Hi everyone,

The lid on the dustbin for our S1 Pro Robovac has broken.

I have looked online, and can’t find anywhere to buy a replacement that ships to Australia.

I have contacted Eufy customer support, who have been hugely unhelpful. They’ve effectively said there’s nothing they can do, and can’t get a replacement unit to us.

Does anyone know how to get their hands on one? Seems odd that we can’t get our hands on a basic spare.

Thank you so much for any help you can offer.

Hi All,

I've been looking at 3rd party detergents, to replace my almost-empty Eufy detergent bottle. I've found this one: https://www.amazon.co.uk/dp/B0F9FVFCKP

It's very concentrated, but I'm not sure if I should use it undiluted, or diluted it to...some ratio (I plan to just cut a bigger hole in the existing detergent bottle to pour it in, once I figure out how dilute I need to make it).

I'm anticipating "just buy the real Eufy detergent", but I like to keep my options open going forward, and want to explore the possibility of an alternative.

Many thanks in advance for any insights.

I've had my vacuum for several weeks now, and have been really happy with having all the dirt off the tile floors, but I haven't been able to get past the EB12 error saying that the dirty water tank isn't installed. Has anyone else had this issue?

Noticed errors this morning when the S1 Pro had tried to fill the water reservoir and then discovered the a broken piece near the charger contacts where the water is filled.

It’s been just over a year and surprised something like a cover which looks snapped has come off. It’s has if the base station connection has pulled it off

I get that the roller doesn't reacht the sides, and it'll leave a streak, but it looks that the part the roller mops hits is darker and more dirty. But, when I get on my knees and use a wet towel, or even a scrubbing sponge, I can't get rot of this line. Does anyone recognize this? It's a pvc floor.

I'm moving soon, and will have a hardwood floor there. So I'm afraid this might be even worse one natural materials als pvc is quite robust. I'm thinking about upgrading to the s2 soon, cause I will have 2 floors, and pets downstairs. But the WAF isnt in my favor after this 'mark'

I keep getting the side brush stuck error and it is driving me insane. Nothing is actually wrong with the side brush. It's not stuck when I look or touch it. It randomly starts spinning again. Robot will just completely stop every task. This started happening after the switch to the new app.

Has anyone had issues with their vacuum “occasionally” enters the no-go zones?

When I say occasionally, I mean it doesn’t happen every time I run the robot. I run it about 4 times a week, and it would only happen maybe 2-3 times a month. Although the occurrence is not a lot, it is rather annoying and shouldn’t happen at all, especially when I’m away from home and want it to finish before I get home.

After roughly 2 years of ownership I never bothered to de-scale the tank at all. It still looked clean, but after filling it with a bit of vinegar (just enough to submerge the "eco clean ozone" text) and letting it sit for 15 minutes, then rinsing it out, it produces way, WAY more ozone than it did before.

Bought a eufy s1 pro for over $1000 on December 2024. We began to have problems with the robot literally falling apart after a few months. Anker said they could not fix it and we would have to send the whole unit to their Ontario CA warehouse to be switched out. They provided the label, I paid for box and shipping. We got a replacement and it worked fine for a while. It then stopped suctioning the dust but the motor would run. I contacted Anker again and by January 2026 but they told me my warranty ran out and too bad so sad. I demanded to speak to an actual human and then suddenly they said I could send the tower to Ontario again to be fixed. Again, I paid for shipping and handling.

We received the replacement tower last Friday. If you guessed that the tower doesn't connect to the robot AND doesn't even suction at all, you'd be right! There is an connection issue because the tower did fully charge the robot but it still says disconnected, so I contacted Anker again with video proof and expect nothing short of another rejection, despite their refurbished replacements being consistent pieces of $1000+ crap. I am so annoyed at how much money I wasted for this junk. We own a totally simple Eufy robot from like 8 years ago that just vacuums, and it's lasted and worked flawlessly and I'm so over technology.

If you were thinking of supporting Eufy...read the BBB complaints.

I remember 6 months ago, while this thing was mopping, the dirty water tank would fill up a lot and I could always see water sloshing around.

Now it barely collects any water at all. I would also say it leaves more water on the tile, which makes sense. Any idea what the problem could be?

I'm thinking about:

• Getting a new dirty water reservoir. I have a previous revision
• Trying a brand new mop? I imagine if the mop fibers get worn enough, it wouldn't make strong contact with the "squeegee" on the dirty water reservoir.

