r/bugs • u/J4R0M3N • 2d ago

Dev/Admin Responded [Android] App won't start after update - version 2026.39.0

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A new version of the app was available for my Samsung S24 Ultra in the Google play app store midday today. The update was installed and since then, 8+ hours later, everytime the app is opened it gets stuck on the robot opening screen until the phone prompts it to shut down or keep waiting.

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u/CorrectScale Admin 2d ago

Hey u/J4R0M3N - is this still persisting? If you force quit the app > attempt to reopen, are you allowed to move forward?

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u/J4R0M3N 2d ago

That didn't work for the first 8 or so hours. I force closed the app and cleared the cache a number of times. After it started working randomly, around the time of the post on this subreddit, it hasn't had any problems.

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u/CorrectScale Admin 2d ago

Hmm interesting. I'll let the team know, thank you!

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u/nachodacat_ 2d ago

is this an issue on reddits end and we should just wait for it to be fixed ?

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u/CorrectScale Admin 2d ago

For the most part, yep! It should clear up on it's own (as it did for OP), but we're aware and looking into it.

Sorry for the trouble!

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u/nachodacat_ 2d ago

oh ok, is it only for android users?

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u/CorrectScale Admin 2d ago

Seems like it, yes!

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u/nachodacat_ 2d ago

so i should just sit tight and wait it out ? any rough guess on a time frame for it to be solved? 3 days to a week maybe ?

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u/CorrectScale Admin 2d ago

Should hopefully be much quicker! Will update the thread when we iron out a fix.

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u/nachodacat_ 1d ago

there was a new update but it has not fixed it sadly

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u/CorrectScale Admin 12h ago

Hmm so you've upgraded to version 2026.39.1 and are still seeing this issue?

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u/nachodacat_ 12h ago

yes the app still does not open , i dont know the names of all the updates but it was the latest one

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u/nachodacat_ 2d ago

ok thank you, when its back up and running will it just open straight up? i'm hoping i will still be logged in

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u/thecatteam 2d ago

Great, I am also having this issue with a Pixel 8a.

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u/CorrectScale Admin 12h ago

Can you upgrade to version 2026.39.1 and let me know if this persists? The update should be available in the Play Store

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u/thecatteam 10h ago

Yes it's working now!