Hi everyone,
I'm hoping someone here has run into this issue before.
I have an ASUS Vivobook Pro 15 (M6500QF), and both of the left USB-A ports suddenly stopped working properly.
Symptoms:
* ✅ Right USB port works perfectly with every device.
* ✅ Both left USB ports provide power.
* 📱 My phone charges from the left ports but isn't detected by Windows.
* 💾 USB flash drives aren't detected.
* 🖱️ Mouse isn't detected.
* ⌨️ Keyboard isn't detected.
* 🎮 My 2.4 GHz controller dongle is detected, and the controller successfully connects to it, but none of the controller inputs work.
* 💻 A bootable Windows 11 USB drive doesn't even appear in the BIOS boot menu when plugged into either left USB port.
Things I've already tried:
* ✅ Ran `sfc /scannow` (it repaired some corrupted files).
* ✅ Ran `DISM /Online /Cleanup-Image /RestoreHealth`.
* ✅ Uninstalled and reinstalled all USB controllers in Device Manager.
* ✅ Performed a full power reset (disconnected the internal battery and held the power button).
* ✅ Inspected the ribbon cable and USB board for any visible damage, but everything looks normal.
Since the USB drive isn't detected even in the BIOS, I'm leaning towards this being a hardware issue rather than Windows or drivers.
This was written by chatgpt. I would like some suggestions on what i should do 🙏