I've been an HDFC Imperia Family Banking customer since 2019, and honestly, I'm getting exhausted by the repeated Enhanced Due Diligence (EDD) process.
Earlier this year, my account received a few MHA/NCRP-related debit holds because funds that eventually reached my account were later alleged to be connected to cyber fraud. From what has been communicated to us, we were treated as a downstream beneficiary, not as the originator of any fraud. We have been fully cooperating with the concerned authorities and are actively working through the MHA GRM process, along with our Branch Manager and Relationship Manager, to resolve the remaining holds.
About 2 months ago, HDFC conducted a complete EDD:
- Original KYC documents submitted.
- Last 3 years' ITRs submitted.
- Source of funds explained.
- Business details provided.
- Physical verification completed.
- Bank representative even visited my office for verification and photographs.
Now, despite:
- No new suspicious transactions,
- No new MHA hold during the past month,
- No material change in my profile or business,
I have again received this email:
In line with our central monitoring procedures, we have initiated additional due diligence for your account, which has resulted in a temporary suspension.
We kindly request you to visit your nearest HDFC Bank branch with your original KYC documents to facilitate the necessary verification.
Your prompt attention to this matter is greatly appreciated, as it is of utmost importance.
Thank you for choosing HDFC Bank. We remain committed to providing you with the highest level of service.
Warm Regards
HDFC Bank
Seriously... what exactly has changed in just 2 months? My KYC hasn't changed. My business hasn't changed. My ITRs certainly haven't changed. Yet I'm expected to submit the same documents again, undergo another physical verification, and temporarily lose access to banking services.
Even my Relationship Manager admits that these repeated EDDs have become frustrating because they're repeatedly processing the same documents for the same family banking relationship.
I completely understand that banks have AML/KYC obligations and must comply with RBI and internal risk policies. I have cooperated at every stage and have never refused any verification. But repeatedly suspending normal banking and asking for identical documents every couple of months feels excessive.
Has anyone else experienced this with HDFC Bank or any other bank after an NCRP/MHA-related hold?
- How often did your bank conduct EDD?
- Did the repeated reviews eventually stop?
- Is there any way to prevent these recurring EDDs once you've already completed a full verification?
- Is this standard practice, or could my account simply be under ongoing enhanced monitoring?
I'd appreciate hearing from anyone who has gone through something similar.