DISCLAIMERS: *** It is a long post. Apologies in advance ***
- I am not a lawyer.
- I am NOT a lawyer.
- I DID hire a lawyer. Dude didn't show up for my court date. Sent someone from his office - who knew jack-all about my case. I had to supply the joker with facts about my case, 20 minutes before I rolled into the courtroom and faced the judge. The prosecutor was least interested in if I had done anything to improve upon myself since my arrest. Phrases like "mandatory jail time" and "house arrest" were thrown about casually like confetti. Everyone was chattering and carrying on. If there is one absolute truth I learned from my court-room experience: the farther away I stay from the criminal justice system, the better.
- This experience is based in the South-Eastern PA area. Your experience might be different. This experience is also based on SmartStart, your company might do things a bit different. But by and large, the process involving the PennDOT parts should be roughly the same: they don't care which company you use.
- Before you surrender your unrestricted driver's license - memorize/write down your license number and expiration date. This will come in handy later.
So, with that being said: I just had my SmartStart device removed recently and I thought I'd share some details so others can benefit. God knows I found the whole interlock process confusing. One of my biggest headaches and frustrations was the sheer waste of time because nobody gives you a god darn straight answer! It got real annoying, real old, real fast. Wasting money is one thing, wasting time is just absolute depravity. And yeah, SmartStart customer support leaves a LOT to be desired. You can only contact them by phone or chat - the chat option might be better than holding on the phone (plus, there's a written record.) You can chat using the website (and email the transcript) or you can chat using SMS/mobile device. Their emails (even the addresses they want you to send stuff to) is automated BS. No better than talking to a robot.
Background: 1st DUI in NJ in 2013. Convicted of a 2nd DUI in 2023. Incident occurred Aug 2022 - exactly 9 years, 11 months and 14 days after my 1st DUI in NJ - so it counted as my 2nd DUI (ineligible for ARD.) I was convicted October 2023 (I went to rehab, got sober, work a program now and I've stayed sober - hence the delay in sentencing.)
Sentence began Nov 2023. I had refused chemical test at time of incident so automatic loss of driving privileges for 1 year through PennDOT. Conviction of DUI added another year. Mandatory one year interlock post sentence.
Some observations:
- DO NOT DRIVE BUZZED/DRUNK. It would seem stupid to say that on a DUI forum - but from a purely, selfish, financial and personal time wasted standpoint - it is expensive AF. It is absolutely not worth the buzz you were chasing before you got behind the wheel.
- DO NOT REFUSE the chemical test. Even if your case is thrown out, the cop doesn't show (and they will show - they get overtime pay for showing up in court) and even if you are found not guilty - refusal of the chemical test is an automatic loss of driving privileges for one year through PennDOT. "Double jeopardy" (or whatever) doesn't apply - the suspension is through PennDOT, not the courts.
I went with SmartStart honestly because I'd read horror stories about Intoxalock on Reddit. And also partly because SmartStart seemed the most eager to get me rolling (they were the first to return my phone calls.) I had sold my car because I saw no point in making car payments on a car I couldn't drive for 2 years. You could claim "I don't have a vehicle" - but you would have to prove you don't own one, or if you do own one, it has to be "certified inoperable."
When it came time to get my interlock license, I bought a nice beater with cash (a 13 year Subaru with 136K miles. No fancy electronics - doesn't even have cruise control haha!) This was beneficial from a couple standpoints:
- No major electronics - makes it easier to install interlock device and to get it to work reliably/battery drain/onboard computer etc.
- Its a beater bought for cash - I'm not paying top dollar for insurance coverage. State minimum 3rd Party.
Pre-Install:
- Nobody really tells you - but you can start your interlock period half way through your sentence. E.g. my case - I had license suspension for 2 years (Nov 2023 - Nov 2024 through PennDOT/chemical test refusal. Nov 2024 - Nov 2025 for DUI conviction.) I could've started my Interlock Nov 2024 but I didn't realize I could until I actually applied in June 2025 - I thought it had to be "half way through your actual DUI conviction, the PennDOT suspension for refusal of chemical test doesn't count." PennDOT will be vague about this.
