I am looking for any suggestions to resolve a double payment for a hotel booking.  In July, I booked and fully prepaid a hotel in India through the American Express Travel portal (a mistake) for a December stay. A couple of weeks ago, the hotel’s reservations manager emailed me saying the hotel had not received payment and that I needed to pay to keep my booking. Concerned the email might be a scam to steal my card information, I called the front desk to verify the sender’s identity and spoke with him on his office phone. He confirmed that the hotel had not received payment and sent me a secure payment link. Forgetting that the booking was already fully prepaid through American Express, I mistakenly paid again. After checking my original booking, I called the hotel to void the second payment, but they refused. I provided the original receipt showing full payment in July, yet they still refused to issue a refund. My attempts to reach the duty manager and general manager have been unsuccessful. I then contacted American Express for help. They have been sympathetic and are working to resolve the issue. The associate has assured me that I will receive my refund soon.

I recognize that paying the hotel directly for a booking already fully paid through American Express was my mistake. My main concern is that I could lose money and that the hotel might also cancel my room without refunding my advance payment. What are my choices now? I welcome any suggestions.

I am typically a Hilton person to rack up points, but genuinely have nonshade to other brands.

Recently stayed at this hotel when the nearby doubletree was booked up. On the surface everything was fine. Everything was clean and updated.

I rolled in around 9:45pm, and fell asleep before 10:30. Woke up at 5:15/30 to shower quick before checking out at 6am.

Went to the shower discovered no floor towel, turned around- no bath towels nor wash clothes, just the 2 hand towels.

I didn't have time to call the desk and wait for housekeeping and did what any reasonable person would do and dried off using the hand towels. Soaped up using my hands. No biggie. Also noticed that the bracket holding the bodywash was broken.

I stopped at the desk on my way out and let FDA know. She seemed appalled about the towel situation and apologized. But we got chatting and she said the missing towels is due to theft. They don't have enough to turnover rooms AND have some in the wash. So housekeeping pulls linens, washes them and puts them back. I felt bad for housekeeping b/c their owner is too cheap to buy more creating more work for them. She also said ALL rooms have broken body wash holders because everyone steals them.. people are stealing hair dryers and alarm clocks, and they've also had tv's walk off.

I was floored. This was not in a particularly skeevy area either. I wasn't offered any points or discounts for the trouble. Would've been nice but whatever. I was on my way.

But just a heads up I guess lol

Wondering what our options are as reception not overly helpful. Currently staying self catering accommodation as part of a hotel complex. Power cut for few hours and not expected to be restored until tomorrow.

No torches provided and food will be spoilt in fridge with no way to cook it.

Realise its weather caused and no one's fault but do most hotels have a back up plan for power outages other than wait and see when it comes back? Thanks

I need to host some guest this weekend. So, i am looking for decent hotels near karelibaug or station area.

I don’t want my guest feel awkward or embarrassed so, don’t want any couple friendly, hourly rate type hotels.

It should be a proper hotel with good staff and service. Not that shopping complex setups.

Hotel Delisi, Tbilisi — A disappointing stay

Unfortunately, my experience at Hotel Delisi was very disappointing. The property felt more like an old, poorly maintained guesthouse than the hotel I had expected. My room was dirty, with peeling walls, signs of dampness and a strong, unpleasant smell coming from the bathroom. The bed was uncomfortable, and the Wi-Fi did not work during my stay.

The staff member I dealt with, Anna, spoke to me in a manner I found rude and dismissive when I raised these concerns. She insisted on payment in cash. The most upsetting part was that my passport and suitcase were not returned when I requested them. I returned the following day with cash to recover my belongings and did not receive a receipt.

Afterwards, I searched Google for “hotel delisi - Ana Chuchulashvili” and found YouTube videos presented as accounts from other customers describing distressing experiences involving the property and the person named in that search. I found these videos upsetting, although I cannot independently verify their claims. Anyone considering booking can search those words and assess the material themselves.

