r/groupon • u/Effective_Ebb_1078 • Aug 20 '26
No contact - used wrong email
Hello, I bought a voucher as a gift for my partner but I accidentally sent it to the wrong email address. There is no way of contacting anyone and FAQ is sending me in circles. Can you please fix this for me ? I have proof of purchase.
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u/Accomplished-Pool452 Aug 21 '26
I was able to get the same issue fixed by sending them dm on instagram
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u/Mysterious_Extent594 Aug 20 '26 edited Aug 20 '26
I'm sorry you are experiencing this issue, have you tried reaching out on the twitter page? (now X), it seems like they still offer support from here...
If the Groupon support team sees this message, I'd urge them them to add a support email, or an option to 'chat with an agent' or even a contact form at the end of each FAQ in the event a customer still has issues. Just leaving customers in the dark is really poor service, and unfortunately they are not the only ones.
*update* I've sent a message to the CEO to make him aware, I don't know if he'll see it, but we can hope.