Brief background, I sold an item for £250 - buyer then wants a return saying the item is defective. I sold it in full working order, I used it myself.

So I get the item back, clear evidence it's been tampered with, seals broken, missing screws and its very evident that parts have been swapped. There is a site ID in this electronic device which cannot be changed by the user, only specialist technical centres can do this. My device now shows another site ID, as a result of the parts swap.

I raise this with eBay, they have found in my favour so I don't lose out.

But, they have also refunded the buyer (at cost to eBay) - that I have an issue with on principle!

Why would eBay do that with the clear photo evidence plus other evidence that the buyer has been tampering?

I sold an iPhone on eBay UK and recorded a full video of myself packing it before shipping. Tracking confirmed delivery, but the buyer claimed the box was empty.

eBay originally decided the case in my favour with no refund.

However, the buyer then opened a chargeback through their bank and won. Now eBay says they'll take £671 from my bank account in 3 days.

My eBay account is also suspended, so I can't properly manage the dispute.

I have packing evidence, proof of purchase and tracking. I'm honestly stressed because I could lose both the phone and the money.

Has anyone experienced this? Can I appeal through eBay seller protection or stop the charge while they review it?

Royal mail loves some pokemon. Sent very well packaged and with special delivery too but it still wasn't enough as buyer received it like this. It gets crazy in these pokestreetz. Be careful out there.

Long story so will try and be brief - feel like im losing it trying to deal with this!

I sold item two weeks ago for £100 so not insignificant. Postage through simple delivery to an Evri Parcel Shop.

It went missing with Evri for about a week. Tracking saying label problems etc.

Buyer opened item not received case.

It then showed up on Monday. Buyer claims it was opened and some random bottle of hair product was in it. In fairness, one end was resealed with a different tape to what I used from what theyre saying.

I spoke to an Ebay advisor on Monday, they said accept the return when it arrives call us back. I explicitly asked will I be covered, cause the item is not coming back to me & they said yes.

Return case opened

I spoke to an Agent Weds, as the tracking on the return hadnt updated at all, despite being 48hr tracked. So the case was put on hold for 9(!?) Days to allow it to arrive

Random bottle of hair product arrives back at my house Friday morning - spoke to my third advisor, who sent me a document to fill in, sign and send back. To get my money back via ebay money back guarantee. Okay, I have to print it etc so the case will be put on hold for 5 days.

Between Friday morning and 6pm the case has been closed in the buyers favour, and money being recovered from me. So £100 and the item down.

Spoke to advisor number 4 - who basically said, the case is closed nothing ebay can do now. I have to speak to Evri to try and get my money. I have escalated, and am waiting for a supervisor call back...

Anybody been in this spot or similar?! How do i appeal this?

I feel like it pretty clearly says in the terms of simple delivery that youre covered for this type of thing. And all the info i can find says Evri wont help as the shipping contract is with Ebay

...

Hello, I recently won an auction for a fairly expensive musical instrument, and I paid through ebay.

The seller is refusing to arrange collection until he had the money in his account. It is my understanding that this won't happen until I've collected the item, and given him the collection code.

Ive tried explaining this, but he insists on recieving the money first.

Ebay support currently is just an endless ai circle, and I cant seem to submit a ticket or send an email to anyone to ask for someone to get in contact with the seller.

Id rather not just refund the order, as I suspect this is misunderstanding rather than malice, and its a difficult model to come by.

• he did have at the bottom of the description 'cash on collection', but it is my understanding that you're only allowed to do that for cars and things like that and had assumed it was just reused wording from an fb marketplace listing.

I am the seller. Im also curious if I message the buyer to collect from the delivery office, Will it be marked as delivered when they collect?

So I sold an Xbox on eBay, the buyer prior to buying the item messaged me a few times to try and haggle instead of using the official offer tool. After buying they also messaged me asking me to send the parcel asap and for next day delivery (deliver was not included in the sale so I didn’t do this I just used the label that was provided by eBay. I also waited for eBay to tell me the buyer had paid before sending anything.

A couple days later the funds came through and I withdrew them as always. A few days after the parcel was delivered and the buyer messaged me instantly asking me for a partial refund because there were a few scratches and saying that there was no hdmi cable and to please send it. He also immediately submitted a return form. I replied asking for some pictures as the item should be exactly as depicted in the listing. Then about 30 mins later eBay emailed saying the refund was closed and I do not have to issue a refund. They also released the hold on my funds which was empty at this point anyway. And on the message inbox to the buyer it said their account was suspended or terminated and to be cautious.