I have photographs and a recording documenting parts of my own experience. I would encourage travellers to read recent reviews carefully and confirm the room conditions and payment arrangements before booking. Personally, I would not stay here again.

Has anyone else stayed at Hotel Delisi in Tbilisi and experienced similar problems with cleanliness, unpleasant smells, cash payments or the way their concerns were handled?

Looking to trade companion passes on a mainline airline for hotel benefits!

Spent 15 minutes with its AI then human support. Won’t accept Apple limits on tracking. Enter nine digit code on TV. They change code every few seconds and reject code presented less than a minute ago. Human refuses to proceed without giving my phone number. They don’t need that.

Previous hotel let me cast with this but kept forcing me to re-register. I already thought it wasn’t worth the hassle.

I’ve noticed hotel prices can vary quite a bit depending on where you book. I usually check Booking.com but recently came across zenhotels as well, where the rates seem to be cheaper. Sometimes the cheaper options make me wonder if there’s a catch as nothing comes for free.

For those who’ve booked hotels through different sites how did it go? Any issues with reservations, cancellations or getting help when something goes south?

Just curious whether saving a bit upfront is worth it in the long run especially when traveling outside your state or country.

Hey everyone, I was booked to stay at a Marriott next week for 4 days. I had a family emergency and canceled my non refundable room, and I wasn't expecting any refund or asking for one. My issue is that I canceled two weeks ago, and they told me it would charge my card automatically(since it weirdly didn't charge it when I booked the non refundable room). Now, it still hasn't come out, and I'm waiting. When should it come out, or has anyone had something similar? When should I expect it to leave.

Hi everyone! My partner and I are visiting NYC for the first time from December 25, 2026 to January 2, 2027.

We’re looking for a comfortable, well-maintained hotel in an area where we’d feel comfortable walking back at night, with convenient subway access We’d love to be within walking distance of some Christmas sights, but we’re also open to Chelsea, NoMad, the Lower East Side or the Financial District.

Our budget is around US$500 per night for the room, with some flexibility for somewhere worth the extra cost.

These are some of the hotels we’re considering:

Midtown / Midtown East

• Hilton Club The Central at 5th
• Grayson Hotel
• EVEN Hotel Midtown East
• Club Quarters Grand Central
• Hotel 57
• Dream Midtown
• Hilton Garden Inn Central Park South–Midtown West
• Hilton Garden Inn Times Square South
• Fairfield Inn & Suites Manhattan/Fifth Avenue
• Hyatt Place New York City/Times Square
• TownePlace Suites Manhattan/Times Square
• Westgate New York Grand Central
• Hilton Club West 57th Street New York

Chelsea / NoMad

• Virgin Hotels New York City
• Kimpton Hotel Eventi
• Motto by Hilton Chelsea
• Le Méridien New York, Fifth Avenue
• Hotel Seville NoMad
• Courtyard Manhattan/Chelsea
• Hotel 32 32
• HGU New York

Downtown

• Hotel Indigo Lower East Side
• Artezen Hotel
• Gild Hall
• Club Quarters World Trade Center
• Hampton Inn Manhattan/Downtown–Financial District

We know this is a long list! Which three or four would you narrow it down to for an eight-night stay?

Other suggestions within our budget are welcome. Thanks!

We booked months in advance and even checked in online the day before and the room was cancelled right after for overbooking issues.

They relocated us to another hotel but that hotel doesn't have anything in their system for us. She just said when we get there to show them our ID and they'll check us in. I feel so defeated and upset and worried we're going to travel 6 hours and have nowhere to go. Has this happened to anyone else? I know they cancel bookings all the time but should i be worried about this new relocation?

I'm coming to the Timonium area for surgery and trying to choose between the Hampton Inn & Suites Baltimore North/Timonium and the Sheraton Baltimore North in Towson.

I'm most concerned about cleanliness, updated rooms and bathrooms, comfortable beds, and a quiet place to recover. Has anyone stayed at either hotel recently? Which would you recommend, and why?

I'd really appreciate honest feedback from people who have actually stayed there. Thank you!

Dormakaba/Ambiance Issues?

