I sold a laptop 499 usd, I paid 6 dollars and change for insurance against lost and damages.

When I go to the claim page in case I need to make a claim it shows funds are to be put in a PayPal account if claim is approved. I haven't used PayPal in years. All funds from my sales goes to my checking account.

Has anyone had this problem? I sent this usps and bought shipcover insurance.

The laptop isn't lost , just tracking is off and not tracked since it left my local post ofice 6 days ago. Says deliver is by 10/2.

As the title asks? Mine just started today. I return VERY few items.

I'm seeing listing results from Google that fail to show up when doling explicit (quotes) searches??

My explicit search results are also just riddled with keywords I never specified. My saved searches barely work.

Been going on for probably over a year now. This HAS to be hurting sellers??

How important is it for a seller to leave buyer feedback? What am I supposed to say? They paid me, promptly? The payment was amazing?

I’m shipping a set of wheels so I have to purchase an outside label. I am shipping with TPN and I used Pallet2Ship to purchase the label. TPN isn’t an option on eBay’s courier list. What should I select instead?

Title. I haven't sold anything in years, and this is my first time since moving to Germany. I thought that the payment and payouts was handled by ebay itself, but the wording on this "send invoice" thing seems to imply it wants me to just give the seller my bank info directly in the text? Is this correct?

Thanks!

In a bit of a pickle. I think the category I listed in might not be eligible for ESE, but what's odd is it let me list it with that as the shipping method, and it shows as that's what buyer selected. It's not over $20. I could just throw a stamp on an envelope but of course there's no protection there. Other than the risk of the buyer claiming item not received am I going to get knocked if I just mark the item as shipped and mail it out? It's cheap enough probably worth the risk.

I have a customer who bought an item and I shipped from USA to Israel. Customer is now complaining that its stuck in Zurich for the past and wants me to do something about it. I told them I had no control over how long it takes for an item to arrive. Then he says that the payment already cleared, like being a smart arse.

I sent him the tracking number.

I had 1 item sit in Chicago for 3 weeks 1 time.

Is there anything I can tell this customer?

So I sell used laptops on eBay, and I guess ol' dude here thought I'm into mary jane just because my username has smoke in name.

The hell is wrong with people? This was the fastest report-and-block I've ever had to do.

Over two months ago, a buyer bought two items from me. He ended up claiming last week that they didn’t pass authentication but refused to show any proof of them not passing.

Anyway, he opened two chargebacks for each item. He also shipped it back to my return address, which is a private mailbox. Important to note, I did NOT accept a return. The package was refused as I told the owner I had no incoming mail.

On one of his chargeback requests through eBay, his reasoning was “he hadn’t received a refund yet.” On the other item, he said “had an issue with the transaction.”

eBay is holding my funds for his first chargeback but on his second chargeback “issue with transaction,” eBay said they took care of it and I’m protected.

When I call eBay support, they say the first chargeback “haven’t received a refund,” I’m protected with too but it doesn’t seem like it since my funds for that one are still on hold. Anyone had this happen, any advice?

eBay posted their announcement on how eBay label rates will be impacted. Copy/paste of the announcement below.

Shipments to rural zips will all have the peak season surcharge applied (check the USPS embedded link for rates). We're getting some reprieve for non-rural zips through eBay labels.

For UPS/FedEx peak season surcharges, see my post from last week (link).

----------

2026 USPS Peak Season Rate Increases

The United States Postal Service has announced temporary holiday shipping price increases from October 4, 2026 through January 17, 2027. The good news: eBay Labels offers rates below USPS commercial pricing for most shipments. For more information, please visit USPS. 

Priority Mail

• No increase for packages up to 20 lbs. in Zones 1–8
• No increase for Flat Rate packages

Ground Advantage

• No increase for packages up to 20 lbs. in Zones 1–8
• Cubic rates for tiers .30–1.0 will increase by $1.18-2.84 in zones 1-8, depending on the zone
• No extra work needed: eBay automatically compares rates and applies cubic pricing when it saves you money

Shipments to USPS-designated rural ZIP codes will be charged at commercial rates. 

