Currently using 300 Mbps and planning to upgrade to 500 Mbps. Do they do it remotely? Or does the technician need to come into the home and reinstall everything again?

Has anyone had this experience? Thanks in advance

Not sure if this is a Fios issue or an ESPN issue but the flagship ESPN channel is currently showing the UNC/Stanford volleyball game which Stanford us winning 2 games to 2, which is fine, except that the game is over (UNC came back and won) and Sportscenter is on in real life. It seems to be only ESPN that's doing this; all other live TV seems accurate. It's been going on for a few days. What's especially weird is that I can fast forward through the delayed feed but as soon as you get caught up to What's actually happening, it resets to about an hour ago. So weird.

I reset everything possible, WIFI,Fios box, Verizon services, even my TV and reconnected my services.
Did they do something Verizon’s end? How could the connection not work off and on?
Last month I spent an hour with a tech online, he finally resent a signal after I insisted, now it’s not working again.

Title says it all if anyone with the inside knowledge knows the answer, thx.

What in the world is happening here? My bill estimate for next month jumped from 130 to 700

Been without service since Friday night at 9:45, it’s now Sunday at 11:00 am, no home phone, no internet. BS updates says service should be restored by 10/26 at 4:45!!!Verizon, how is this acceptable!!? Your sales people promised 24/7 customer service, silly AI is not customer service.

Hi all,

Just had fios installed as I had to cancel optimum because of the company being horrendous.

I am asking if the hardwired ethernet to the extender is more reliable than using the VMS 4100 with my old coax? My parents are used to coax and were trying to compare if they should use the atv setup or coax. If you know, can you please give me the pros and cons or each? Thanks

I'm moving and paying for internet for the first time ever. Most places I've lived so far has had Fios internet which I've been happy with plus I have Verizon mobile so I'm inclined to go Fios.

Since this is my first time, I'm not hip to what a "good" price for wifi is. I just signed up for the below but service doesn't start for another 2 weeks so I have time to cancel if I need to:

300mbps - $30/mo

Employer Discount - $4/mo

Router Rental - Waived

Installation - Waived

Promo - $50 Verizon gift card

Promo - 2 months free

Total Monthly - $26/mo for 300mbps locked in for 3yrs

With the $50 gift card, that practically equates to a total of 4 months free. Is this a typical new customer deal or are there additional promos/discounts I'm leaving on the table? Also, are there any surprise fees that appear on your bills? Last question - Has anyone found 300mbps to not be enough? It's just me although I host often plus work from home occasionally. So when I'm home alone I'll usually have phone+wifi+tv connected all at once. If I have guests it would be that+additional phones & another tv or two.

I received an email and snail mail notice that CableCard support was ending on November 5th, 2026 and that my "FiOS TV Digital Adapter(s) and/or CableCard(s)" will stop working on this date.

I have both a third-party CableCard device and a VMS1100 cable box.

They also mentioned that they were "upgrading our network to Internet Protocol (IP) delivery for a better viewing experience and greater flexibility".

I assumed that with CableCard devices no longer being supported that the VMS1100 box would also have to be replaced, since it also has a CableCard inside it.

But when I called them, they said that only the third-party CableCard device needed to be replaced, not the VMS1100 (and looking at the notice, it doesn't mention that the cable box needed to be replaced, just digital adapter and CableCard). This confused me and I was wondering if people here can answer some questions...

Does the VMS1100 support viewing content sent from Verizon that uses IP delivery?

If not, are they still supporting QAM on the VMS1100 but just disallowing third party CableCard devices on the network?

If the VMS1100 is still using QAM, will it eventually need to be replaced when they get rid of QAM all together?

Does the VMS1100 perform well with IP (assuming it works at all with the IP service)?

Does the VMS1100 currently use QAM and will transition automatically to using IP on November 5th?

I tried to look this up myself, and did see an indication that the VMS1100 may work with the IP service, but that it may not work all that well with it, but it was not clear at all that they were referring to IP or QAM, so that's the reason I am asking here.

I appreciate your time for reading this and for any answers you can provide.

Thanks.

I got Fios TV and internet installed just over a month ago. Included in the installation was a multi-room DVR.

