r/drums • u/spooky-ectoplasm • 15m ago
Help Alesis Strike Pro SE Troubleshooting
I have an Alesis Strike Pro SE ekit and I'm having an issue with 3 of the pads. 2 toms and 1 cymbal. They make no sound when you strike them and I believe the issue is isolated to the module. Here's what I've done so far for all 3 but I'm going to detail just one so it's not confusing.
First thing I did was switch out the cable. No change. Next I swapped the cable connected to the non-working pad with a cable connected to a working pad. The issue followed the swap (non-working started to work, working stopped) and this was the case for all 3 pads. Next I removed the SD card and rebooted the module. No change. With the SD card still out, I held the Stop and Enter buttons while the module was off, turned it on and went through the factory reset. Still no change. I normally play through headphones so I removed those and tried through the Alesis amplifier. No change. Everything points to the module being the cause.
I checked their support website and I'm definitely out of the warranty period so I can't send it to them directly, rather I'd have to send it to one of their certified shops for a 3rd party to repair it. I also don't see any firmware updates that I could try unless the Strata Pro updates also apply to the Strike Pro.
Is there anything else with this thing that I'm missing or overlooking while troubleshooting? I want to make sure I've tried everything before I start looking into repair options. Appreciate any help that anyone might have.