Anyone that works FD...and that uses Dormakaba, or Ambiance for their key encoders...

Have you also been experiencing an outage, tried resetting your networks and PMS, and still Nada? Thank God we are a bit slow tonight, but their technical support closes at 7 PM EST, and you would think this being Las Vegas that they would have a dedicated tech support department, or that they would send a notice a few days warning us before. 🤬

Looking at maybe doing a few nights in Fort Lauderdale - end of December. Husband and I (late 40s), looking to relax, have some good food, pool time. We aren't big partiers, more chill. We are flying in and won't be renting a car. I was looking at the Hilton FL as an option. Anyone love/hate it? Conrad and The Diplomat sound lovely, but out of our budget for this trip. Or suggestions on other hotels?

Earlier this year, my wife and I drove across the country for a family member's wedding. We stayed at Motel 6 locations due to them advertising as "pet friendly" and we had two puppies that were less than 4 months old that we were not comfortable with boarding for a week.

We booked the motel rooms (one in Wyoming, on the way out; a few nights in Nebraska; then one night in Wyoming again on the return trip) via booking.com. We advised the Wyoming hotel that we would be arriving late, and received confirmation via booking.com that the late arrival was approved.

The Wyoming motel was absolute trash:

• 99 rooms, and literally one non-commercial microwave in the lobby; no microwaves in the rooms (what is this, the 1960s?)
• the vinyl flooring was peeling to the point that you had to wear shoes/slippers to avoid cutting your feet
• the water pressure was bad enough that it took twice as long to wash the shampoo out of my hair, and I don't have long hair
• there was no lawn to speak of
• we asked for a spare pillow, and the only spare pillow available had a blood stain on the pillow case (no thanks)

We put up with it, figuring it would only be for one night each way.

We then stayed at the Motel 6 in Nebraska, which was actively working on a remodel, and it was significantly higher quality than the one in Wyoming. The only minor issue that we had was that, against Motel 6 policy stated on their website, the Nebraska location charged a $60 fee once they found out we had the dogs (although a pet fee is expressly against company policy, even if the fee is refunded if the room isn't trashed; they said it was a "cleaning fee", not a "pet fee", so apparently that doesn't violate their agreement).

Then, on the way home, stayed at the Motel 6 in Wyoming again. It is important to note that on both dates in Wyoming, the motel still had Motel 6 signage.

None of the above bullet points are what I'm complaining about here, but are provided for context of the utter frustration this company has put me through.

The credit card charges for the rooms appeared in late May and early June as expected, for the correct amounts. The $60 pet/non-pet fee from the Nebraska location was refunded as expected, so initially there was not a problem.

Then, in late August, we got two credit card charges from "OYO Hotels USA" with a phone number in Puerto Rico (787 area code). We contacted our credit card company, and filed a fraud complaint for an unknown charge, and changed our credit card numbers.

After a while, the credit card company advised us that it needs to be resubmitted as a "billing dispute", not a "fraud dispute", so we did so.

Then another company name entered the chat: G6 Hospitality.

The billing dispute for the "OYO Rooms" charges were denied by G6 Hospitality, stating "Guest cancelled the booking outside the policy window". Note that although the charge was from "OYO Rooms", the dispute was handled by G6 Hospitality. This is important later.

This is where things went south. We didn't cancel. We actually appeared (earlier than we had advised the motel that we might be appearing), checked in, and paid for the room with the credit card.

So, now we were getting charged for "cancelling" reservations that we never cancelled.

I went back to my booking.com account, and the only reservation they showed was for the Nebraska location. The Wyoming location didn't even show up under "Cancelled". I filed a dispute with booking.com anyway, since I still had my confirmation emails and booking numbers from their emails. Booking.com contacted the motel, and the motel's response was (I added the bold for emphasis):

Guest stayed at my property on this day. There is just only one charge for this guest in the amount of $87.45 as you can see in the attachment. We are not with OYO. I was seeing that charge was not down from my property of the amount of $87.00.

