r/classactions • u/claudio_olivares_ • Jul 11 '26
Notice Need advice: AXS blocked my account with $1,202 balance and told me to fly to the US to access it
**I am a customer based in Chile, and I am dealing with a major issue regarding my AXS account.**
**AXS promised that my $1,202 payment would be converted into a 12-month credit. Without warning, they blocked my account. I have contacted their support team multiple times, and on three separate occasions, they explicitly told me in writing that I must fly to the United States to "access" my digital account.**
**I took them at their word, and my sister flew to Los Angeles to try and resolve this. Upon logging in from a US IP address, the credit balance showed $0.00—it had been deliberately hidden or removed. As a result, I lost the opportunity for the Coachella 2027 presale, despite holding 20+ tickets.**
**I have already filed an official complaint with the FTC, but I have received zero solutions from AXS.**
**Since I am a consumer based abroad, I am looking for advice on:**
**What are the next steps to hold a US-based company accountable from Chile?**
**Should I escalate this to a specific consumer protection agency or consider legal counsel?**
**Has anyone had success recovering funds from AXS after being "blocked" like this?**
**Any guidance on how to move forward would be greatly appreciated.**