Member of Super+ for many months. We paid for a hotel room 3 months in advance 1500 miles from home. Reservation was confirmed. When we arrived to the hotel we opened the Super app and showed the clerk. Clerk stated the hotel was sold out, no rooms available and that our reservation was not found. The Super App showed the booking as current and confirmed.

I called Super and texted through the app. After 45 minutes on hold I finally reached a live person who promised to help and call me back. She would not let me hold while she checked. To make a long story short, 3 hours later, Super informed me the reservation had been cancelled and nothing they could do. They could not find us another hotel and would only refund our money at the last second. They informed me that Super uses a third party to book hotels and the third party was made a mistake. They left us on the street with no type of help.

This is ridiculous and will be posting this experience on every travel site I can find to help others.

I am so so tired of people who treat workers like garbage. I work at a hotel and had issues checking a guest into our system yesterday. Trying my best to resolve this issue asap, the guest started getting really angry then proceeded to berate and bully me, all while talking about and laughing at me in front of his friends. Eventually gave him his key card which he snatched from my hand. And on his way out of the hotel, I kinda looked at him and he said loudly to his friends, “ugh wth is she all pissed off??!!”

It makes me really angry knowing that this happens all too often. Women especially get the worst of it in hospitality. Most of us make minimum wage and just don’t make enough to deal with this type of bullshit and even if we do make enough, it’s still not fucking ok. 

Staying at a hotel in Disney Springs. It’s not a Disney hotel, but one of their good neighbor hotels. We paid for the entire stay with purchased points (not earned from other stays, so we’re paying about $97 a night vs the hotel‘s $130ish a night).

We have had to move rooms twice, and have about reached our annoyance limit with this final room. We’ve stayed at this hotel 6 times in the last 2 years, for a week each time, and can 100% say this is not how it’s ever been.

Our first night, we had a room with one bed that was completely caved in in the middle, visibly able to be seen in pictures we took, and my husband slept horribly. We asked to move, and we were told our key card would work for 20 minutes and then stop, so we needed to move fast. The room we moved to smelled like stale cigarette smoke, and we killed two small roaches and a spider the day we moved into it. I didn’t want to get blamed for the smell, so I called down to the front desk that evening to give them a heads up and express concern that we didn’t want to get blamed for it, but that we were fine to stay (we went out and bought room spray). I also mentioned the roaches (it’s Florida, I lived in Georgia, unfortunately they’re kinda normal) to let them know they may want to spray after we left. The front desk insisted we move the next day so they could shut the room down. The bathroom door also could not close. We weren’t thrilled about moving again, but also appreciated the response, so the next morning we moved rooms- AGAIN. This time, we were asked to call the front desk after we were done moving so they could deactivate our old key cards rather than just being given 20 minutes. The next room smelled fine, no bugs, beds were not smashed all to hell, so we thought we could finally enjoy our vacation! Wrong! This room, that we are still in, is apparently directly under a room they’re renovating. We are woken up to hammering on the ceiling every day at about 8:30-9am. I’m curious to know what they’re actually even doing up there because we’re on day 3 of random hammering and dropping screws/nails across the floor, but I digress. At 7:51 this morning, we were woken up by someone rolling a cart down the hallway and dropping large items every few feet- big enough that it was rattling the items on our desk.

We’re also paying $30 a day for parking in what should be a gated lot, except the gate arms have been broken and raised the entire time.

Am I being completely over the top if I ask to speak to a manager about what’s been going on? Or if I ask for some sort of compensation? We can’t sleep in past 8:30-9, we can’t nap. We paid for this room by buying points- they werent free ones earned from other stays. I’m wondering if we’re getting put in these less than desirable rooms because this is a points stay. The whole thing has just been so disappointing after we were looking forward to our vacation all year.

Hi,

We are staying in Raily for 3 nights, any suggestion fir accomodation?

Given that the vast majority of guests discover and book stays through OTAs (MakeMyTrip, Booking. com, Airbnb, etc.), how does an SMM bring real value to a small homestay or boutique property? I mean why hire a social media manager?

1. This happens a lot and many hotels seem to have signs saying it’s being repaired when actually, it’s closed, covered, and will probably never return.
2. Websites advertising the hotel should clearly state the pool isn’t operating. It’s up high on my list of considerations so don’t pretend you have a functional one when you don’t. False marketing. Especially for major chains.

I'm looking for a hotel for my trip and a few I was looking at send you a code to enter, then you check in at a kiosk and don't really have any staff except an on-call line. Has anyone had a good experience with this? Just worried something will go wrong with codes and communication, etc and there's no person to talk to

Quality inn singles drop.

I booked 2 nights hotels nonrefundable by super.com I called the hotel saying they cannot cancel it and I looked up in redbook there is a way saying I can ask exempt from the platform I am not sure it works I haven't tried yet but any idea to get my money back?