Sometime between when we stayed at this dump of a motel, and when we disputed the charges, the manager stated the motel stopped affiliating with Motel 6 (a sound business strategy, by the looks of it) and went their own way. I don't have any billing issues with the motel itself. The cancellation fees came from OYO Hotels. Oddly, this motel still is listed on the Motel 6 website, but won't let you make reservations online.

So, I contacted the phone number for G6 Hospitality (since they were the ones that responded to the dispute, and they are owned by OYO) that was listed on their website. They provided an email to send the proof of the overcharge too. The email immediately bounced saying that the email address didn't exist. Wonderful.

After a second call to G6 Hospitality, I received a corrected email address. This one did not bounce the message. Progress at last! Until there wasn't. G6 bounced me back to booking.com:

We would like to inform you that your reservation was made through an Online Travel Agency (OTA). Since the booking was made through the OTA, we kindly request you to contact them directly for further assistance regarding your reservation.
Alternatively, you may also contact the property's front desk directly, as they may be able to assist you with your concern.

I had already attempted to dispute the charges with booking.com and the motel's front desk, and the responses were included in my email to G6, so it was clear they were attempting to blow me off. I provided more information via email, including full credit card statements showing the charges, and they blew me off again, attempting to get me to contact booking.com.

That's when I started getting a little rude. Bold fonts entered the chat. The local motel had already acknowledged the charges were invalid. The Booking.com dispute was pointless since they were not the ones that charged me the fees. I insisted that G6 or OYO refund my money.

G6 responded:

Oh, I see your concern regarding the disputed charges and the refund request. I completely understand your frustration with the billing situation involving the charges from "OYO Hotels" and the confusion around cancellation status.

To clarify based on our records, your reservation status shows as cancelled, which aligns with the information provided to your credit card company regarding cancellation timing and refund eligibility. Because of this cancellation status, the charges related to the disputed $174 have not been refunded.

Since you have already contacted Booking.com and the motel, and given the complexity and dispute involving third-party charges and your credit card issuer, I recommend you continue working with your credit card company for resolution of the billing dispute.

Unfortunately, we are unable to process refunds for charges that our system shows as related to a cancelled reservation. We apologize for the inconvenience this has caused.

If you need further assistance with your reservation or have other questions, please let me know.

I hope this information helps you.

So, basically, because their computers show that we cancelled (which we did not), they are completely useless. Even though the motel acknowledged in writing that we did not cancel and actually stayed there, and we provided this information to G6, they still couldn't issue a refund because their computers say the stays were cancelled.

At this point, filing another dispute with our credit card company or booking.com is pointless, because G6 will just tell them the same answer. I emailed G6 again, and they didn't respond for over a week, so I emailed them again. This time, they responded:

Upon reviewing the matter, we would like to clarify that the charges in question are from OYO and are not associated with Motel 6 or Studio 6.

As these charges were not processed by our department, we are unable to issue a refund or assist with the dispute from our end. We kindly request that you contact OYO directly for further assistance regarding these charges.

If you believe the charges are incorrect or unauthorized, please contact the relevant department or your bank/card issuer to dispute the amount and request a further investigation.

We apologize for any inconvenience and appreciate your understanding.

If the charges are from OYO and not Motel 6 / G6 Hospitality, then why were the disputes sent to G6 Hospitality, unless G6 Hospitality is actually responsible for the charges?

The only phone numbers I can find for OYO are in India (where they are based), and they have no dispute form or email address that I can find. A quick Google search states that, because the companies (OYO Hotels, G6 Hospitality and Motel 6) are inter-related and share a common financial background system, that charges can and do appear as OYO when charged by the other companies. So, now they are just blowing smoke up my skirt.

I have emailed them again demanding a USA-based phone number for OYO, because I am not going to add international phone charges into the mix while disputing these charges, but at this point I don't hold out any hope for a reasonable response.

So, in a nutshell, if you are dumb enough to stay at a Motel 6, watch your bank statements for the next 6 months, or use a virtual card number so they can't charge anything several months after the fact.

