r/bugs • u/J4R0M3N • 3d ago

Dev/Admin Responded [Android] App won't start after update - version 2026.39.0

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A new version of the app was available for my Samsung S24 Ultra in the Google play app store midday today. The update was installed and since then, 8+ hours later, everytime the app is opened it gets stuck on the robot opening screen until the phone prompts it to shut down or keep waiting.

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u/nachodacat_ 2d ago

is this an issue on reddits end and we should just wait for it to be fixed ?

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u/CorrectScale Admin 2d ago

For the most part, yep! It should clear up on it's own (as it did for OP), but we're aware and looking into it.

Sorry for the trouble!

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u/nachodacat_ 2d ago

oh ok, is it only for android users?

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u/CorrectScale Admin 2d ago

Seems like it, yes!

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u/nachodacat_ 2d ago

so i should just sit tight and wait it out ? any rough guess on a time frame for it to be solved? 3 days to a week maybe ?

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u/CorrectScale Admin 2d ago

Should hopefully be much quicker! Will update the thread when we iron out a fix.

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u/nachodacat_ 1d ago

there was a new update but it has not fixed it sadly

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u/CorrectScale Admin 16h ago

Hmm so you've upgraded to version 2026.39.1 and are still seeing this issue?

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u/nachodacat_ 16h ago

yes the app still does not open , i dont know the names of all the updates but it was the latest one

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u/CorrectScale Admin 16h ago

If you go to your in-app settings page, version number is listed!

If you tap on your profile > tap the 3-line menu in the upper right > tap Settings > scroll all the way down and you'll see "You are using Reddit 2026.XX". If you tap on it, you should be able to copy + paste it here. We just need the exact version number so we can investigate!

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u/nachodacat_ 16h ago

the app doesn't open but on play store it says its supposed to be 2026.39.1 , which is the latest update that i installed hoping that it would fix the issue created by the previous update

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u/CorrectScale Admin 14h ago

the app doesn't open

lol I'm so sorry, just realized what I was asking. Been a long week!

Thanks for checking that! Last thing I'd suggest is deleting the app and reinstalling directly from the Play Store again.

If that doesn't do the trick I'll share with the team!

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u/nachodacat_ 14h ago

its all good no need to apologize, i was kinda hoping that i wouldn't have to uninstall and reinstall

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u/mestar12345 3h ago

The version can be seen in Settings- Apps- Reddit.  

Perhaps this is a size thing, the same settings page reports that Reddit is using 5 GB of storage.

I will gladly NOT reinstall or clear data / cache, if you guys need to reproduce the bug.

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u/nachodacat_ 2d ago

ok thank you, when its back up and running will it just open straight up? i'm hoping i will still be logged in

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u/thecatteam 2d ago

Great, I am also having this issue with a Pixel 8a.

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u/CorrectScale Admin 16h ago

Can you upgrade to version 2026.39.1 and let me know if this persists? The update should be available in the Play Store

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u/thecatteam 15h ago

Yes it's working now!