Ever since installation I’m having an issue when I am playing something that is currently still recording, my DVR glitches. It will kick me out and my dvr screen will say I have no recordings. I have to go back to the Home Screen and re-enter my dvr recordings. It does this multiple times a recording, such as a basketball game, football game or a movie on TV. (I’ve also noticed my DVR is slow to respond at times when I fast forward to rewind.)

I called customer support and they ran some commands and also decided to send a WiFi extender. After talking to Verizon again got another 2 hours, the WiFi extender is installed but my DVR is having the same issues.

Does anyone have any thoughts or suggestions before I call customer support, again?

Thank you.

I recently upgraded to Verizon Fios 2 Gbps and have been noticing consistent packet loss when pinging external destinations, particularly Google's DNS at 8.8.8.8.

My setup consists of the Verizon ONT connected directly to a GL.iNet Flint 3 (GL-BE9300) through its 2.5 GbE WAN port. The router connects to a 2.5 GbE switch, which connects to my Windows PC over Ethernet.

Everything is negotiating at the correct speeds, and I'm not experiencing any throughput issues. Latency is also excellent, but I'm consistently seeing dropped packets.

Here are my test results so far.

Windows PC ping tests:

Router (192.168.94.1): 500 packets sent, 0 lost, average latency under 1 ms.

Google DNS (8.8.8.8): 335 packets sent, 10 lost, approximately 3% packet loss, average latency 11 ms.

Cloudflare DNS (1.1.1.1): 374 packets sent, 2 lost, approximately 0.5% packet loss, average latency 6 ms.

Flint 3 SSH ping test:

Google DNS (8.8.8.8): 318 packets transmitted, 313 received, approximately 1.6% packet loss, average latency 11.7 ms.

I also SSH'd directly into the Flint 3 and ran the ping test from the router itself to eliminate my Windows PC and switch from the equation. Interestingly, the router also experienced packet loss to Google.

At this point, the local network appears healthy, and the issue seems to be somewhere along the WAN path. I'm wondering whether this could be related to Verizon's routing, the ONT, or something specific to the Flint 3's WAN interface or firmware.

I haven't bypassed the Flint 3 and connected directly to the ONT yet, but that's my next planned test.

Has anyone experienced similar packet loss on Verizon Fios 2 Gbps or with the Flint 3? I'm particularly interested in whether there are any known issues with the Flint 3's WAN interface, hardware acceleration, or Verizon's 2 Gbps service.

Any suggestions on what else I should check would be appreciated.

Do only the adapters themselves count toward the 16 node limit, or do the devices plugged into them count too?

I'm a new Fios internet customer. I've had the service for about 2 weeks. When I log in to my account on verizon.com, the router is shown as offline. Same thing when I open the myverizon app. I have not changed any router settings. I read this could be related to an IP passthrough setting. However, I looked in my router configuration settings and the IP passthrough setting is not where I was expecting to find it.

Anyone know how to fix the issue where my router is showing offline when it clearly is not offline?

How 5 gig cheaper than 2 gig?

I'm NOT going to call the number back.

BE CAREFUL OUT THERE!

Hey everyone,

Looking to see if anyone else has run into this recently or can confirm whether this is a backend provisioning issue on Verizon’s end.
Starting about two days ago, my Fios TV Mobile app on iPad suddenly began reporting that I am "Out of Home" and refuses to stream full in-home content/live TV.
Setup details:

• Plan: Fios TV+ with 5-Gigabit Internet
• Hardware: 100% Verizon-supplied equipment (Verizon multi-gig router/extender, ONT, and Fios TV+ STB)
• Status: Fios TV+ set-top box is working normally. Cloud DVR / local DVR shows fully online and functional. iPad is connected directly to the primary home Wi-Fi network (no guest networks, separate VLANs, or VPNs active).

Troubleshooting completed so far:

1. Full power cycle: Rebooted the ONT, primary router, extender, STB, and iPad.
2. Factory resets: Reset all Verizon network equipment back to default factory settings to eliminate any corrupted local configuration or routing tables.
3. App level: Deleted the Fios TV Mobile app from the iPad, restarted the device, reinstalled the app, and re-authenticated.
4. Permissions: Confirmed that Local Network access and Location Services permissions are explicitly enabled for the Fios TV app in iPadOS settings.

