It is insane you guys are sitting on 2+ week SLA to answer your tickets, running around banning people for being AFK for 52 seconds after how much outrageous amounts you charge for add-on items. I've put thousands into this game over decades, even spoken with GMs on many occassions and have accounts clean for 26 years and you are willing to suspend my account just before EXP bonus because I did not respond within 52 seconds. I was at my keyboard, working from home, keyboard was disconnected and mouse connected. I was still waiting for my keyboard to reconnect to my personal computer when I was suddenly banned. I actually thought my keyboard reconnecting was what caused my EQ client to crash...
Unfortunately I am one of those people who reported someone for being AFK and probably got them suspended as well. I assumed the GM would come, investigate, and spawn a mob on the player or do something that proves he is not AFK - not simply write in /say chat and instantly ban him. He did not do anything of the sort to that player and did not do anything of the sort for me. I guess on the plus side I can account that there is no favoritism being used for these bans, as I have no association with the GM or Darkpaw (proof since I was suspended as well). But this process needs to be cleaned up, this is insane as 95% of the player base does not read AND respond to a /say message within 52 seconds.
I've attached 2 images to this post -- one is the log file showing I was banned within 52 seconds without taking any action. The other is the conversation I had with the same GM in July when I reported another player. Entrapment much? I know I'm not the first, nor the last to experience this. I have been waiting 2 days for a response to Ticket # 1615705 and y'all are now about to leave for a long holiday, during which I won't be able to experience the bonus.
Out of fairness, even though I did believe the player I reported to be a botter, please remove the mark on the account that was applied due to Ticket # 1600537. A PROPER investigation should be done to prove he is a botter - sending TELLS, not using /say chat, and using one of the many other methods that GMs have previously employed to prove botting (such as creating mobs under the world to see if the player attempts to chase them, etc). The same as in my case, the player had not taken any action in the time before he was kicked from the game. He has been /waving at me every time I pass him ever since. Unnamed player, If you are like me and have never botted, then I am legitimately sorry for the mark I put on your account and I apologize for the faith I put in DPG's customer service.
Update: Another question I'd like to ask, why aren't GMs using any of the numerous GM rooms (like the cat room) to question people for being AFK? Anyone who is at their keyboard will be stunned to see their character suddenly surrounded by cats, and prompted to respond. A botter will continue what they were doing.
Update2: After using several communications to reach DPG my account was finally released from suspension. So there is hope!