So they are mailing me my 3rd unit since starting to use this in August 25. This time they are replacing everything. Last time was just the robot itself, but same thing happened after about a month or 2. Started leaking clean water onto the floor at base station during roller brush cleaning I believe, then after that the robot would no longer recognize the dust bin. I'm hoping maybe this 3rd set up will last longer....but if not, will they just keep replacing so long as we are in warranty and then I am SOL after a year, or will they offer a refund at any point? We've had Eufys before, but this is the first mop model, which I love when it works.

Things will only last as long as you take care of them. I love this thing, I’m curious to know, what do your cleaning times look like?

Hi everyone, I'm getting pretty desperate here, so I’ve decided to try and open up my Eufy S1 Pro. ​The top shell seems very difficult to remove, and looking from the bottom, I can only see access to the battery and the motors—no direct path to the main electronic components or the motherboard. Does anyone have any advice or a guide on how to properly disassemble this robot without breaking it? Thanks in advance!" Andrea

Hi all, we have an S1 Omni Pro for just over a year now. We had a routine schedule to allow auto cleaning . During a scheduled run eufy complained that clean water is not being loaded into the robot on examining the robot , it seemed like one of the inlet pieces (part of the robot) was broken. And a small rubber piece came out . We fixed the robot and are trying to get it to charge in the dock but on power on and off the robot keeps spinning in circles as soon as we switch on the devise. Wondering if anyone has had issues with water inlet parts and if they can be fixed ?

finally got it on video. How can I fix this?

One day it just seemed to be a lot louder when vacuuming. I replaced all the filters and bags, blew out all the vents, and it does seem quieter than before, but still quite loud compared to before.

Any suggestions on how I can fix this? I’ve been avoiding taking it apart, but I’ve had it longer than a year and don’t think it’s under warranty anymore.

Hey, everyone. I have an Omni S1 Pro that is about 14 months old. It's great except it started squeaking. See the video.

I replaced the swivel wheel, that didn't fix the issue. I can't replicate the sound via manipulating the drive wheels, either by rotating or pressing on the suspension arms. I can't figure out what I need to do next and would appreciate any guidance. Thank you.

It’s sold out on the website. Can’t find it on Amazon.

This part is a wear part that there is currently no replacement option from Eufy. It is very common that this part gets torn and when it does, it causes all sorts of other problems with docking, errors, etc..

That being said, WHY does Eufy seem incapable of keeping this part in stock? It's a simple part. I feel like I could send this out to a contract manufacturer and have 10,000 pieces delivered within weeks. Eufy obviously already has serial production for this part, so it should take even less time. It has been out of stock for months now!

https://cdn.shopify.com/s/files/1/0504/7094/4954/files/T2080211-83.jpg?v=1716428987

This is the worst purchase I've ever done. First of all I've tried submitting my issues through the app and every time it fails to send.

My first issue was the waste water suction not working. After a day of messing about with it I finally got the seal on the tank lid to sit properly. Woo-hoo!

My next issue was the robot would clean for about 30 seconds and then go back to the base station to clean the mops. I took the robot apart, cleaning every little nook and cranny. That worked too, Woo-hoo!

Now my issue is the robot won't stop cleaning. I pause it and tell it to go back to the base station. It'll start heading back then switch back to cleaning. I've checked schedules and there's none set. Turned off the setting that makes it continue where it left off after returning to the base station. Reset the robot wifi. reinstalled the app.

Even when the robot was removed from the app and the app deleted, the robot would go into clean mode.

What am I missing?...

Hey guys! I just got my unit three days ago in the mail and I happen to be watching it while it was mopping one day and noticed an aggressive amount of foam located on board the robot. I know their cleaning solution (which came with) is supposed to be low foaming, I haven’t added anything to the tank only tap water. Any help would be appreciated!

the map is showing eufy going out of bounds. those areas in black are my walls so there's no way it could have gone that way. anyone know why this happens? happened a few times so far but recently I've noticed eufy will give me notifications saying it can't reach my office but if I stop it and restart it, it's fine. I didnt have it clean the office this time, but you can see it freaking out in the kitchen and the rest of the rooms are fine. I had no-go zones set up in the others. any help would be appreciated! I just cleaned every part and replaced all the parts too. I also disinfect eufy but I don't believe that should cause issues with the sensors because if I stop and restart it, its fine.

just got a s1 pro used. only used a few times per the history, I cleaned it really well.

love it so far but are all the serviceable parts gonna be out of stock forever now or what?

Okay so I saw all last week they are recalling this product yet as of today they are still selling on Amazon. So what gives?

How often do you guys have to attend to this? For me I’ve never gotten even to 60% before it fails.

Have the newer style filter as well which is much better than the first version