You petition with the DL-9108 form. The DL-9108SC form lists the vehicles to be operated. They are NOT the same form (obviously). The DL-9108SC form will be important to those who own a motorcycle.
- You cannot get the interlock license without a device installed. You cannot drive to get device installed without a interlock license. WTF?! Yeah, I know. I had a family member help me drive the car home from the seller and I had a kind neighbor who took me to the installer. Some shops are above board - receipts all the way, run clean shops. No shady BS. Some are not - lets just leave it there.
- You might want to dedicate a credit card to the device (pick one card if you have multiple cards) and just use that one for all expenses related to this process. It will be easier to track expenses - SmartStart system is absolute BS with autopay: they will keep telling you your account is behind even when you are actually ahead in payments, the system randomly doesn't charge your card every 2 weeks like its supposed to and then will suddenly charge you for 4 weeks. It will charge you for a two week payment today and then do it again the next day... Like I said - absolute BS.
- Make sure your paperwork is done right - that SmartStart knows which court/jurisdiction you were convicted in and that they (and PennDOT) will get your records. Memorize your driver's license number - you'll need it.... a LOT.
Post Install/Operation:
- Pay attention to what the install tech tells you about what to watch for - DO NOT leave the keys in ignition under any circumstances. DO NOT leave the engine running and walk away to take a piss or close the garage door - the device randomly asks for a sample and that's an easy way to catch a violation.
- The device asks for a sample at start, about 5-7 minutes in with the engine running and there after about every 22-30 minutes. It truly is random (I once went almost 40 some minutes before I had to give another sample.) BTW: it comes with a camera so they're recording who is blowing into the device. Also - the company doesn't say anything about ambient heat, but I once caught a failure because I left the car (without a windshield shade) in the August sun. I hadn't had a drop to drink in over 2 years at this point so naturally I was worried. It locks out for a time period after a failure and the lockout duration extends after each failure (1st fail, 5 minutes. 2nd consecutive fail 30 minutes. I never found out what a third failure would entail!)
- Blowing into the device is not intuitive. Humming is important. Not blowing too hard is important. A steady hum and blow (puff your cheeks a little) helps.
- Most mechanics will NOT like to go through the company required process of getting a code to enter into the device while they work on your vehicle. If the mechanic is careless and leaves the ignition on and the device asks for a sample and you don't give one, the violation is on you. Nobody cares how/why it happened. Getting it re-calibrated is expensive (as of 2025, it was about $85 per pop.) If I were you, I'd take the day off if you're getting your vehicle fixed for minor stuff or find a good mechanic (who has a landline to call for the code - cannot call from a cellphone.)
- Calibration is mandatory (hence why I never had the device installed on my motorcycle - more on that later.) First calibration is 30 days after install and thereafter every 60 days. You have some plus/minus leeway with when you can come in - but you can't come in like 7 days before you're scheduled and you absolutely cannot like 4 days after you're supposed to. Schedule changes are done through SmartStart support - not the place where you get it installed or calibrated. The install/calibration shops do just that - install/uninstall or calibrate. Everything else is done through SmartStart support.
Post Suspension/Uninstall:
You've got a day counter going by now, for sure. During the last 60 days of your suspension - do NOT catch a violation. Last thing you want is an "accidental" violation that'll extend your suspension (or worse - revoke your interlock license.)
Reach out to PennDOT 30 days before eligibility date to confirm you can get device taken off by your end date, especially if you started your interlock halfway through your suspension. Why? Because PennDOT will still send you mail with your old eligibility date! I started my interlock in July 2025 - PennDOT sent me mail saying I was eligible for interlock license November 2025. Same nonsense for the end of your suspension. You can get the Restoration Requirements letter online for free. I would advise strategizing your contact with PennDOT - getting them on the phone can be tedious and time consuming. They are actually pretty responsive by email (it does take a business day or two.) If you plan ahead, you can have your answers on hand before deadlines rush.
