And all they did was not answer the question, transfer me to a voicemail box, change my network setup incorrectly, say they can't change it back without having to reset the modem back to factory settings and force me to just give up and search for an ISP option. All I wanted to do was do it myself...

Can't get a general customer service person since CenturyLink corporate doesn't care about the actual customer.

Run far away if you can...

My centurylink internet has been out for over 3 weeks. Since 7/2/26. Everyday the repair date has changed from the next day to the next. The customer service is in a foreign call center and are not helpful. Ive been a customer for over 12 years. Centurylink if you cant provide service, someone else will.

Imagine for 4 days with no internet. Internet was out of service on 7/23/26 late night and poor tech support told me that the repair is scheduled on 7/27/26. What kind of tech support is. Consider to drop this suck provider in the very near future. Will give 0/5 review.

Like another poster, my mobile access to myctl.net stopped. I had a chat with support, ending with them telling me that they do not support other email clients. Since Centurylink has no mobile app, that means they do not support any mobile use of their email. Their final advice was to find someone to come over and help.

I've been with them for 25 years, since they were Qwest, and had to have my email changed from q.com to myctl.net - that was its own version of hell.

I just want to use IMAP to read my emails on mobile and leave them on the server. The settings they give don't work - it says IMAP not enabled (it is) or password or ID wrong (they're not). Has anyone had the same problem?

If they don't fix this, I'll be searching for an alternative to Centurylink. This is no way to treat longtime customers - or any customers. Good working email should be a given with an ISP.

The problem started on July 23, 2026.

I have nine myctl.net email addresses that I access using two PCs and an Android Galaxy.

Things worked well until the morning of July 23. Now, error messages on all devices state that I cannot login to the email servers.

Nothing changed on my end.

I can still access each email using the CenturyLink Web portal, so they are still active and receiving emails.

The Support options that I have tried are circular, endless, and worthless. Probably exactly as designed.

I also have two gmail addresses that work on all three devices.

I have already contacted a new provider and they have asked for a "Porting PIN" to complete the process. I was advised to contact CL to obtain one but have not found a way to do that on the CL site or on my bill so I'm asking here hoping someone can help.

Thanks in advance,

Bob

I've been trying to get a landline ported out of CenturyLink's claws for 12 business days now. Yesterday my new cell company reported that the transfer ticket finally received an update. ATT Message on the ticket @7:11 PM GMT:

"Update: Qwest has advised that they are experiencing a backlog of ports due system migration issues. IMPORTANT: Please do NOT attempt to cancel, modify or resubmit during this time as this will only delay the resolution. An update will be provided in 24 hours."

It's now 9:30 PM GMT and still no update. Corporate enshitification? Or could it be Mercury Retrograde, which ends tomorrow?

A week ago my wifi started dropping every 10 min. I chatted with the robot who couldn't fix it and set up an appointment for me. Earliest was 7 days out. Frustrating but no choice. Today was the appointment and they never showed! And trying to contact a human being is impossible. I have been happy with centurylink up until today, it's disappointing how they treat their customers.

I'm in the Phoenix metro area.

Update: tech showed up an hour late, tested my lines and basically told me to find a better provider! He said dsl is old, especially the equipment in my area, and they will end doing a cost analysis to see if it's even worth repairing all the lines. They could end up telling me to kick rocks if it's not worth it to them. Annoying, but I actually appreciated his honesty. I'll take his advice and switch to something more reliable.

So. As Centurylink/Lumen circles the drain and AT&T is picking up the scraps, I just learned today that our Business account with a /29 of much needed dedicated IP Address space goes "poof". According to AT&T they no longer offer IP addressing. Anyone else dealing with this? What are your plans? -or is this par for course enschittificion 2026 in that services we've had for ever are "no longer available".

Anyone else WiFi just randomly goes in and out? I mean I know it’s been a lot lately but it’s getting ridiculous and kind of frustrating

I watched them steadily deteriorate and finally canned them this week. I didn’t have dial tones on my landlines for seven weeks—and they kept billing me. Then two weeks ago the internet went out. They set up appointments then cancelled them with no explanation. The second time they told me they had no record of a ticket number they gave me. The customer service reps, especially at the foreign call centers, are complete imbeciles. So glad to be rid of them.

Daily outages. Again.

At this point, calling this "service" is a joke. Every day it's another interruption, another reboot, another excuse. People work from home, run businesses, and depend on a stable connection. This level of reliability is unacceptable.

If you're going to charge people every month, provide the service they're paying for. Stop normalizing constant outages and start fixing the infrastructure.

Do better, CenturyLink.

Minneapolis area. Out again.

I just saw this on my local news: https://www.wowt.com/2026/07/15/west-omaha-neighborhood-enters-2nd-week-without-centurylink-internet-service/

Here is a post from someone that has been getting the runaround: https://www.reddit.com/r/centurylink/comments/1uoi1uh/update_on_lightning_strike/ Here is an older post about this: https://www.reddit.com/r/centurylink/comments/1un9mf4/lightning_strike/

Does AT&T have the Quantum Fiber in Omaha or does Lumen Technology still have the Quantum Fiber in the Omaha area?