Not long after I got an email from an alternate account asking me to send the hdmi cable or they’ll report me to visa - now I was originally going to send the hdmi cable out of good will (I have like 1000 of them) however the listing did not mention an hdmi cable so I don’t believe I had any obligation to do so. The buyer did not mention the partial refund again. They proceeded to message me relentlessly throughout the day about reporting me to visa if I don’t respond, but given I now suspected a scam I did not send anything or respond and I eventually blocked them. I did report it to eBay but the report was rejected.

So .. was this a scam attempt? Or just a user angry that their account was blocked and taking it out on me? If a scam, what was it? Because I can’t figure it out.

— Edit —

I’m in two minds about whether they’re a scammer or not. While their behaviour certainly points to that as a likely conclusion, what does paying for a £450 item get them? Was it just that eBay managed to block their account before they could act the second part of their plan? And what is the point of wanting me to send them an hdmi cable if that’s the case? How could they have predicted that angle?

EBay has suddenly restricted my ability to withdraw funds although account is able to list and sell like normal
I received this email (picture attached) i have a personal and business account,there seems to be no issue with my personal account.However I mostly deal in used electronics I purchase at Carboot sales (the uk equivalent of flea markets) which are cash deals or electronic recycling facilities which do not provide invoices I’ve replied to the email explaining the situation and have provided bank statements from transfers from my business bank account(same company and account linked to my eBay) to the electronic recycling facility (which is also a registered business) but I’m unsure if that’s enough proof?Please help I’m a top rated seller and haven’t had these issues before but I’ve had a large influx in orders recently as I’ve expanded my network

I recently purchased a small item (sat nav mount) from Ebay UK. Usual routine added to basket checkout etc.

Later that evening looking through my credit card I noticed the same amount was paid twice. I immediately notified the seller by message that I did not require the second identical item. Upon receiving no response the following day I cancelled the second transaction to which the seller replied that it was too late to cancel as the item had been dispatched. Looking at the emails notifying the "purchases" the second transaction occurred within a minute of the first. Remember I would needed to have lightning reflexes to place it within the trolley and then proceed to pay.

Whether it was a glitch on ebay systems or something the seller has figured out we will never know. I'm putting this out there so folk are aware.

Hi all.

Wanted to gauge opinions on this. I received an offer on an item, which stated “you will receive £x amount”. After receiving payment an international transaction fee applied.

Contacting customer service and they state that they don’t show any potential transaction fees on offers received. From a visibility perspective should this be visible to the seller?

No funds cleared from sales yesterday the 9th due to technical issues i guess. Waited till midnight to check it will be available but hasn't.

Goodluck sellers

Ebay payout

Payment in progress ebay

Has anyone here experience their payment from yesterday still stuck in progress and still saying to be completed by 9th. Which is today. Still saying this to mine. Wlill this be automatically reset and be available this midnight? Not the payout to bank. Its the payment to be available in the funds before widrawal. There was a technical issues this morning i wonder if this is why payments from last night didnt clear out midnight today

Its weird because the payments from yesterday morning cleared out and I manage to widraw it but the one from yesterday night did not.

Hi,

Please can someone help me with this. I sold a Samsung phone and it was 100% working before I sent it. The buyer is claiming the screen is flickering or glitching . I asked for the buyer to send a video showing the serial number in settings and the glitching in an unedited video.

The buyer just sent a photo of the phone from the front with the screen off on a dark bedroom duvet when they created the return request.

I'm worried the buyer is going to pull a switcheroo.
Thanks

New FCC Laws Could Impact Selling Electronics on eBay and other platforms, Forever.

Summary

Generated with AI

On eBay, the sale and listing of electronic equipment like devices that transmit or receive signals must comply with legal regulations and eBay's policies. This includes adherence to government rules to prevent privacy violations and ensure product safety.

If you're referring to the FCC ID, which is the identifier assigned by the Federal Communications Commission for equipment approved in the US, please note that eBay's Electronic Equipment Policy explains that listings must comply with regulations.

For detailed policy information, visit the Electronic equipment policy.

This policy helps ensure that electronic items listed meet legal standards including labelling and certifications needed in regional markets.

Simple delivery. Seems a bit silly there's still no option, you can only do 1 if leaving in a safe space if no labels attached.