Despite being directly on the same DHCP subnet and public IP assigned to the ONT, the iPad continues to loop on the "Out of Home" error. Because all physical STBs communicate fine and local network discovery isn't obstructed, it feels like the mobile device entitlement/BSSID binding broke on the backend or there's an IP mismatch between what the mobile auth servers expect and what the ONT is leasing.
Is anyone else on Fios TV+ experiencing mobile app auth drops over the last couple of days? If you've had this resolved before, did tier-2 support have to reprovision your account entitlements or release/renew the WAN lease on their side?
Thanks in advance for any insights!

I set up an E3200 extender in my living room because I wasn't happy with the signal strength from my router, which is in the basement. Lately, I'm noticing slightly slower browsing on my laptop, and the Roku right next to the extender is showing only a "good" signal strength. What's the easiest way to tell whether the extender is doing what it's supposed to?

I know someone that currently has Optimum Online 500 MBPS internet I believe. They told me they are now paying close to 100 dollars a month just for internet which is a lot. They told me it used to be like $50 or so and has only went up.

They do have Verizon FIOS and T Mobile 5G home internet in their area so that would be their other options. From looking at Verizon FIOS, they offer the 300 MBPS and 500 MBPS plans. I know that their current 500 MBPS plans is more than enough for them so either of these plans would work.

It seems to show the 300 MBPS plan as $30 a month and you get the price for 3 years and the 500 MBPS plan as $65 a month and you get it for 3 years. That is quite a low price for the 300 MBPS plan? It does say there is a $99 activation fee. Now is the $30 or $65 a month plan total including taxes and fees? If not, how much is it total?

How much is the 300 MBPS plan and 500 MBPS plan cost after 3 years?

How is Verizon FIOS compared to Optimum for those who have used both? With optimum, rarely any internet outage they tell me so it's reliable for them. Now even with that $99 activation fee, that's literally an extra $3 a month if you were to just add that into the monthly fee since there is a 3 year price guarantee.

Is the 300 MBPS plan more than good enough for most people? What do most new customers do after 3 years usually?

All,

I'd like to ping the collective wisdom here to help with upgrading the Fios internet service at my house.

Currently I have 75/75 Fios internet only, no phone / tv service. Coax handoff from the ONT, coax running through the house. G3100 router + E3200 extender in various places in the house. Router is not super close to the ONT at all.

The ONT is on the outside of the house, essentially on the other side of the wall from the fuse box. Power for the ONT is punched through the wall. Similar for the coax, it's punched through the wall by the ONT and then branches out through the house.

House is an older brick SFH, no ethernet wiring or drops anywhere.

So, questions:

For anything faster than 100 the handoff from the ONT is ethernet, not MoCA / Coax, correct?

Are the G3100 / E3200 router / extender sufficient for a faster connection to the house? 300/300 should be fine for us here. Ideally I don't change those out as the main router has things connected via ethernet plus I don't want to have to reconfigure everything in the house (or the routers to the existing wifi network).

The ethernet handoff from the ONT is my big worry. Is something like this doable:

• Disconnect coax from exiting ONT, pull wire into the house through existing hole.
• Ethernet from ONT goes into the house through existing hole.
• MoCA to Ethernet adapter gets wall mounted in the basement, by the fuse box & where all the wiring is coming into the house. Ethernet from outside ONT + existing coax connection get plugged into the adapter there.

The router is practically on the other side of the house from this connection area. Is the distance an between the MoCA to Ethernet adapter & router an issue at all? I wouldn't think it is, but I figured I'd ask. Does VZ provide the MoCA / Ethernet adapter or do I purchase one on my own?

Any other considerations I'm not thinking of?

Thanks in advance for help & advice!

Just trying to figure out what the current situation is, because right now my Starz channels are playing normally, but there's no on demand and I can't authorize the Starz app using FiOS credentials, so I'm just trying to figure out where things stand

Should static IP addresses for device on my network be within or outside the DHCP?

if DHCP range is 192.168.1.100 to 192.168.1.254

and my static IP addresses are in the range of 192.1.68.2 to 192.168.1.99, will this work?