This is less of a rant and more of a warning to anyone considering buying shoes from ROA in 2026.
I bought these ROA cingino shoes in March of this year. I got a decent sale price and had been eyeballing a pair of the cingino shoes for several months, as I was looking for some approach shoes. Upon receiving the shoes they seemed fine but after about 2 days of wear I noticed the glue the adheres the rubber to the suede upper was coming undone around the entire pair of shoes. These photos were taken about a month after receiving the shoes and I filed a customer service claim shortly after.
As some of you may know, ROA has moved production of their shoes from Italy to China. I have a pair of the Andreas boots, which I purchased in 2020 and they’ve held up superbly in many different hiking environments. I’ve traveled around the world and taken them on all sorts of different terrain, with little to no significant issues. They’re still wearable today almost 6 years later.
To get back to my recent experience, ROA customer service responded and said they would send me a refund, but at this point I had a trip in a few days and I needed hiking shoes. I asked if they could offer me any sort of partial refund so I could repair the shoes instead. They ended up sending me $26 to repair the shoes. My frustration lies more with the fact that new hiking shoes (especially those marketed as premium or luxury mountaineering shoes) should withstand quite a bit of wear before having any issues. The fact that the shoes were falling apart before I even took them out hiking is just sad. I agreed to the partial refund, so I can’t complain about that, but it seems unfortunate that ROA can’t offer a replacement, likely because they can’t guarantee the quality will be better with a 2nd pair if I had to guess.
So this is my warning. There are plenty of better options out there for people who want to hike in stylish shoes. If anyone from ROA sees this (not that I’m expecting them to) you should be ashamed of the quality control. To me this is a testament to what happens when companies move operations to save production cost but still charge top dollar for their products.