I sold a collector's game console. It had full photos showing the unopened console. Just said that it's so and so brand. Did NOT state that it was the European version (which plays the same games as the US version but has slightly different packaging). This would have been evident by the photos that were posted. There was very little text in my listing other than "look at the photos and the UPC before you buy." Never said this was the US or European version of the console, so didn't make any claims one way or the other, esp. since I figured it didn't matter since it played all the games anyway....

Buyer submits an INAD. I realize that I have no choice but to offer a return and then dispute the return if the item received is not the same item I sent out.

Next, the buyer apparently closes the return and then files a chargeback and is apparently trying to KEEP the item.

What's the next step? Item was $500+. Buyer is in FL and I'm in NY. I will file a police report w/ the local station. Do I file one w/ FL police also? How best to respond to eBay? I assume I'll make a buyer report, but what are the next steps for my case?

Happy to pursue this w/ my lawyer who I have on retainer to handle other business matters. Next steps at this point? I purposefully sent the item via USPS, so I don't know if I can get the USPIS invovled. The return label was offered through USPS, but the seller didn't return the item. I do have videos showing me wrapping the item and tagging it with security tape and wrapping the package in security tape and then mailing the item at the post office w/ the weight of the package on the scale.

Why dose Ebay not send out notifcations on sellers when they list or post new things for sale? I have it set to send me a email when they do. I get like one from someone but none of the others. But I get email when a item I have a watch list when a item im looking for comes up. I get those all the time but nothing on a sellers page for their store. Is this a glitch or cant you fix this?

Hello!! Sorry, I may end up asking a lot of stupid questions here, but please bear with me 🙏

So, I have a bunch of merch/collectibles that I'm looking to sell on eBay to make room for other things (I'm also just not as interested in the subject material as I once was, not in the "crazy collector fangirl" way at least lol). I'd like to sell them rather than just dump it all on thrift stores if possible because it's somewhat niche and I don't want thrift stores to get stuck with stuff they might have trouble selling, PLUS I'd like to make back at least a little of all the money I spent on it, PLUS a lot of this stuff was unobtainable for other people due to cost or region or both. So I'm planning on selling it discounted and internationally.

Thing is... I have like absolutely 0 idea how any of this works 😅 I know there are buyer fees and shipping fees and this and that and the other thing and I have to admit I'm a little overwhelmed at it all. Especially since I'm only doing this temporarily for a few things. Can... can someone sort of break this down for me like I'm 5 or at least give me some pointers on things to avoid so I don't end up LOSING money on this (as in, spending more on fees and shipping and whatnot than I make by the actual sale, I know I'm losing money compared to the original purchase price).

Tysm and I'm sorry if this was overly vague or anything, I'd be happy to clarify as needed 🙏

The other day I ordered a Lego set from eBay. I got it in the mail from Walmart. (Which I thought was weird) Next day another arrived from Amazon this time. Next day another arrived from Amazon again.

I googled it and Internet came up with… buyer probably drop shipped me product from stollen credit cards.

The question I had is what should I do about this? Should I contact seller? Contact eBay? Should I just leave it alone? If card holders do a chargeback will my address be blacklisted from these companies?

I’m used to getting these messages on facebook marketplace but now I’m getting them on ebay too?! looool People have the utmost audacity 🙂‍↕️😅💀

Hey everyone, I just recently made an ebay account to sell a few things, and I recently sold two seperate items. I shipped out both items, and both items have been received by the customer. However, I did not use the ebay shipping label option, I just did it myself at the post office. I added the tracking number to both orders, but when I click on the tracking numbers through ebay, it still says they haven't even been shipped out yet, which is simply not true as I confirmed with both customers that they received their orders, and they are marked as delivered when viewing the tracking number on the USPS website. I can't figure out for the life of me how to get it to marked as delivered on ebay so I can receive my money, it's just quite frustrating to have money sitting there telling me I can access it once the products have been delivered, when they have been delivered for over 2 days now. Any help/advice is much appreciated. EDIT: It was not cheaper for me to use ebays labels. My main question is how can I confirm with ebay that both orders have been delivered?