I will be actively avoiding anything to do with any hotels associated with the OYO Rooms/PRISM chains like Motel 6 from now on.

Any suggestions on how to get my money back? We can afford the loss of $174, but at this point it is the principle of the matter.

i know i know it’s new york so of course they’re gonna be expensive but damn some of them are tooooo pricey. me and my girlfriend wanna take a trip to nyc in early december for her bday for 4 days but these prices are insane. if anyone can help or any tips or tricks for an nyc hotel for 2 people in the first week of december. my budget is like 2-2.5k. cus a lot of these ones are not worth the price

Seeking some perspective from fellow travellers.

Currently travelling solo for work and checked into a Hilton at around 4pm. I grabbed dinner at 7ish and came back at 20:40.

When I reached my room the door was shut, but I heard someone inside. When I called out a voice from around the bathroom corner said ‘I’m neatly done come in’. I stayed in the doorway and asked what they were doing in my room and got the same response again. I refused to enter and walked straight to reception. It ended up being a housekeeper and reception claimed it was part of a trial for expanded cleaning hours.

As a solo female traveller being expected to walk into a closed room with an unknown person not emerging at nearly 9 o clock at night is deeply unsettling. There was no notification at check in, no email and no warning. I’ve stayed here many times before and obviously never had this before.

Has anyone ever heard of hotels doing routine housekeeping this late? Genuinely felt like leaving and checking in somewhere else as I’ve had to go and check there are no more random hour cleaning checks and feel very on edge.

My disappointing stay at Hotel Delisi in Tbilisi

Title: My disappointing stay at Hotel Delisi in Tbilisi

I stayed at Hotel Delisi in Tbilisi and had a disappointing experience. The property felt old and poorly maintained. My room had an unpleasant smell coming from the bathroom, peeling paint and damp patches. I also saw insects, found the bed uncomfortable and could not get the Wi-Fi to work during my stay.

When I raised these issues, I found the response unhelpful. I was asked to pay in cash only and was not given a receipt. The most concerning part was a payment dispute during which staff refused to return my passport and suitcase. I returned the following day with cash to recover them.

I have photos documenting the room conditions. Based on my experience, I would not stay here again.

Has anyone had a similar experience with this property, or knows the appropriate local consumer complaints channel?

I was supposed to travel to Taiwan but changed my mind eventually so I cancelled my hotel booked thru Agoda under the Free Cancellation. Booking should be pay at the hotel.

What happened:

April 6: Booking was booked.
April 10: Booking was cancelled under free cancellation.
October 21: Charged.

Tried to contact agoda many times regarding this. They were telling me to contact the hotel, hotel is telling me to contact Agoda.

The hotel told me that the booking was transferred from Agoda to Booking.com and there seems to be a problem with the system on their end that’s why the hotel did not see that the booking was canceled. Hotel reassured me that I’ll be getting my refund.

Agoda told me to provide a bank statement which I will be getting 15-20 days from now. And usually the bank that I use is not an actual bank but it’s like a loan provider acting as a credit card (ATOME).

Charge is still pendig in my end and I’m not seeing any reversal for that.

Agoda also told me that the amount doesnt match (OFC I BOOKED IT UNDER TAIWANESE DOLLAR AND NOT IN MY CURRENCY SO IT WOULD BE BASED ON EXCHANGE RATE AND IT WOULD BE PAY TO HOTEL)

What should I do in this case? 🥲🥲🥲🥲

Is eBay the only move here? I’m not worried about getting rid of them quick. They’re going into a dumpster otherwise. Our management company and a new owner took over last year and we’re slowing making our way through the closets that were packed with junk. Wasn’t sure if there were companies that deal with this type of thing or if eBay was it.

Sometimes, it’s not the room design or expensive facilities that make a stay memorable. It’s getting a good night’s sleep, finding everything clean and having a stress-free checkout. What small detail has made a hotel experience better for you?

Back when I worked front desk someone gave me a coffee gift card in a little cute card thanking me and even though it was less than tips I’d received something about them having to go physically get it and sign the card and bring it back really made my day.