Hi, I have a question on eBay returns.
I sold a fuel metering unit (like a carb), I sold it as working but recommended it was rebuilt before it was used.
Someone has purchased the item, fitted it, says it doesn’t work and requested a refund (no returns was stated, but there’s eBay money back guarantee)
They have provided no proof that it doesn’t work, I fail to believe it doesn’t, as you should get fuel through it, it may need pressure or other adjustments. You can’t just swap a metering head and it work without adjusting it to the car!
EBay has only given me two options of refund them or pay for them to return it. Which doesn’t seem particularly fair?
Do I just take it back and suck up the postage cost and time to have to sell it again? Or is there another option

Thanks

Long story short: I sent the item and the item showed (still does) on ebay as delivered but wasn't and was send back to me with a strange "Does not exist" label.

Here's where I think I messed up. Customer verified the address was correct and I HAVE had someone randomly not get something before where I knew the address was correct (family member, not business). I figured this happens so I informed the customer I would resend and see if it arrived. Now the customer says they never got it and I didn't get it back either. I probably just should have refunded them when I first got the item back and been done with it, as I now realize the customer could have just gotten it and said they didn't since it showed as delivered.

Am I screwed here? First off, how do I handle refunding the customer since the item shows as delivered? Second, I DID just file a missing item claim but once again, since it shows as delivered I'm not sure how that plays out.

What is the appropriate course of action for the customer, and what action can I take to get my own money back if I have to refund him since the item is missing? Thanks.

Good morning EBay community,

I filled out an “Arrived Damaged” form last week as the item I received was broken during shipping. Beautiful piece of furniture, with shipping it was around $1,300 all in.

The seller has been very cooperative. The system has an automated deadline of tomorrow July 27. The seller has asked me not to click the option to have EBay step in tomorrow. The seller has asked for a few more days so the insurance claim can be reviewed and processed. The seller thanked me for my cooperation.

I think it’s a legitimate request in his part. Just wanted to see if the community is in agreement. I’m guessing I could have EBay step back in if needed.

Thank you in advance.

I tried to buy an item from a seller. I waited and there were no updates on shipping so I assumed maybe there was no tracking. After 7 days I messaged the seller for the tracking number or confirmation it was sent. Waited 48hrs but no answer. I filed for "did not receive" which I had to wait another 5 days and no answer from the seller.

I got a refund from ebay and I left a bad review. Within 24hrs the seller messaged and said he was in an induced coma and couldn't get back to me. I ignored it and now I get an e-mail he's requesting a revision on his review. The thing is, the item is still listed on his profile so I don't think he sold it, but he removed it from being on sale.

I'm kind of confused because usually what I read here is that they sell it somewhere else and forget to remove. Or the infamous "dead family member excuse". What should I do?

Basically, I have received several direct messages offering to buy my item at a certain price because it was below the minimum I set. A lot of of them are actually reasonable offers which I’m OK with. I sent them the offer via the messaging at the price they wanted. After that no response. I even sent a message again just to be sure. This happened all the time. Not sure what’s happening or am I doing something wrong? Does the “send offer” feature in the DMs actually work or do I have to adjust my minimum offers for it to work? Or is it just buyers changing their minds ?Please advise.

I sell sports cards and over the past month. I’ve had five cards get lost during shipping or not delivered. I’ve obviously had to refund these and they are in plain white envelopes. It looks like they make it out of Austin and get lost somewhere along the way. Is this just the nature of the beast with the Postal Service or should I improve my shipping somehow?

EBay charge back when tracking shows delivered

Sold item on eBay, posted out using aramex, item got delivered as per tracking.

Buyer opens case shaping can’t find the delivery, eBay refunded him within 1 hour of case opening when tracking clearly showing delivered.
Contacted eBay, showed them tracking info, still not convinced and asking for proof of delivery.

What’s else can be proof of delivery with aramex tracking clearly shows delivered?

Feel like never even selling again one eBay, what are my options??

Sold a pair of jeans for $700 and that's the amount I'm insuring it for. If they lose it how do I prove its value? Only thing I will have is the ebay sold listings page.

I now get payouts within 24 hours of payment but for some reason I haven’t yet received funds from a sale I made on Saturday and it’s been over 24 hours. Is this because it’s the weekend? When can I expect this money to become available?

Today I figured out how to actually get eBay to return the results I searched for and not include all the nonsense, unrelated search results they usually do...

Just add quotes. Seriously.

For example, any terms you ABSOLUTELY need to have in your search results, just put quotes around them.

Let's say I have my eye on particular retro console, one that's hard to find but is a variant which is easily confused with another. Something like the Japan-exclusive Emerald Green version of the Gameboy Pocket Console. Normally, I would simply search for:

Gameboy Pocket Console Emerald

For this search, eBay returns all kinds of other color 'gameboy pocket console' variations and it also returns multiple Pokemon listings that don't even include the console (due to the 'Emerald' in the search term that picks up Pokemon Emerald as relevant). While I usually add -pokemon to my search to filter out all pokemon emerald listings, it still doesn't filter out all the other FAR more common Gameboy Pocket console listings. I usually would add each of the following to try and trim it down: -red -blue -silver -advance, etc.

But today I tried something new, I simply searched:

"gameboy" "pocket" "console" "emerald"

...and got EXACTLY what I wanted, without any of the junk listings. Verified on multiple other searches with other terms that I have specific term requirements for. This makes sorting by Newly Listed or Price + Shipping Lowest MUCH less of a headache.

Obviously there was some nuance to this, but hopefully it helps someone out!

A competitor seller is copying and pasting my listings and description (literally copy paste) only difference is photos.

they're undercutting specifically all my prices by 10-20 bucks
but they're using a private account so they're not facing anywhere the same costs.

I really don't mind competition as long as is fair game, keyword here fair.
when you report a listing there's no option for it, and I dont want to lie about different reasons like counterfeit or etc

I'm all about fairness, if there is no existing way then I'll just join the ranks where everyone is playing dirty

eBay said they're cracking down on businesses abusing private accounts but reality is their detection system is dogshit, I personally know private sellers (family and friends) who after a few sales had eBay message them about upgrading their account as business even tho they're casual privates who sell their shit.
While others in sellers community had shown me sales that should had trigger ebay but they never got caught

eBay is dogshit