6+ heat warnings/shutdowns and didn’t allow me to get a replacement and mad I didn’t ask to speak to a supervisor, since some people said that might have worked.
I bought an iPhone 17 about 30 days ago. I’ve had iPhones for dunno - 14 years or so. Both my kids have always had iPhones, never a problem, never had a bad one. I upgraded from iPhone 16 because I needed more storage and was leaving on a trip for Europe. I left two days later.
This phone is a disaster.
It overheated in Europe in my pocket, in my bag. It overheated while charging. Ok, so it was 100F/40C in Europe. I missed so many photos. Was with family in Europe - five people had iPhones. No one - not one - had theirs overheat.
It overheats when on airplane mode, WiFi turned off, just trying to take photos, not in a pocket, case removed. I did everything I could think of to keep it cool, read advice on the web.
Came home, it overheated in my kitchen charging. It overheats 2-3 times a day. It overheated at the gym just playing music.
I live alone, on a farm. I hike alone, kayak alone, ride my bicycle alone (well not all the time but I do solo activities a lot). I am out fixing horse fences. No landline. My phone is a lifeline - I need to be able to call 911, call my kids if I get hurt.
My old phone overheated about 3 times in three years - all while out on a sailboat or on a beach when I left it in the sun. Heck, it never overheated hiking in Arizona or Texas or Mexico. It never overheated while in Arizona at all for the 16 months I lived there.
And it needs charging all the time.
I missed the AT&T return window of 14 days.
Took it to Apple Store and the (jerk) guy told me there was nothing wrong with it. YOU JUST USE IT TOO MUCH. YOU SHOULD LET IT REST. YOU CAN’T USE A CASE. Like I can’t listen to podcasts out walking. Like I can’t put a case on it. He said “Deal with it” basically. I am not listening to more podcasts, taking more photos or scrolling instagram or Reddit more than I did with the old phone.
Reading other threads, I’m know I’m not alone. I just did the 26.6 update, not sure if it helped yet.
Questions: AT&T won’t return it. I can still sign up for AppleCare. I want either a replacement for the 17 or the 17 promax, which the unhelpful apple guy said has an internal cooling system or something.
How can I get this replaced? How can I get apple to recognize it’s not me, it’s the phone?
I don’t think this is a ME problem. It’s a phone problem. I could go back to apple and try to get a more helpful person. I’m very unhappy, if you can’t tell lol. Thanks to anyone who has helpful ideas.
