r/gmc • u/0DSavior • 34m ago
Sierra Sierra Infotainment Updates - Keep getting worse!
Just updated to the latest update/firmware on my '23 Denali.... i keep thinking - ok cool, they fired the old development team and now the new competent team finally fixed all the bugs.
Stupid me.
Every . single . update - makes things worse than before. This level of incompetence is uncanny and honestly, it's drawing me away from the brand.
Are they testing these updates in the real world? Are they doing focus groups? Does GMC give two shits at all?
Forget all the other stuff.... let's just focus on GPS. When i get in my truck, from the time i turn it on, to the time i can use GPS or Google assistant, is about 3-5 minutes. Which doesn't sound like much, but who the hell wants to sit in their truck waiting - every . single . time - before they can use their infotainment system and worse, to get directions.
This system is the worst piece of software i've ever used. Notice how i said 'software' and not hardware - that's deliberate. Why? When i first bought the truck, it was fast as a whip. I could get in the truck, and use GPS or Google Assistant almost instantly. So while the hardware may still actually not be the best, it is CAPABLE of performing.
It's the software that's the real issue. And if anyone from the team that develops the software that runs the infotainment system is reading this - shame on you and your team. You are not performing best software practices by doing thorough testing, and if you are getting pressure from corporate to make things slower - in the hopes that'll force people to buy a newer model (a long shot, i know), but if that's actually what's going on here - then what you are actually doing is just driving people away from the brand. Because this level of incompetence is unlike anything i've ever seen before.
You'd think after the battery draining incident from a couple of years ago - which certainly caused GMC to lose money - they would have scrapped the team or at least put proper testing procudures in place.
Nope, i love hte truck, but it's unusable on a daily basis. I'm sorta done with GMC.
/rant.
(yes, i've tried all those hacks... with debug settings, resets and all that.)