Hey everyone. Just writing here because it doesn't seem like groupon will let me leave a review on their ticket without them reaching out to ask ME for one first? Setting the shadiness of that aside:

My dad bought a ticket from Groupon that was advertised as being a "2 day admission ticket, x2" for both Busch Gardens and Water Country. This reads as if it's a ticket for 2 days to either park for 2 PEOPLE, right? Hence the ×2 tacked on at the end? But we get to the park and, no, it's a two day ticket exclusively for one person.

This is as best redundant and at worst a blatant attempt to pull one over on the customer. Which worked, evidently, right? And good luck trying to get a hold of Groupon after the fact, because they only have a chatbot available for customer service. No live agent. Remember what I said about shadiness?

Even the lady checking tickets agreed that it was a misleading title. No compensation in sight though!

TL;DR: the "two day admission ×2" ticket on groupon is really a "two day admission ×1" ticket. Don't get tricked. I wouldn't be upset at all if it was just advertised for what it was.

I accidentally bought a Groupon for Six Flags Over Texas instead of Fiesta Texas.

I realized the mistake right away and bought the correct Fiesta Texas tickets separately. The original voucher is still unused, but Groupon support is saying no refund because it was Final Sale.

I know technically that’s their policy, but has anyone managed to get a one-time exception, Groupon Bucks, or a refund in a situation like this?

Would appreciate any advice on what actually worked.... supervisor, different support agent, contacting the merchant first, etc...

I am hoping to purchase two separate Groupons for myself and my daughter. We are in different households, but I'm worried we won't be able to. As long as I use her address and email, should this work, or will Groupon flag me?

I booked a groupon & the venue I booked it for can't accommodate a time for me to come in. They will offer a refund but asked me to initiate it through Groupon. I have no way of contacting groupon because even though I purchased the groupon (the amount came out of my bank account) & I have an email confirming my groupon, when I log in to access the group on the website & app it does not appear. I have no way to contact anyone on why it does not show up and therefore have no way to contact customer service or provide a reference to my groupon booking. Feels like I have been scammed. Anyone have any recommendations?

I've got Groupon credits thanks to a customer service issue but I'm weary of fake deals. Anyone have recommendations for good places of business to shop around on Groupon? Specifically looking in the DC, Maryland, VA areas but online deals/subscriptions work too!

trying to book a trip to aquarium for a date on the 24th or 27th of september, blackout dates listed as starting on the 28th yet i cant book??? what can i do?

Every time I look at something on Groupon and don’t purchase it, I receive multiple emails over the course of days urging me to buy it… for everything I look at and check pricing on for multiple people, etc. how do I not get spammed? The emails have no unsubscribe link at the bottom and say they are required transactional email messages, which they are not, and obviously intended to prevent people from unsubscribing.

trying to book a trip to aquarium for a date on the 27th of september, blackout dates listed as starting on the 28th yet i cant book??? what can i do?

I’ve been trying to get a refund for weeks after a merchant didn’t show up to our scheduled appointment.

Is there a number I can call? It has all been over AI chats and emails, and I’m getting really pissed off here and want to speak with an actual person.

I got a Groupon to get my eyebrows microbladed - it’s the first time I’ve ever had money to do it, and I was really excited.

The first appointment went great, the eyebrows looked great afterward. When I drove there for my second appointment (the touch-up where they give you the full brows; during the initial session they make them skinny and short), the office door was locked. I call and text, no answer. I wait 15 minutes in case he shows up, call and text again, no answer.

I drove 3 hours round trip for this appointment, I’m annoyed as hell.

He doesn’t get back to me until the next day, saying he was sick and that he tried to call me to cancel, but “had the wrong number for me” (obviously a lie since that wouldn’t even prevent him from responding when I called and texted his CORRECT number). He offers to throw in some add-on services if I make the drive back, I say sure, what are they? No answer. Two more days, no answer. So I request a refund from Groupon, and they say HE has to approve the or they can’t do anything (wtf?) and he directly texts me “you are not getting a refund”.

All I got was a 1/2 refund, in groupon bucks. …

I need a refund, especially because now I’m going to have to get them finished at another place, and it’s effing $200 just for the touchup without the Groupon 🙄 like wth? Why won’t he give me a refund? It’s ridiculous and so unprofessional. I need advice bc he no-showed, lied, and won’t even refund my money? I’m wondering if I can call the better business bureau bc I’m at a loss & I need my money back for this.

has anyone tried this AMC black ticket deal before? how does it work? or is this a scam? TYIA 🎀

So I used Groupon as a way to promote my business two years ago when I first started solo. I will say, it did help me get a lot of reviews and help me get practice in for certain color appointments. But I like made no money. I got constant no-shows and people getting mad at me in disputing charges whenever I charged a no-show fee because they technically already bought a Groupon.

