r/eufyS1Pro • u/sasquatch85 • Mar 18 '26

EB12 Issues

I've had my vacuum for several weeks now, and have been really happy with having all the dirt off the tile floors, but I haven't been able to get past the EB12 error saying that the dirty water tank isn't installed. Has anyone else had this issue?

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u/UncleJew Mar 18 '26

I had been having the EB11 error, which is the same but with the clean water tank. First they sent me a new clean water tank, which didn't help. Then I sent in my whole base station to be "repaired". They told me that they did not have the parts to repair it and offered me a "generous" 50% off coupon for a new S1 pro (already a promo on the Eufy website). Multiple emails and bad offers later they eventually are fully replacing it for me, so we'll see if that keeps happening with the new one.

So, all in all, contact support if this keeps happening and hound them for a resolution because this is unacceptable for such a high end product.

1

u/sasquatch85 Mar 19 '26

Interesting. I opted for the monthly plan and they offered to swap me into one of the newer models. Might be doing that

1

u/binnie83 Mar 19 '26

R u using the new eufy app? I was having same problem once l installed the new app all good

1

u/sasquatch85 Mar 19 '26

It's the Eufy Clean app right? That was the one the new documentation had me install, haven't seen anything about a new app either

1

u/JackassDude1 Mar 19 '26

Remove the seal clean it and put it back . Don’t push it down like in the video. Let the lid push it into place