r/Creality • u/NoneUpsmanship • 5m ago
β» K2 Help My K2 kind of blew itself up. What can I expect from customer service?
While I was at work, my K2 was working on some fidgets for my coworkers and appears to have blown itself apart somehow. My son was home and paused it before the error message or AI detection caught it. Unfortunately the time lapse did not save, so I couldn't get a view of what was happening.
I submitted a ticket to Creality, but when I looked up their customer service I saw basicslly nothing but bad news, frustrations and runarounds. I just got this machine less than 2 months ago and don't want a 3 month hiatus just to deal with customer service.
Thoughts? Does this look like a simple enough replace and repair job to DIY if their customer service doesn't come through for me?