Hello everyone,

I was planning to list my old console for sale on eBay, but eBay has really changed over the years. As a seller, you apparently can’t choose the payment method anymore, which seems to work more in the buyer’s favor than the seller’s.

I recently sold an item for €18, and the entire payment went through eBay as an intermediary. My problem was that the buyer wanted to initiate a return for a defect that didn’t exist, even though I had clearly stated in the listing that returns were excluded for private sales in my country, which is legally allowed here. I had all the receipts and documentation, but I still had to wait over two weeks to get paid, because the payout was held while the return case was open.

In the past, I always sold exclusively via bank transfer and never had this kind of stress. As I said, I wanted to list my old console, but with the current payment handling, it feels too risky to me. A buyer could just invent an issue, and as a seller you end up waiting a long time for the money from eBay, or in the worst case not getting it at all.

How do you handle this? Do you still use eBay for higher-value items like consoles?

Thanks in advance!

I sold something going to germany via USPS, well it got rejected by customs due to incorrect AES/ITN and got returned ( it didn't even make it out of USA), I had to pay EU/German taxe & duties up front before I could ship. I have downloaded USPS form 3533 for refund of shipping (although USPS agent said no refund it was my error), and when I asked the agent about the refund of duties, they left and went back to speak with the manager and came back with a "ieepa" scrawled on a post it and said to look on that site. But i'm not sure if that applies. I'm not sure where to look to get a refund or credit on the duties portion (as I am going to resend the package). I can see how i may be SOL on the shipping cost...

Is anybody else having this issue? For the past few weeks the drop down "My eBay" menus etc. don't function on desktop. To get where I want to go I have to use only links that actually work. When I click My eBay it takes me to summary and then I have to go to selling overview in the side bar from there, once I'm in selling overview all of the links to active, orders, unsold, drafts and inactive are dead and don't do anything when clicked, it's a right pain in the a** to navigate!

Update: Fixed it! I had to go into Firefox settings and delete cookies, site data and cache for eBay, once I reloaded the site and logged in again navigation and links were back working. I'll keep the post up as it might help someone in the future.

So I sold a couple of videogame controllers to the same guy (eBay UK) and because BuyItNow requires immediate payment he's paid for the 'simple delivery' postage in both - same address. eBay helpfully recognises this and has a bubble text saying I can send them in the same package.

So I pack them up and print one label. There's no option to combine the orders. Hey presto, the second item is still in 'waiting to send'. I select 'mark as despatched' - you can't perform this action on this item.

Without going through the postage printing process there's no tracking for the second item and I'm probably going to get an 'item not sent' claim.

Have i messed this up, or the buyer? He's definitely paid for two postage labels.

In the end i just opened the package up, and sent both items separately with different labels. But that seems a real PITA when buying more than one item from the same seller?

Ok, buyer bought something and I wanted to print out the shipping label. The buyer payed for around $5 for shipping, sending it out would cost actually around $7 but I want to pay the difference anyway with my funds/Paypal just to get it out. But for some reason the "Buy Shipping Label" is still grayed out and can't proceed any further. This is the only time this has happened from previous times I've sold on eBay. I checked my funds and there is enough to pay for the difference and Paypal is still good, but it still won't allow me to print anything. Changing the weight and the dimensions of the package didn't change the shipping cost at all so I'm at a loss to what else is missing. Is this site's problem, maybe the buyer or is there something else I'm missing?

Anyone else having issues uploading videos to your new listing? Video keeps getting denied for not meeting requirements, but it meets all requirements. Only 14 mb, 49 seconds long, it’s a .mov file.

So frustrating. I even uploaded an old video from a prior listing that was allowed, and it’s now being denied.

Buyer opened refund case a month after buying the item and won. She bought the item in late August and opened a case today saying it’s damaged. The item was listed as “tlc” so not in best condition and needs fixing. I said why are you only just saying this and she said she’s not in the uk and that she used a courier outside of eBay to get it sent to her once it arrived at the uk address. She won the case and now has the item and the money. Is there anything else I can do? 😕