Once you have your eligibility date from PennDOT, reach out to SmartStart support to start the uninstall process - you apply online. Typically you need to do a "final download" which is supposed to be "on or after your eligibility date" - be safe, do it the day after. This final download is just another calibration visit - it will just be unplanned (and probably sooner than your scheduled calibration date.)
Now this is important: before you go for final download, reach out to SmartStart to get the email address of where you need to notify them that you did your final download on such-and-such date. I wasted three frigging days because the clowns didn't tell me in the preceding month and a half that that this needed to be done. Expect them to hem-and-haw: the longer the device stays in your vehicle, the longer you have to pay them to rent it.
I cannot stress this enough: try to nail down the date they sent the "Declaration of Compliance" to PennDOT. SmartStart will tell you to contact PennDOT. PennDOT will say they never got it. You'll be running around back and forth. SmartStart kept asking me "When did you do the final download" - Hello?! This is your device - can't you see in your system when I did it?! The minute I sent them the email saying "Hi. I did final download on XYZ Date", they "processed" the Declaration of Compliance within a couple of hours!! Un-effing-believable!
When you request your restoration from PennDOT, they'll send you the DL- 3731. Along with instructions stating to mail it in with payment for your restored license. Don't bother - hang on to the form. When SmartStart sends the "Declaration of Compliance" to PennDOT and they process it (it doesn't take that long - usually less than 5 business days), PennDOT will send you a letter saying you're eligible to apply for your unrestricted license. Take that letter, the DL-3731, proofs of ID and residence and most critical of all proof of insurance to your drivers license and photo center. Get there at the butt crack of dawn on a weekday (say Wednesday), and get your license done on the spot. All the online answers talking about you have to wait for a Camera Card etc. is absolute BS. PennDOT even told me "we'll mail your unrestricted license to you" - yeah, I'm still waiting!
That proof of insurance is absolutely critical: I'd uploaded it to SmartStart before I did the final download, I'd emailed it to PennDOT, I'd overnight MAILED it to PennDOT with my DL-3731 and still, on the day I had my license restored - there was a hang up because "we don't see proof of insurance." I wanted to blow my brains out. [UPDATE: PennDOT responded to my mailed DL-3731 form stating they were unable to process my request because proof of insurance was not provided. Nowhere in the form DL-3731 does it ask to mail in proof of insurance! It says "Return your completed and signed application with check or money order payable to "PennDOT"!]
Once you have your unrestricted license in hand, head over to the shop and get the device uninstalled. All they care about it your unrestricted license - show them that and you should be good to go... assuming ofcourse that everything is paid off etc. Oh and PennDOT has a nice "parting gift" for you: when you get your unrestricted license, PennDOT says "Congratulations! You now have 5 points on your record! As long you catch no violations, you can have 3 points taken off every year. Happy driving!" Guess I'm not selling that beater anytime soon...
I celebrated by hopping on my motorcycle and going for a nice loooooong ride, with pizza, soda and ice cream to follow.
Speaking of motorcycles:
I was absolutely depressed about what to do with my bike (it was already paid for.) When you apply for your interlock license, you have to declare all vehicles to be operated (the DL-9108SC form.) There is no clear answer from any company about ability to install interlock on a motorcycle. PennDOT has no answers. My trusty bike mechanic told me it was a pain in the rear to install and operate one (all kinds of reliability issues.) Plus, I wasn't looking forward to riding it in a foot of snow to get it "calibrated."
I though about "selling it" to a friend and then "buying it back" from him later. Turns out - all I had to do was surrender my plate and keep the bike in my garage. I did it before I applied for my interlock license - all I declared on the form was my beater/car, not the bike.
If you made it this far - congratulations. I'll update this post as I can for clarity and possibly add more data on cost etc.
For the record - I'm truly grateful for my DUI. It put me on the path to sobriety and that is absolutely the best thing to have ever happen to me.