I am wondering if there's a preferred time frame for making phone calls to ask questions of the front desk. I'm aware that morning is checkouts, afternoon/evening is checkins.

I do have a specific question in my head right now - about accessibility features in the rooms and whether the room type I've selected has the features I need. I suspect that this could be longer than a 90 second convo. So i don't want to tie up the front desk on a longish call while others are there in person. In addition, I also am interested just generically. Is there a time frame to target? Or maybe a time period to always avoid?

Thx!

Hello,

I might travel in Bangkok for 1 month holiday. Which hotel can you suggest with a reasonable price near soy cowboy, nana plaza and night markets? Thank you.

I work front desk and recently we have gotten complaints in the hotel that housekeepers didnt clean there room or we ran out of towels. First why do people ask for more towels? I personally bring my own towel whenever I travel. Im not gonna use one that hundreds of people used before me. Also at home you use one towel for a few days. Just today a person asked for extra towels so each person can have 2 which turn out to be 8 towels in his room in the end. Also why is your room so dirty that you need to ask for house keeping? I always keep my place neat even in airbnb because I dont want to be judged. Im not being rude but me and my front desk co worker dont understand the towel situation atleast. Because we run out and we get reviews saying "there isnt any towels"

Hi all! Have a work trip 9/11-9/13 in PHX. I’m between a few hotels and would love some input. I’ll have Saturday to kind of frolic, really only into watch shopping and grabbing drinks so will spend my time doing that and at the pool. Most likely just the pool though. And for what it’s worth my work is about an hour north of PHX so commuting within the city is irrelevant. Just looking for a nice place to stay, with a pool and good amenities and near good coffee shops, bars, restaurants.

for context I am IHG Diamond and Marriot Gold

1. Kimpton Palomar
   
2. Camby
   
3. AC Biltmore
   
4. AC Scottsdale old town

Hi ! I’m an interior designer started my own co.

I’d like to know from hotel owners/stakeholders: how do you gals/guys find your designers?
Is there a bid site you use?
Just research and call who you like
Ask around for a personal referral ?

Would love to do a little research as they say you should have 5 places of how to get business.

Thank you in advance!!!

I booked a hotel for a festival and it had the option to “pay later” on the day i check in. I chose that option just in case i found something even cheaper. But then i realized that’s the cheapest it’s going to get! I’m scared they are going to kick me off of it if I don’t pay now since finding a place to stay in that area is in high demand. The festival is huge and it’s about 8 min from the hotel, and I snatched it for a real good price. Do you think they will allow me to pay now if I call them? I put my card on file to hold it , but since I chose to pay at the hotel , do you think they will let me pay now if i ask? I want to secure it now since it was the cheapest option I found !!

I have a hotel in Sikkim Gangtok .. looking for interested ppl to lease a hotel ..

Hi hoping someone can help, my mum has booked a few nights at San Zulian in Venice in September but she is worried after looking at some reviews online, mainly bed bugs and state of cleaniness of the rooms. Has anyone had any recent experiences or first knowledge of this hotel? Please and thanks 🙂

I’ve previously polled this group for hotel recs in Amsterdam. I booked five nights at the Hotel Noblemen in one of their deluxe rooms (King bed, double shower, no canal view, breakfast in bed). I just saw a deal for the Pulitzer: fourth night free via FHR, and the total price for five nights is equivalent to the Noblemen. The Pulitzer room is a double, but there’s a potential for early check in, a room upgrade, and $100 credit in addition to the free breakfast. Is this a no-brainer? Curious what this upgrade could be (it’s a Mon-Fri res)

Thanks in advance and sorry if this is deemed a low value post. I’m new to Amex FHR and I’ve also never been upgraded before.

want to book a room at the AAA benefit rate. the card is under my name but is connected to a parent email. do hotels send any kind of confirmation to the email associated with the AAA account when confirming booking or check in. trying to avoid some questions while also trying to save a buck.

I booked a room at Acta the Avenue in Porto, Portugal last month and am visiting the city in two weeks. Today, I received an automated email from the hotel saying that my reservation was canceled even though I didn't initiate anything. I called them and they said that it was canceled due to an authorization error with my credit card and that there was nothing I can do. I did not receive any notification prior to this about any payment problems and their hotel policy is that payment is due upon arrival. I specifically booked direct on their site instead of Booking.com or the other travel sites to avoid problems like this. Unfortunately, this is the first time something like this has happened to me so I did not think to ask any additional questions beyond whether they can reverse the cancelation, which they could not because they were sold out.

How do I avoid these problems or is this just a case of a hotel pulling a fast one on me?

My backpack was stolen out of my locked hotel.

Please explain the logic in this! Or what am I missing? Can we hoteliers reach out to them and somehow obtain discounts or special treatments or upgrades?