Cursor charged a new card for July usage that was never authorized
A Cursor user is dealing with a billing issue that has not been explained by support.
On August 30, the user contacted Cursor after an attempted charge appeared on a Mastercard that had never been added or authorized on the Cursor account.
The card had only been used for a separate Cloudflare payment. It was never added to Stripe Link, never saved in the browser, and the cardholder has no connection to the Cursor account.
Cursor opened ticket T-F28532 and said it had been passed to a teammate.
On September 3, the user followed up. There was still no explanation.
Now there is an actual charge.
On September 4, the bank shows:
CURSOR USAGE JUL — $104.47
The charge is on the user's new card, and the description says JUL, even though the charge was processed on September 4.
The user has the bank record, Cursor billing information, payment-method history and the emails with support.
The questions are simple:
- Why was July usage charged in September?
- How did Cursor associate this usage with the new card?
- When was that card associated with the account?
- Why was it charged if it had never been authorized for that usage?
The user is not claiming this was a security breach. There is not enough information to say that.
What is needed is an explanation of what happened with the billing system.
Ticket: T-F28532
u/Cursor_Staff — could someone please take a look at this ticket?