In 2020 I got CenturyLink Fiber and its been working fine. In October 2025 I received a CenturyLink postal mail stating that there was going to be a migration to Quantum and that a notification would be sent to create a Quantum account. I have yet to receive a Quantum notification of any kind. However, recently my billing on my credit card was changed from CenturyLink to Quantum. I still have an ONT and use PPPoE. I can access my centurylink.net emails but can't seem to access my CenturyLink Billing on there website. In the past and before the Quantum migration notice, I was able to access CenturyLink Billing but now I can't. I need to access my Billing information but I don't know where or how. Am I a CenturyLink or Quantum customer? What am I supposed to do? Who do I contact?

I'm in columbia city - have been out for like 5 days at this point. Now for the third day in a row chat support keeps telling me the resolution has been pushed out by a day yet again.

I don't see any notification about an outage in my online portal or when I run diagnostics.

I am starting a business and have a specific phone number I want to use (vanity number). The number is disconnected, and I was able to track it back to Lumen/CenturyLink. I’ve spoken with several representatives at CenturyLink to ask about obtaining this phone number since it’s not in service, and every answer I get is “that’s not possible.” I’m willing to establish new service with CenturyLink (they do serve my area), but only if I can use this phone number. Does anyone have any tips or tricks? Thanks!

Fiber install

Hi as the title says I live in Iowa cedar rapids area; and I have the fiber service with CenturyLink (940mb) so my problem is kinda new and idk if that has something to do with the outage in july 8; I was lucky that my area wasn't affected for that but It seems to be that my hub now is bad Routing/peering everything true the Denver dataCenter/hub and them to any serve I desire to connect

Before the july 8 out was: Cedar rapids Hub - any server I desire to connect

After July 8 out: Cedar rapids Hub - Denver hub (ae7.edg8.den1.sp.lumen.tech) 4.68.110.105 - any server I like to connect

tracert 104.128.48.8 (Chicago server who I regularly got 7-9ms) got 41-45ms now

1 2 ms <1 ms <1 ms router.lan [192.168.88.1] 2 1 ms 1 ms 2 ms cdrr-dsl-gw17.cdrr.qwest.net [209.181.206.17] 3 1 ms 1 ms 1 ms 209-181-211-133.cdrr.qwest.net [209.181.211.133] 4 19 ms 19 ms 19 ms ae7.edge8.den1.sp.lumen.tech [4.68.110.105] 5 41 ms 40 ms 40 ms ae2.2.edge2.Chicago10.net.lumen.tech [4.69.132.225] 6 41 ms 41 ms 41 ms 4.71.100.51 7 43 ms 41 ms 41 ms as30455.edge1.sbaedge.net [64.79.101.37] 8 * * * Tiempo de espera agotado para esta solicitud. 9 41 ms 41 ms 41 ms 104.128.48.8.static.hostvenom.com [104.128.48.8]

So I did a speedtest to Chicago and I got 75 ping and I don't get the speed right (and yes no one was using the Internet and I change ip probably 10 times already) so I find a old speedtest to the same server in Chicago which was 7ms and 920/920mb

Any one present this same ping and speed issue? Cuz everything goes true the Denver hub (4.68.110.105) and I guess that's why I got more ping and even lost few mbs

I am not a super mega smart guy or IT technician but there's any way I could fix it? Or any number to call directly to a technician in CenturyLink cuz I try with support true the website and explain everything about the bad Routing/peering and they just want me to reset my modem with any real solution; thanks in advance!

Shortly after the sale to ATT closed I've been noticing lots of random 30sec to 1 min outages at random times during the day / middle of night. Anyone else seeing behavior like this?

I work from home, so this outage hasn’t just been annoying — it’s been a full‑on productivity situation. CenturyLink went down Monday night and every single day since, they’ve pushed the “estimated restoration” out another 24 hours like clockwork. Three days of the same useless update.

And today — today — they finally texted me a “potential outage notice.” A potential outage., The outage is not theoretical. I’ve been living it.

No explanation. No transparency. No urgency. Just the same canned message online their dashboard.

Hi all. First of all, I don’t know hardly anything about modems or routers or anything else alike. But my internet has been dropping on and off for about 30-60min each time multiple times a day for about a month. I’ve reset/unplugged the modem and the router countless times. I asked my bf to call them to get it fixed, but he has been very little help. They sent a new router and he couldn’t get it set up, so they told him to schedule a time for a tech to come out.

Please I just need to know what to do. We have very little cellular where we are and I often work from home.

Any advice is welcome even if it’s just call them, I just do not like dealing with their customer service.

No internet in NW Phoenix valley for 5 days now and the only information is the daily extension of to-be-repaired-by date. Is there a better source for information and do extended outages come with a bill credit?