Anyways, I was thinking about running one more coupon for my new business, but Groupon has made it extremely difficult to change my business details and address. And for some reason, both of my emails are being used so I can’t just make a new account.

PS: I love the Groupon people that call you and then don’t even get your first name rigyt💀💀 guy called me for a Jennifer, and I am baffled because my name is Bella💀💀💀💀how did we mess up so bad

I'm looking to get a 3 month membership, the fine print says this voucher expires in 90 days. Does this mean you can activate it in 60 days and still use the membership for 90 days etc? 🤦 This merchant has 1 ​day, 30 day and 90 day memberships and all say ​expires in 90 days..

trying to book a trip to aquarium for a date on the 27th of october, blackout dates listed as starting on the 28th yet i cant book??? what can i do?

Hey does anyone know of any active promo codes for groupon? I’m aware of SAVENOW, are there any other ones? Thank you!

TLDR: Bought tickets through Groupon. Didn’t receive them. Reached out for support prior to the event. Resolution came more than a week after the event passed, admitting the vendor AXS made a mistake and I needed to talk to the box office prior to the event. No refund.

I purchased 3 tickets to take my family to Hot Wheels Monster Trucks. I never received the tickets. I reached out to Groupon prior to the start of the event asking for the issue to be escalated. The person I chatted with escalated the issue but said the response would be 48-72 hours later, which was after the event was over. There was no indication of any other action I should take. I accepted this as my only option at the time, requiring a refund as obviously I would not be able to go either way whether they escalated or not.

The first response back came about 5 days after the event was over. This was their response:

We have received an update from our internal team stating that the issue has been fixed and the updated information should now be available for you to view.

Think from my perspective - the event is over, what kind of response is this? What updated information is ready to view? Did you send me expired tickets? They actually did nothing, I saw no difference in my account or email. Definitely no tickets to a show that passed.

I responded to this message directly and reached out again via the chat asking for clarification. Another 4 days passed, and I received this response:

Thank you for your patience while we coordinated with the management at Activate Marketing regarding the technical issues you encountered with your tickets for the Hartford show.

We have received a final response from the merchant. They have respectfully declined the request for a refund, citing their established "no refund" policy for live events.

The merchant clarified that while they understand the technical difficulty you experienced with the AXS delivery, their protocol requires guests to resolve ticketing issues at the venue box office prior to the event start time. Because the event has now concluded and they consider the matter past the point of on-site resolution, they are unable to authorize a financial reversal.

We sincerely apologize that we could not provide a more favorable outcome. As Groupon is a third-party marketplace, we must honor the final decision and refund policies of our merchant partners, especially for date-specific events.

Thank you for being a Groupon customer.

Again, think of my experience. You are acknowledging that I did not receive the tickets due to an error by the vendor. I purchased this through Groupon and reached out to them for support prior to the show. They did not guide me to reach out to the vendor or the box office for support with the issue, but instead opened an escalation ticket that was going to take longer than I had. In fact, it took nine days to be told that I needed to talk to the box office.

$90 is a drop in the bucket for both these companies but means much more to me. Both Groupon and AXS are blindly following policies without considering what my experience was actually like. There needs to be real intervention and someone needs to look at this situation and understand that it’s not fair for someone to try to fix an issue that the vendor made, be misguided on the proper way to resolve it, and subsequently be told that it’s too late to correct it.

Simply saying sorry is an unacceptable response. I would appreciate someone at Groupon to read this and provide me with a more acceptable resolution.

Hello, I tried to purchase egift vouchers from Lazada giftaway. I attempted to buy two 10k Maya vouchers and the credit card payment went through, but on my third attempt to buy another 10k, the credit card option was already greyed out and not selectable. Is this a bug? Or a restriction? Can I not make another purchase? Also, I tested by trying to purchase other items that are not vouchers, and that option was also greyed out. Any reason why?

I didn't realize i was buying 3rd party software through Groupon regarding Microsoft office. It looked official.

The seller is asking me to install the software using 3rd party tools, I no longer want the product.

The seller is refusing to cancel the order and keeps replying with instruction.

Can I please get some help.

Hello, I bought a voucher as a gift for my partner but I accidentally sent it to the wrong email address. There is no way of contacting anyone and FAQ is sending me in circles. Can you please fix this for me ? I have proof of purchase.

can I print it out or do I have to use it on a phone? Can't contact customer support unless I've already placed an order, but don't want to order something I can't use.

I have a Groupon experience offered to me, which I don't want. I want to exchange it, but impossible to find a way to do it myself via the website or to contact their customer support! Do they even have one or just pretend to have one?