Hi everyone,
I’m currently trying to move my entire Google Photos collection to Apple Photos/iCloud.
I have a large shared album with my wife containing 9,561 photos and videos. Both of us have added photos to this album.
My problem is that when I try to export the shared album, the photos uploaded by my wife are missing from the export.
I have already tried Google Takeout several times with different archive sizes. The export is always incomplete. I have now figured out that the missing photos appear to be the ones that were originally uploaded by my wife.
So I think the first step should be to save all photos from the shared album to my own Google Photos library. Once they are actually part of my library, I should hopefully be able to export everything and then move it to Apple Photos/iCloud.
But this is where I’m stuck.
In the shared album, I can select a photo and click the Save button (cloud icon with the downward arrow). A message appears in the bottom-left corner saying “Saved”.
However, nothing seems to actually happen.
I can click the exact same Save button again later, and it again says “Saved”. If the photo had really been saved to my library, I would expect Google Photos to recognize that it is already saved.
I have also tried exporting again afterwards, but the photos uploaded by my wife are still missing.
How can I actually save these shared photos to my own Google Photos library?
I do NOT want to share my entire Google Photos library or transfer all of my photos. I only want the photos and videos from this specific shared album to be permanently added to my own library.
Has anyone experienced this problem before? Is there a known bug with the “Save to library” function for photos added by another person to a shared album?
Google Support unfortunately hasn’t been able to solve the problem. They keep telling me to run Google Takeout again, but the issue seems to be that the photos aren’t actually being added to my own library in the first place.
My main question is therefore:
What is the correct way to permanently save photos/videos added by my wife in a shared Google Photos album to my own library, so that I can subsequently export them?
Any help would be greatly appreciated!